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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
If you book through Expedia they either put you by the loud elevators, or a half a mile walk to your room at the far end of the hotel. The price was outrageous for the stay we experienced
Business response:
We apologize for the room placement and pricing concerns. Room placement does not depend upon who you book through but is based on availability at check in for the room type requested. Your feedback helps us improve.
It’s kind of gone downhill a little. Room had some very noticeable repairs to previous damage that needed done. Housekeeping could definitely do a little better job cleaning as a surface cleaning in areas comes through.
Business response:
Thank you for bringing this to our attention. We will address the issues mentioned and strive to improve.
It was a nice room the only thing I didn't like was the fire alarm going off in the night and having to go all the way down upstairs and wait by the bus stop just to come to find out that it was 8th floor not 6th floor so I could've stayed in my room the entire time.. it was loud and cold and annoying and then nobody even told us what you do I feel like they need to be more on top of it if they have fire like that they need to walk to each room and tell them they need to leave the floor that just let the fire alarm to it
Business response:
Thank you for bringing this to our attention. We apologize for the fire alarm disruption and confusion about evacuation procedures. Your feedback helps us improve our emergency communication. Please visit https://www.caesars.com/help-and-support for further assistance.
Outdated, zero amenities, excruciating hard mattress, car alarms and hirns going off all night.
Business response:
We are concerned to hear about your experience at Horseshoe Black Hawk. Please feel free to reach out to us at (775) 786-5700 to discuss your concerns further.
The a/c didn’t work and it was 78 degrees in the room and therefore couldn’t sleep. We were told they either only have a/c or heat, not both at the same time
Business response:
We apologize for falling short of your expectations. Please contact us at (775) 786-5700 to discuss your concerns further.
This place is disgusting! I couldn’t believe how dirty the rooms are. It’s an absolute nightmare. Go anywhere else but here if you want to have a decent room that has working AC and is clean!!
Business response:
We apologize for any inconvenience you experienced during your stay. Please contact us at (775) 786-5700 to discuss your concerns further.
Business response:
Sorry for any inconvenience you experienced during your visit. Please feel free to reach out to us at (775) 786-5700 to discuss your concerns further. Thank you for your feedback.
We were so disappointed about our entire stay. Take this as feedback for change. You definitely lost a customer and all that travel with us. Valet took quite some time to take our vehicle. Waited to check in while 2 staff members hung out, chatted with each other and did not greet me. "Oh, sorry we didn't see you" as I was the only person standing there. A 3rd employee finishes up her check in and immediately greets me. Charged $10 for a 30 minute early check in after being ignored. Great customer service, enjoy your additio... read more
Business response:
We apologize for falling short of your expectations during your stay. Your feedback about service delays, room temperature, and cleanliness concerns is important to us. Please visit https://www.caesars.com/help-and-support to share additional details.
Room was very dirty. Stained bedding, left over trash from the previous people who were there, and the bathroom counter was very dirty.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.