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Imperio Nissan of Garden Grove
- Car Dealers
- Garden Grove, CA
About this business
Location details
9222 Trask Ave, Garden Grove, CA, 92844, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
My vehicle all of the sudden would not work. Would not go into neutral and had several warning lights. I had it towed and the drive had a rough time getting the vehicle on and off. (Locked up wheels) When the dealership contacted me about the issue the only thing they found was a low battery. They did not explain the lights (except the battery light never came on), the locked up wheel and of course the only thing that needed to be changed was the battery. I asked for the service manager when I came to pay for the "diagnosis"... read more
Business response:
Loveknightlife, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (714) 537-0900 so we can work with you to make this right.
Honestly i am regretting buying my car from this place to get something repaired that is supposed to be under warranty is always a big issue i paid thousands off dollars extra for an “extended warranty” that apperently doesnt cover anything
Business response:
J.madrigal12, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (714) 537-0900. We look forward to hearing from you.
Wrong information drove back forth twice for them to do nothing and didn't explain properly and when I did tell them I was unhappy they said oh well no our problem take it up with corporate. Never have I ever been treated like this at a dealership or service department anywhere.
Business response:
Nicolemg17, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (714) 537-0900 when you have an opportunity, and we will be more than happy to try and turn your experience around.
This dealer was my favor place since I bought my first nissan. I had bought 3 Nissan since.I used to take my vehicles for services here. On September 12, I took my Nissan Rogue for a break diagnostic. They charged me $200 for the diagnostic. I thought it was excessive but since I was planning to get the repair done and because it was to be applied towards the repair, I had no objection. they, the said that the front and back rotors needed to be resurfacing and they gave me an estimate of $800 to resurface front and back with... read more
"Hello. I bough a 2021 Nissan Sentra from this dealership..." Hello. I bough a 2021 Nissan Sentra from this dealership and it was nothing but problems. The car had a bad transmission. The engine had a rattle. Car had 800 miles when I bought I they told me that previous owner didn’t got approved. But I think they return this car because of the problems that the car had. And after that I try contacting the dealership to let them know of my problems. They all ignore my calls. Or messages. I even call Nissan credit finance. And ... read more
Business response:
Hi Riosluis45, thank you so much for your comments about Garden Grove Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Owner Loyalty Manager 714-537-0900
Hello. I bough a 2021 Nissan Sentra from this dealership and it was nothing but problems. The car had a bad transmission. The engine had a rattle. Car had 800 miles when I bought I they told me that previous owner didn’t got approved. But I think they return this car because of the problems that the car had. And after that I try contacting the dealership to let them know of my problems. They all ignore my calls. Or messages. I even call Nissan credit finance. And they told me that they couldn’t do anything for me. This car a... read more
Business response:
Hi Riosluis45, thank you so much for your comments about Garden Grove Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Owner Loyalty Manager 714-537-0900
"False Advertisement, rude and not caring! " First of all, if it was possible I would give them -5 stars! This place is the worst at everything, from the salesperson, to the finance person and everything in between. PLEASE PLEASE READ EVERYTHING MIGHT SAVE YOU SOME FUSTRATION AND HEADACHES!!!! Let me start with why we went there. I was planning on trading in my 2016 Nissan Versa, and my boyfriend found a Nissan Sentra for $16,000 and something on there website, which grabbed our attention so we decided to enter. When we got ... read more
"NOT WORTH IT!!!" Zero Stars.NOT WORTH IT!!! Unfortunately I bought a used Certified car here last week and to my bad luck I sign off on the Cooling-off period or else I would have gave them back the car. Only an hour after buying it, I got the check engine light on and it was due to them pumping gas and not closing the nob correctly. Thanks to that click I had to drive during heavy traffic from LA back to see what was wrong. Afterwards, I tried charging my phone and that didn't work. To my disappointment there was a small c... read more
Business response:
Hello Norma, We appreciate your comments/feedback & time. I apologize if my staff did not meet your expectations. I reviewed the concerns with my Used Car Manager and the service staff, & sincerely apologize for any inconvenience on our end. I would like to gather more information to further assist you. Please feel free to call me directly at 714-620-8742. Natasha Andres Owner Loyalty Manager Imperio Nissan Of Garden Grove.
I bought my car March 2014 at the time I bought it they told me I would get 3 oil changes for free I went to the service and they told me that they don't do that, that I would have to pay. I refinanced my car June 2015 and requested for a refund on my GAP insurance and till today I still have not gotten a call back. Everytime I call I get sent straight to voicemail. HORRIBLE SERVICE FULL OF LIES. I'm in the process of getting a lawyer since they are refusing to give my money back. DONT WASTE YOUR TIME GOING TO THIS PLACE. if... read more
Frequently asked questions about Imperio Nissan of Garden Grove
How is Imperio Nissan of Garden Grove rated?
Imperio Nissan of Garden Grove has a 4.4 star rating with 2,796 reviews.
When is Imperio Nissan of Garden Grove open?
Imperio Nissan of Garden Grove is closed now. It will open at 9:00 a.m.