Homefix Roofing and Window Installation of Raleigh

4.1

Contractors
Morrisville, NC

About this business

Contractors

Location details

3800 Gateway Centre Blvd, Suite 310, Morrisville, NC, 27560, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 8:00 p.m.
Sun	Closed

4.1548 reviews

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Bernard Floyd

9 years ago

The workers came early worked very hard, took a short lunch brake and finished the job in hours. The foreman explained all the different steps they had to do to do a good job. I feel they were a little expensive , but so far I'm happy with the work, and would recommend them to everyone.

Business response:

Thanks for taking the time to review HCR. We are so pleased to have provided with professional and prompt service. We take pride in our work and how we treat our customers, as we strive for 100% satisfaction. We will always be available to you, now and in the future. Thanks for trusting us to work on your home.

Eric Christiansen

a year ago

They had to come back 11 times. The people that are in customer service needs to be fired. We got threats and letters. Siding is still warping to this day. We had a sales rep come and tell us outright lies. We have pictures of our house you would not believe. Horrible experience

Anonymous

a year ago

Eric C.

a year ago

Chris Quigley

6 years ago

I have my contract with homfix custom remodeling to replace our sliding door. It reads completion date Sept 12th, 2019 Which is today. We have reached out to them, but can't get them. To todays date, I have not heard from them at all about coming out to install. One would think that it would be the responsible thing to do, to keep in touch with a customer. I did verify my deposit check given to them with Homeadvisor, etc. At this point just want my $1000. Back, as I am not comfortable at all with Homefix Custom Remodelin... read more

Business response:

Chris, we apologize for the lack of clarity concerning the timeline for your door installation. We understand that several representatives have reached out over the last week to update and now schedule your installation. If you need additional assistance, please contact our Communications Manager Will Hess at whess@homefixcr.com.

Ronald Partain

6 years ago

Originally scheduled day for doing the work was canceled after I had requested the day off from work. Rescheduled for 2 weeks later. Some materials or methods were not exactly as the sales person said. The price seems to be at the high end.

Business response:

We are very sorry to hear that there were some scheduling issues with your installation, and that you have some other outstanding concerns. We understand that you are already in touch with an Installation Manager, who will be working to address all of your concerns. If you need additional support, or if you would like to provide additional feedback, please contact our Communications Manager Will Hess at ******@homefixcr.com.

Keith Isaacs

6 years ago

House looks incomplete and ridiculous. Workmanship is amateur and they have 5 days to fix it. Check back June 6th as this will be updated. I suggest you wait to start your project and see what I write here on the 6th. UPDATE 6/7/2019: It is the 7th and I have been told they will make it right by the 14th. Check back to see if things improved.

Business response:

We appreciate you providing feedback about your experience with HCR. We are sorry to hear that there are still some outstanding concerns that need addressed, and we would like to help. We are unable to identify your project based upon the information in this review. We would encourage you to contact our Communications Manager Will Hess so he can relay your information to the service department and have those shingles taken care of for you. He can be reached at whess@homefixcr.com or 443.297.5104.

Onzlow Williamson

6 years ago

I had water leaking into my basement after a rain that came in around the base boards and basement door. Dorian Jackson came out and looked at the situation and convinced me that the source of my problem was the basement door needed to be replaced and that would resolve my problem. To make a long story short, it did not resolve my problem and the problem was a crack in the foundation which Aquaguard came out and fixed. When balance was due to Homefix Custom Remodeling it took 6 months to get in touch with a person by the nam... read more

Business response:

We are sorry to hear that the product you purchased from us did not solve the problem you described. We are experts in providing high-quality, water-tight, air-tight doors, but unfortunately we do not specialize in foundations and could not have known that there were additional issues that would need to be addressed once your new door was installed, nor could we advise you on any solutions beyond the scope of our product. We do also apologize for the delay in communication, and thank you for bringing it to our attention. We ... read more

Miguel Guzman

6 years ago

the bid was 14800 then andrew collin gave me a different bid 13000 which I agreed to three weeks later they call me and tell me that the company would sue me for cost they lied and said they would do the job for the price I agreed to

Business response:

We are very upset to read about your comments and are committed to looking into your experience. A member of our team has attempted to reach out several times, and we would encourage you to contact him so he can have a full understanding of your experience and address your concerns. Miguel Cangas can be reached at 301-543-8551.