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Indra Energy
- Utilities
- Philadelphia , PA
About this business
Location details
1515 Market Street, Suite 1200, Philadelphia , PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Indra scammed my elderly parents into switching to them over the phone (nothing signed). Their rates increased 700% after 3 months. It's a disgrace how they prey on people!
Business response:
Thank you for bringing this matter to our attention. Indra Energy (Indra or the Company) takes these matters seriously and immediately reviewed its records regarding your concerns. On May 8, 2025, a ********************* representative sent you an email containing Indras review and resolution. We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.
Indra scammed my elderly parents into switching to them over the phone (nothing signed). Their rates increased 700% after 3 months. It's a disgrace how they prey on people! Thank you for bringing this matter to our attention. Indra Energy (Indra or the Company) takes these matters seriously and immediately reviewed its records regarding your concerns. On May 8, 2025, a ********************* representative sent you an email containing Indras review and resolution. We appreciate the opportunity to help resolve this matter. Ple... read more
I received a letter today saying welcome to my new energy supplier and I never spoke to anyone about switching, I wouldn't do that I have been in that situation before, not worth the headache, so someone at the company took it upon themselves to say I consented to a switch ,which is not the case, it's saddening to know that this is the way people have to operate to get business, anywho emailed the company today, just got letter and if it doesn't get resolved then I will be taking legal matters upon them
Business response:
Thank you for bringing this matter to our attention. Indra Energy (Indra or the Company) takes these matters seriously and immediately reached out to its sales team regarding your concerns. On April 30, 2025, a ********************* representative sent you an email containing Indras review and resolution. We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.
SCAM- Avoid Intra Energy Overcharged and Harassed I paid ******** in just 2 months after switching to Intra Energy. They promised savings but my bills doubled. Even worse, they kept calling me aggressively after I told themy to stop. Dont fall for the trap stick with your original provider!
Business response:
Indra Energy (Indra or the Company) takes these matters seriously and appreciates you for bringing this to our attention. Upon receipt of your concerns, we immediately reviewed our records and found that you enrolled your electric account into a variable rate on September 2, 2024.Please be assured that your account has since been cancelled and its last day with Indra was on March 10, 2025. You were not charged a cancellation fee.We conducted an analysis of your electric account, and it appears there was a significant increas... read more
I had a guy knock on my door explaining that I would be charged a certain amount. That lasted a couple months next thing I know I have an electric bill 7 times the amount that it normally would have been. Im struggling as it is and now I have to deal with this.
Business response:
Thank you for bringing your concerns to our attention. Please be assured that Indra Energys (Indra or the Company) sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive *... read more
Indra Energy signed me up for their service WITHWOUT my consent! When I received mail from them informing me about my enrollment I immediately called and cancelled their service. When I called customer service, they said that a sales agent "*****" came to my home and signed me up. I never spoke to any ***** or any sales agent so I asked to speak to the supervisor in the sales department and they would not transfer my call or give me the number. I also asked for a phone number to their corporate office and that was also denie... read more
Business response:
Indra Energy (Indra or the Company) appreciates you bringing your concerns to our attention. We apologize for any inconvenience you may have experienced when contacting the Company. Our customer service representatives are trained to fully assist Consumers with their concerns. During your interaction with our Company, a supervisor confirmed that the pending enrollment of your electric and natural gas accounts were rescinded. Please be assured that there will be no service, charges, or a cancellation fee from Indra. Sales age... read more
i brought my first home in Dec 2024, I received my first electric bill about a month later. This company had charged me ****** for supply charges! Triple than what they had before I moved! I have been calling non stop as well as I provided my bill via email because they stated they could not find my account after giving them the same information that was on the bill. It was stated that i would hear back from someone within 3-5 business day and i did not! I called on the 6th day and still the run around no one could answer or... read more
Business response:
Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. On December 4, 2024, Indra was notified by your utility company that effective December 12, 2024, the Company would no longer supply energy to your electric account. You were not charged a cancellation fee. Regarding your billing inquiry, our records show that your supply charge for December 2024 was only $31.31. Review of your billing statement indicates that the utility put your supply charges for June 2024 through December 2024 all ... read more
Harassing phone calls all day and night. Told them multiple times to take me off their call list and they refuse.
The man that knocked on my door told me he worked for my current energy company and could get me better rates which sounded good. Of course it turns out that it was an entirely different energy company which would've been fine if he was honest upfront. So once I get mail saying Indra Energy I immediately called to cancel because I was upset. I was given the cancellation confirmation number for both gas and electric. Fast forward a little over a month later I get mail from Indra stating I re-enrolled a few days ago. I never r... read more
Frequently asked questions about Indra Energy
How is Indra Energy rated?
Indra Energy has a 3.6 star rating with 1,708 reviews.
When is Indra Energy open?
Indra Energy is open now. It will close at 7:00 p.m.