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iAqualink app
About this business
iAquaLink allows you to control your pool anytime, anywhere. Using our free app for your smart phone or web-connected device, you can control all the elements of your pool or pool/spa system, even when you're on the go.
Dependable, but unintuitive to setup. And lacks simple features like an alarm to tell you when your spa hits the desired temp. And the lights, you can't make your own colors, there are preset colors and if you pick 1 at the bottom of the list it will cycle thru all of the colors to get to the one you picked, but it will go directly to the last color picked if you simply cycle the power on/off! using the web portal to set the system up almost requires a degree in computer programming, it's bad!
5 stars because this is such a great way to control your pool! I asked my pool expert about all the negative reviews on this app and he said "ignore those, they're due to poor wifi connection". Maybe it's not that simple, but for me this app connects perfectly and functions as well as any of my other IoT apps (Ring, Nest, Wyze, etc.). However, as other reviewers said, there is still room for improvement. 1. No feedback to clicking a button. 2. Programming is clunky & is only done on website.
Business response:
Hi Don, Thanks so much for your review! We appreciate your feedback as we are continuously working on adding more features to our app to make your experience better. If we can help in any way, please reach out to us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
OK, looks like the app is fixed. Support sent me a side load (Ver 6.2.2) to try and it hasn't faulted once. Nice work folks.
Business response:
Hi Tony, Thank you for the update! We're so happy to hear that you're now satisfied with the app. We're glad we could assist. Please let us know if there's anything else we can help with. Enjoy your pool time! - iAquaLink Support
Well, Google Play Store has all the apps I've ever needed. It is user friendly and lets me know what to do when I need a new app. It is so colorful and fun.
Overall it is a good app. I have only two complaints. 1. They have not learned how to provide the user a unified interface for the advanced workings of the system. 2. Sometimes when you press a button, the system responds but the UI does not reflect the change. This is bad if you are leaving the house and you think you turned the something on or off. 3. I was forced to enable the DMZ on my router to get it to connect and stay connected to the internet. Other than those things, it is solid.
Business response:
Hi Christopher, Thank you for your review! We are curious about your point #2. Can you please send more detail on that, such as the exact scenario when it occurs, to customerfeedback@fluidra.com? We'd like to take a look at this for you. Enjoy your pool time! - iAquaLink Support
Absolutely love this app, love that I can control it no matter where I'm at, down the street, in a different state and even in a different country.
Business response:
Hi Vanessa, Thanks for your love! It's always a pleasure to hear from satisfied customers such as yourself. If you have any questions, please reach out to us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
Excellent, I have had no issues with the app control. I have not had problems with disconnections unless there was an issue with service or the router. I have had this setup since June 2020 and I'm completely happy with it's function. One suggestion is to update the lights to have more holidays.
Business response:
Hi Bill, Thanks so much for the glowing review! We also appreciate your feedback; comments from users like you help guide our future developments. Enjoy your pool time! - iAquaLink Support
Web view screen is small and barely useable on a pixel 5 with Android 12. Cannot zoom web screen to make it larger. Other than that issue, app seems to work reliably.
Business response:
Hi Norton, Thank you for sharing your feedback with us! We take comments from users like you into consideration for future product developments and appreciate your taking the time to share with us. Enjoy your pool time! - iAquaLink Support
Often cannot connect. I own a professional pool company in California. The web portion of the app is trash
Business response:
Hi Bryan, Our apologies for the connectivity issues you're experiencing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 4.3 star rating with 1,590 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.