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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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Your customer service is terrible. I received a call on Friday April 3 guaranteeing me that your agent would call me today. No phone call. Only to find out the agent has the day off. As any employee, why would you guarantee a callback on your day off? My answer is that she has no clue what she is doing. This actually could have been paid Friday had you not hired uneducated staff. I've given permission for it to come out on the 9 of April. I want this employee reprimanded, at best.
Business response:
Hi there, Julie! We are so terribly sorry to hear this. We have forwarded your review to our customer experience team to be dealt with ASAP. You can also reach out to support@icash.ca with this review directly. We would really love to be able to rectify the situation with you and fix it. Thanks for taking the time to write this. Thanks!
I only gave one star because I had to. FIRST OF ALL. Save yourselves the headache. This company is horrible. No customer service to speak with, only email. Hello this 2020. Second of all, they will answer you with poor excuses and scripted scripts that make you feel not valued at all. I have been with this company for a while, because I have no choice cant afford to pay it off right now. I'm paying over $100 a month just to get back money I can't afford to pay off right now and get treated bad.
Business response:
Hi Julie! We are terribly sorry to hear you had a frustrating experience. Please reach out to us at support@icash.ca so we can get you in touch with an experienced team member who would be more than happy to chat with you. We value all of our customers and we are doing our best to keep up with this unfortunate time we are all experiencing.
I'm absolutley insulted from this joke lending farce.I had 2 loans at 200 .Payed them then I ask for 450 what I needed they offered a joke a.ount of 150.What the hell will I do with that.SO much for my plan as Icash has lost me as a customer. Thanks for nothing .Not impressed🤢🤢🤬🤬🤮🤮🤮🤮🤮🤧🤧🤧
Business response:
Hi David. We are sorry that you had less than a great experience. Please reach out to support@icash.ca and we can get you in touch with one of our experienced team members. We apologize again and hope to hear from you soon. Thanks!
Too much set up, my work doesnt have an address we just have my bosses house or my secretaries house, neither of which I am just going to give out yet this app is useless without a work address and postal code, I'll just borrow from a friend thanks though.
Business response:
Hi there! Please reach out directly to support@icash.ca for some assistance. One of our amazing customer experience members will be more than happy to assist. We really hope we can work this out for you.
Doesnt open
Business response:
Hi! Please reach out to support@icash.ca directly for a call back so we can get these tech issues sorted for you ASAP. We apologize for any inconvenience and we thank you for your patience and understanding. We look forward to hearing from you soon.
I wanted to give this app no stars. The app has bugs!
Business response:
Hi Krickstein! Please reach out directly to support@icash.ca for a call back so we can sort this out for you. We really do not want to leave you feeling confused. Thanks for your interest in iCASH and we hope to hear from you shortly.
Wont load
Business response:
Hi Theo. If you are using the app please try switching to the website or vice versa, if this does not work please reach out to support@icash.ca for a callback. We really want to be able to fix the issue. Thanks!
Never gives you the amount you want
Business response:
Hi Tyler! Please reach out to support@icash.ca if you ever have any questions or concerns. Thanks so much.
Take to long to respond to emails
Business response:
Hi Tanya! Thanks for taking the time to leave a review. On high volume days, we experience more emails than usual so we apologize for the delay at times. However, our customer experience team works hard and cares about our clients so if you ever want to reach out please do to spport@icash.ca and we will be sure to help you out. Thanks, Tanya.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 12,138 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.