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Indra Energy
- Utilities
- Philadelphia , PA
About this business
Location details
1515 Market Street, Suite 1200, Philadelphia , PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Charged us for the past year and we never noticed!! We never agreed to it and now owe HUNDREDS of dollars. We only noticed because our bill went up. Do not fall for this scam!!
Business response:
Thank you for bringing this matter to our attention. Please be assured that Indra Energy takes these matters seriously. On January 26, 2026, January 30, 2026, and today, a Compliance representative sent you emails requesting additional information in order to locate an account. Please feel free to provide the requested information to ************************************* so that we may investigate your concerns.
Indra aka PALMco advertised 2 month intro rate but it starts on the enrollment date rather than the service start date. The service does not start until the next billing cycle so it's almost always later than the enrollment date. As result NO body could ever get the intro rate for 2 month unless they enroll right on the billing start date. Instead most people can only get intro rate for 1 month. It's a carefully design trap to steal from customers.
Business response:
Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. In response to your concern, we researched our records which confirmed you enrolled your electric account with ********************** on November 6, 2025, into a plan that included a two-month introductory rate. Your account has, thus far, received service from Indra for one billing cycle at the agreed introductory rate and will continue on the second and final billing cycle at the same introductory rate. This is the standard billing f... read more
I DONT KNOW WHO THESE PEOPLE ARE JUST CAUGHT THIS ON BILLS THAT WERE COMING INTO MY ELDERLY UNCLE ALL OF THE SUDDEN HE IS GETTING CHARGED FOR SOMETHING HE NEVER SIGNED UP FOR. CALLING MY LAWYER THE GAS COMPANY TOMORROW IT SEEMS THAT THEY HAVE BEEN PREYING ON HIM FOR THE LAST FEW MONTHS HORRIBLE HUMANS TO DO THIS TO YOUR FELLOW MAN
Business response:
Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention on behalf of your uncle, Mr. ***** ******* (the Consumer) and we thank you for speaking with us on January 26, 2026. An email explaining the bills and Indras resolution was also sent to you on January 27, 2026.Indra makes every effort to review and appropriately resolve all consumer complaints. Should you require any further assistance, please do not hesitate to contact us at ************************************* or reply to the email s... read more
INDRA Energy aka PALMCO fraudulently opened an account in my name and was somehow how able to switch my electric supplier from PECO to INDRA. I never once spoke to anyone about changing my supplier. This company should be shut down immediately for stealing people's information and opening accounts without authorization.
Business response:
Indra Energy (Indra or the Company) appreciates you for bringing this matter to our attention. On December 29, 2025, a member from our ********************* attempted to speak with you regarding your concerns; however, since we were unable to do so, a detailed voice message was left. We hope the resolution was responsive to your concerns. If you have any further questions, please do not hesitate to contact us by email at: ************************************************************************* Regards,
Indra scammed my elderly parents into switching to them over the phone (nothing signed). Their rates increased 700% after 3 months. It's a disgrace how they prey on people!
Business response:
Thank you for bringing this matter to our attention. Indra Energy (Indra or the Company) takes these matters seriously and immediately reviewed its records regarding your concerns. On May 8, 2025, a ********************* representative sent you an email containing Indras review and resolution. We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.
Indra scammed my elderly parents into switching to them over the phone (nothing signed). Their rates increased 700% after 3 months. It's a disgrace how they prey on people! Thank you for bringing this matter to our attention. Indra Energy (Indra or the Company) takes these matters seriously and immediately reviewed its records regarding your concerns. On May 8, 2025, a ********************* representative sent you an email containing Indras review and resolution. We appreciate the opportunity to help resolve this matter. Ple... read more
I received a letter today saying welcome to my new energy supplier and I never spoke to anyone about switching, I wouldn't do that I have been in that situation before, not worth the headache, so someone at the company took it upon themselves to say I consented to a switch ,which is not the case, it's saddening to know that this is the way people have to operate to get business, anywho emailed the company today, just got letter and if it doesn't get resolved then I will be taking legal matters upon them
Business response:
Thank you for bringing this matter to our attention. Indra Energy (Indra or the Company) takes these matters seriously and immediately reached out to its sales team regarding your concerns. On April 30, 2025, a ********************* representative sent you an email containing Indras review and resolution. We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.
SCAM- Avoid Intra Energy Overcharged and Harassed I paid ******** in just 2 months after switching to Intra Energy. They promised savings but my bills doubled. Even worse, they kept calling me aggressively after I told themy to stop. Dont fall for the trap stick with your original provider!
Business response:
Indra Energy (Indra or the Company) takes these matters seriously and appreciates you for bringing this to our attention. Upon receipt of your concerns, we immediately reviewed our records and found that you enrolled your electric account into a variable rate on September 2, 2024.Please be assured that your account has since been cancelled and its last day with Indra was on March 10, 2025. You were not charged a cancellation fee.We conducted an analysis of your electric account, and it appears there was a significant increas... read more
I had a guy knock on my door explaining that I would be charged a certain amount. That lasted a couple months next thing I know I have an electric bill 7 times the amount that it normally would have been. Im struggling as it is and now I have to deal with this.
Business response:
Thank you for bringing your concerns to our attention. Please be assured that Indra Energys (Indra or the Company) sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive *... read more
Frequently asked questions about Indra Energy
How is Indra Energy rated?
Indra Energy has a 3.6 star rating with 1,782 reviews.
When is Indra Energy open?
Indra Energy is open now. It will close at 7:00 p.m.