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Homefix Roofing and Window Installation of Raleigh
- Contractors
- Morrisville, NC
About this business
Location details
3800 Gateway Centre Blvd, Suite 310, Morrisville, NC, 27560, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I did not receive what I paid for when the job was done. They do not communicate. But they sure do make sure they get paid. I had an issue with their work and was told they would not charge me the final draw until the issue was resolved. They charged me and the issue was never fixed. I will never hire them again.
Business response:
Thank you for your 5 Star Rating! Please let us know if we can be of service again!
Door model is not what was ordered, door quality poor and still doesn't close properly even after a return visit. Called sales rep who was useless in resolution.
Business response:
We are sorry to hear you did not have a good experience with your installation, and we want to be sure your needs have been fully addressed. If you are still awaiting resolution, please contact our new communication manager Will Hess at 443.297.5104 or whess@homefixcr.com so he can follow up for you.
I made a service call 2 weeks ago and am still waiting for them to finish the final adjustments to the beautiful door they installed.
Business response:
We are so glad you are happy with how beautiful your door is, but are also concerned to make sure you have been taken care of for your service request. Please feel free contact our new Communications Manager Will H. at 443.XXXX if your concerns still need to be addressed, or if you would like to provide additional feedback.
Communication was poor and price was pretty high. Also a bit of a high pressure sale as they expect you to sign with them when they give their estimate or you will end up paying a lot more. They do negotiate but we brought the down 33% and still probably paid too much. Then the crew showed up with no instructions and would have messed up the job if I wasn't home to stop them. I doubt I would consider them for any future work. Wish Home Advisor had better reviews on what to expect!
Business response:
We are sorry we were not quite able to meet your expectations, but we are dedicated to addressing your concerns. We recognize that you left this review a considerable amount of time ago, but please feel free contact our new Communications Manager Will H. at 443XXXX if you have additional concerns, or if you want to provide additional feedback.
I signed the contract, paid a $1,000 deposit, and no one contacted me for 8 weeks - despite my calling multiple times and leaving messages. Because of the poor customer service, HomeFix gave me a $500 discount, but the project was way, way overpriced. The installers, while polite and efficient, played their radio so loud that I had to cancel work-related calls while they were there. The quality of the product seems to be fine, but overall the experience was terrible. I won't do business with Homefix again.
Business response:
We are sorry we were not able to meet your expectations, but we are dedicated to addressing your concerns. We recognize that you left this review a considerable amount of time ago, but please feel free contact our new Communications Manager Will H. at 443XXXX if you have additional concerns, or if you want to provide additional feedback.
Be very careful with this company. If I had taken the time to check out other reviews, I would not have hired them. I had an issue where an item went missing after one of their subcontractors performed some work in our home. Homefix was very reluctant to reimburse us for the item even though we had just had the roof installed and signed off on thousands of dollars of financing. They offer a 50 year warranty but what good is the warranty if the company does not stand behind it, which I am convinced they would not do based on ... read more
Business response:
We are very sorry that you are unable to locate your missing BB gun, but a thorough search proved that none of our crew members or their vehicles contained/possessed the item. We would never shy away from taking responsibility for any accidental damage or loss caused by our install or team. We stand by our commitment to serve you and your roof for the entirety of the warranty period. We wish only the best for all our customers, and will continue to work to achieve your satisfaction.
My name is Nancy and, as you can tell from the subject line, I am not a satisfied customer. The date of the contract, as well as the $1,588 deposit to HCR, is 5/18/2018. The contract includes language regarding an estimated start date of 4 to 6 weeks (see page one of signed contract) I have tried to contact Clay Anderson, salesman, on numerous occasions. He was more than happy to take my money over 3 months ago, but he has not returned my calls. On Monday, August 27th I finally made contact Andy who claimed to be the HCR Di... read more
Business response:
We are very sorry for any difficulties or delays that may have arisen in preparation for your project. We aim to do better than this is every case, and clearly fell short of both of our expectations in this instance. I would be happy to discuss the situation with you in person, or attempt to resolve any open item that concerns you at this time. I can be reached directly at 443-xxxxxxx. Any resources that I can bring to bear on correcting this situation will be made available to you.
Not trustworthy.
Business response:
Hi there, thank you for your review. I'm so sorry your experience was unsatisfactory with us, and I want to make it right. Feel free to contact me at asevrin@homefixcr.com, and I would be more than happy to talk through your issues with HCR. We want to do right by our customers and will do our best to solve whatever problems occur!
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Business response:
We are sorry we were not able to meet your expectations, but we are dedicated to addressing your concerns. If you have not yet spoken with a representative about your concerns, please feel free to reach out to me at whessii@homefixcr.com so I can connect you with the right person or department.
Frequently asked questions about Homefix Roofing and Window Installation of Raleigh
How is Homefix Roofing and Window Installation of Raleigh rated?
Homefix Roofing and Window Installation of Raleigh has a 4.1 star rating with 548 reviews.
When is Homefix Roofing and Window Installation of Raleigh open?
Homefix Roofing and Window Installation of Raleigh is open now. It will close at 8:00 p.m.