iCash.ca

Business response:

Hi Tricia, it’s disappointing to hear we didn’t leave a better impression. We’d like the chance to understand what didn’t work for you. Please reach out to our Resolution Team at resolution@icash.ca so we can look into your concerns privately. 

Business response:

That’s disappointing to read, John, especially when something doesn’t work the way you expected. We’d like to better understand what fell short and help where we can. Please reach out to us privately at resolution@icash.ca so our team can look into your concerns. 

Business response:

It’s understandably frustrating to apply more than once and not receive the outcome you hoped for. Loan applications are assessed using several eligibility and risk factors, and approval can’t be guaranteed. We can’t discuss individual decisions publicly, but our team would be glad to review your concerns at resolution@icash.ca. 

Business response:

Hi Lorne, we can tell this has been frustrating, and that isn't how we want anyone to feel about us. As a licensed and regulated lender, there are rules around the information we hold and how it's handled. We're glad to explain how that works. There isn't enough detail here to match this to anything on our side, so please email resolution@icash.ca. 

Business response:

Hi Brandon, seeing two payments when one was expected is understandably concerning. Scheduled payments follow the agreed method, and advance notice is required to switch to Interac e-Transfer®. Any confirmed overpayment is addressed once payments clear. Please contact resolution@icash.ca so we can assist privately. 

Business response:

Hi Barry, we understand how disappointing it can be when a new application isn't approved after repaying a previous loan. Loan approvals are based on a number of factors and aren't guaranteed, even after a previous loan. iCash is a licensed and regulated lender, and we'd be happy to provide more information privately at resolution@icash.ca. 

Business response:

Hi Amanda, seeing money go out when you thought you were done is unsettling, and we understand why you want answers quickly. Scheduled payments only ever follow what was agreed, and nothing changes without consent. Every email should get a proper reply too. Please write to resolution@icash.ca and we'll look into this with you. 

Business response:

Hi Sean, We understand it can be confusing when your banking login works normally but not during the verification step. Banking validation can sometimes be affected by connection or security settings. Please reach out to us at resolution@icash.ca so we can take a closer look.