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372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
Get directionsFake
Business response:
Hi Mason, a single word doesn't tell us much, but the accusation behind it isn't one we shrug off. iCash is a licensed and regulated lender serving eligible Canadians in seven provinces: BC, AB, MB, ON, NB, NS, and PEI. Every cost and term is in writing before anyone agrees to anything. To discuss your concerns, contact us at resolution@icash.ca.
Frustrated with how loan amounts are handled here. I've taken out 4 loans and paid every single one back within days, never missed a payment, never been late. You'd think that kind of repayment history would qualify me for higher amounts, but instead they keep approving reduced amounts regardless. Useful in a pinch, but don't expect the limits to reflect your actual track record. I even emailed one time explaining my situation and asking for a specific amount - they gave like a $50 bump up, sad
Business response:
Hi Ricardo, we can see why lower amounts would feel disappointing when you expected your repayment history to carry more weight. Loan amounts are based on several factors and may vary between applications. We can’t discuss individual decisions here, but we’d be happy to take a closer look at resolution@icash.ca.
I've been using them for years now but since I changed banks and they don't support KOHO I can no longer get a loan through them even though I sent income proof through email. Disappointing.
Business response:
Hi Teri, we understand how disappointing this can be. Unfortunately, KOHO doesn’t support pre-authorized debits from financial service providers like iCash. You’re welcome to reapply in the future once your payroll is deposited into a bank account that supports pre-authorized debits. Thanks for sharing your feedback.
They say this is great for Canadians. But how come Québec isn't available?
Business response:
Thanks for your feedback. We understand it can be disappointing when our services aren't available in your area. iCash is currently available to eligible Canadian citizens or residents of British Columbia, Alberta, New Brunswick, Ontario, Nova Scotia, Prince Edward Island, and Manitoba. If we begin operating in Quebec, we'll be sure to announce it!
horribl3 experience every time with this trash app, have to jump through hoops just to get a loan, I've changed my banking 5 times over the course of using this, and still will not validate my legit credentials
Business response:
Hi Cameron, we're sorry to hear this was your experience. We understand how frustrating repeated verification issues can feel. We'd like the chance to take a closer look, so if you're open to it, please reach out to us at resolution@icash.ca and our team will be happy to assist.
took time but thank you
Business response:
Hi Wallie, thanks for taking the time to share your feedback. We understand waiting can be frustrating, and we appreciate your patience. If you're open to it, we'd like the chance to learn more about your experience, so please feel free to reach out to our team at resolution@icash.ca.
I am changing my 5 star rating to 1. Should be 0. It was easy & simple to get a loan, HOWEVER, when you pay it back, they let you reapply for a new loan, THEN tell you your previous loan wasn't repaid. You don't get the loan you just applied for. They blame your bank even though your bank shows it was paid, their app shows it's paid, & you send them proof of this. I am not the only person this has happened to. Many others have had the exact same experience.
Business response:
We hear you, and we're sorry for the frustration. Before approving a new loan, we must confirm the previous one has fully cleared. A payment made close to reapplying may still be pending on the bank's side, causing a short delay. Tip: keep a positive end-of-day balance on your final payment date to reapply sooner. Contact us at resolution@icash.ca.
refused every request from 100 - 300 loan DO NOT RECOMMEND THIS APP
Business response:
Hi Dareius, We're sorry to hear this was your experience. We understand how disappointing that can feel. If you're open to it, please reach out to us at resolution@icash.ca. We'd appreciate the opportunity to review your concerns and assist you further.
So many problems haven't seen and financial action what so ever lots of run around still no finance
Business response:
Hi Wayne, Thanks for sharing your thoughts. We’re glad you took the time to leave a review and we’d like the chance to make things feel smoother for you. If you’d like us to take a closer look, please contact our Resolution Team at resolution@icash.ca so we can take a closer look and discuss your concerns with you.
iCash.ca has a 4.4 star rating with 14,180 reviews.
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