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Ideal Veterinary Hospital
- Veterinarians
- Oak Ridge, TN
About this business
Location details
244 Brisbane Road, Oak Ridge, TN, 37830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
RecommendedLove this place.... Dr. Shaw is amazing, very knowledgeable and caring...
Friendly, caring staff! I would not take my fur babies anywhere else! This truly is a great office and they do exceptional work!
I made an appointment to bring in my elderly, sick cat to end her suffering. After waiting an hour past my appointment time, I left. It’s hard enough to have to say goodbye to a beloved companion, but being kept waiting for that moment is callous and cruel.
Business response:
Mr. Sullivan, We are truly sorry for the experience you had and the additional pain it caused during such a heartbreaking moment. Saying goodbye to a beloved companion is never easy, and we deeply regret that you were kept waiting. We have a dedicated comfort room for euthanasia appointments to provide a peaceful, private space for families. Unfortunately, another family needed more time than expected to say their goodbyes, and this impacted your appointment. We understand this explanation does not change your experience,... read more
RecommendedWhere to start….. well if I could give zero stars I would hands down. I setup an appointment for one cat to be dewormed. The entire experience was a complete nightmare!!! I have worked in animal shelters and never have I seen such a poorly run practice. I was immediately escorted to a room when I arrived. That is where the positives end. The first thing I noticed when I looked up was a GIANT HOLE in the ceiling. The hole was partially covered with a black trash bag, not even fully covered. Beyond that there was still... read more
Dr. Smith was a great vet, but the moment she left and Dr. Shaw took over, it was the worst experience I’ve ever had. His non chalant attitude and apathetic nature is what ultimately caused my baby to suffer in a crate for four hours, until I finally took her somewhere else where they had her up and better within ten minutes. Unfortunately it was too late.
I have called twice for Ideal to see my dog due to an issue that has arisen and both times they couldn’t see her for days. Today I called because she appears to have an ear infection. It’s Monday morning at 7:45 and they can’t see her until Thursday. I asked what to do for her pain until then and the answer was nothing. Apparently animals are not the priority for this vet.
RecommendedI took Stacia there yesterday. she was in such distress. she has slept all night and so has everyone else
Business response:
We are so glad to hear Stacia is feeling better!
Staff was EXTREMELY rude when I called to make my cat an appointment and explained to them that the visit would be paid for by the shelter where I adopted him. Would not set up an appointment for a respiratory virus without first confirming payment, which I could have easily given a phone number for had the woman not been so rude and demanding. I will be finding a new vet, preferably one that won't hang up on me.
Frequently asked questions about Ideal Veterinary Hospital
How is Ideal Veterinary Hospital rated?
Ideal Veterinary Hospital has a 4.6 star rating with 557 reviews.
When is Ideal Veterinary Hospital open?
Ideal Veterinary Hospital is open now. It will close at 6:00 p.m.