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Homefix Roofing and Window Installation
- Contractors
- Norfolk, VA
About this business
Founded in 1991, Homefix Custom Remodeling is a reputable company that provides the good people of Maryland, Virginia, North Carolina, and Tampa, Florida with the complete range of home remodeling services. We bring affordable access to state-of-the-art products in all of our categories, which include roofing, siding, doors, gutters, insulation, bathrooms, and window replacement.
Location details
2730 Ayliff Rd, STE 101, Norfolk, VA, 23513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I'm pleased with the finished project, however there were some bumps along the way. Workers initially broke the incorrect window; they fixed the problem but my stress levels skyrocketed momentarily. They also initially installed an incorrect window; it was supposed to be etched glass but was clear. They did replace this promptly. Not to dissuade anyone, the finished product is good. The process was simply less than ideal. The value for our windows was very good. We also got a quote for a roof replacement and it was approxi... read more
Business response:
Thank you for your feedback, Will. We are sorry the process was not as smooth as you or we would have liked, but we appreciate your patience and understanding. Please let us know if we can be of service in the future!
Business response:
Thank you for your review of your experience working with HCR. We consider you a customer for life, and we take that very seriously. Please contact us if we can be helpful in the future!
Overall, a decent company and I am happy. What did not meet my expectations is that despite sending two guys out specifically to measure window openings, they still got two windows wrong, thus delaying completion by two weeks. Not a huge deal, except for the fact that I am selling this house so potential buyers are seeing an incomplete job.
Business response:
Thank you for your feedback about your experience with HCR. We take all constructive feedback as a learning opportunity for our team. While we wish we could have earned a 5-Star Rating, we appreciate your patience while we got it just right. Thank you for the opportunity to work with you, and we wish you the best of luck as you sell your home!
Business response:
Great to know that we served you well, Harriet. The HCR goal is always to provide excellent product with superior customer service. We appreciate you taking the time to share your thoughts, and are very happy that we met our goal with your project.
Very professional
Business response:
Thank you for rating us so highly with 5 stars! We aim to please every customer with excellent services and materials, and it looks like we did so with you and your home. Welcome to the HCR Family, and we look forward to years of protection from our product on our home!
The window replacement process and installation was great.
Business response:
Very pleased to know that your window installation was great! Thank you for taking the time to share your thoughts about the process, and welcome to the HCR Family. We are happy to count you among our thousands of satisfied customers, and look forward to another opportunity to serve you.
From start to finish the process was positive. James Taylor made a great introduction and he stayed in contact through the whole process making sure things were going as expected. He's remained available for questions after the install as well. Carlos and his install team were very professional - installation was fast and they cleaned up after themselves. We're excited about the X5 windows and have definitely noticed a difference in the climate and comfort of the house.
Business response:
Each day and each new customer brings us the opportunity to help improve a home and the quality of life for those who live there. Thank you for trusting us to work on your property, and for taking the time to share your opinion of our team. From start to finish, we pride ourselves in doing the best in every opportunity. We will always try to stand by that, and we are very glad to have do so in this case. Thank you!
HCR really understands the words "Customer Service ". First person I spoke with was Jenny and right from the start I felt like I was working with the right company. She treated me the way I felt she would have wanted to be treated if our roles had been reversed. The Golden Rule. Her Manager Miguel was equally respectful of me and my needs and worked with me to provide the best deal he could. Installers were on time, efficient and answered all my questions. It was obvious they knew what they were doing. I would HIGHLY recomme... read more
Business response:
We are pleased to know that you had such a great experience with HCR, and will only ever work to keep your high opinion of us. It means a great deal to our team that we received your praise, and we thank you for taking the time to share your thoughts. Welcome to the HCR Family, and please let us know how we can serve you again!
Business response:
Thanks for the great review! Every customer and job is an opportunity to do well, and we will never stop trying to do better.
Frequently asked questions about Homefix Roofing and Window Installation
How is Homefix Roofing and Window Installation rated?
Homefix Roofing and Window Installation has a 4.8 star rating with 568 reviews.
When is Homefix Roofing and Window Installation open?
Homefix Roofing and Window Installation is closed now. It will open at 8:00 a.m.