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Indra Energy
- Utilities
- Philadelphia , PA
About this business
Location details
1515 Market Street, Suite 1200, Philadelphia , PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Beware of this company. I recently switched energy providers and had never been charged over $90 in a month from Indra. My last two weeks (not typical monthly billing cycle) I was charged almost $140 on top of my final months ****. When I called them, I was told that "rates change" and I was being charged the highest rate for those final two weeks. Long story short, they engaged in predatory pricing and took me for a ride one last time. Do not deal with these people. They will squeeze every last dime they can from you if you... read more
Business response:
In response to *************************** (the Customer) complaint for *****************************, ******************************************** or the Company) researched its records and can confirm that the ********* electric account began receiving service from Indra on May 27, 2022. The signed agreement that was voluntarily completed, included an introductory rate of $0.06400 per kWh for the first month, followed by a fixed rate of $0.21800 per kWh for the next 12 (twelve) billing cycles with no guarantee or promise o... read more
This company is calling me NONSTOP for over a week now. I get 2-4 calls a day, even with blocking the numbers. I told them multiple times I am not interested, and to stop calling me. This is an incredibly annoying, disrespectful, and terrible business practice.
Business response:
In researching our customer database, we were unable to locate an energy account for the customers name or email address provided in your complaint correspondence.? To assist the complainant, please kindly provide us with the telephone number so we can add it to our internal Do Not Call list in order to prevent future solicitation calls.
Hi Indra energy PR person! Your sales agent was incredibly aggressive and misleading. They at no point said that they were from Indra (instead implying that they were from * * * * *) and then sped through the sign up process without letting me know that this was a supplier switch, what any fees were, what the rates were, or that I would get a notice from * * * * *in the mail stating that the switch was going to happen. It's ridiculous to think that you aren't aware of these predatory sales tactics, but I know you have to pre... read more
Business response:
In response to the concerns expressed by ********************************** (the Customer), we researched our records and confirmed that following a conversation with a door-to-door sales agent on June 6, 2022, **************** willingly completed a signed agreement providing his consent to enroll his electric account with Indra Energy (Indra or the Company). Though initially interested in our electric service, **************** had a change of mind and on June 13, 2022, contacted our customer service department to cancel the... read more
I had a man, "Kobe", posing as a ***** employee and saying that he was with my current energy supplier. I knew my supplier through ***** had recently changed but could not remember the name and he said he was there to confirm I was aware of the recent supplier change. He said that my current supplier was Indra (when it was actually *****) and all I had to do was confirm he talked with me because ***** sent him out to talk with customers. I signed because he said all I had to sign to confirm we discussed the supplier change a... read more
Business response:
Indra Energy (Indra or the Company) appreciates Ms. ********* ****** (the Customer) for bringing this matter to our attention. We researched our records and confirmed that on May 9, 2022, the Customer enrolled her electric account with Indra Energy (Indra or the Company), by completing a signed contract including an introductory rate of $0.07400 per kWh for the first month, followed by a fixed rate of $0.12900 per kWh, for the next 12 (twelve) billing cycles. Though signing the contract, the Customer showed initial interest ... read more
I had a very very bad experience with Indra Energy . They offered me better rate for the gas and easy to cancel . I am end up paying more than double gas **** Last couple of months even after I cancel the services still they generate the ****. Indra Energy service is very very bad. Indra Energy customer service is too bad as they don't take the ownership or respond proper.I am waiting to get out Indra Energy .Enough of your services for me . They are not eligible for a star .. In order to post this comment ,I am giving a sta... read more
Business response:
In response to **************** ********* ********* (the Customer) enrollment concerns, we researched our records and confirmed that on December 2, 2021, the Customer began receiving natural gas service from Indra Energy (Indra or the Company). An Enrollment Confirmation (EC) letter was mailed to the Customer which included an introductory rate of $0.29000 per kWh for the first billing cycle, and a variable rate thereafter. On February 16, 2022, the Customer contacted ********************** regarding his natural gas account.... read more
I was told that my monthly **** would decrease. However I was charged almost double my last **** even though I used less energy this past month.
Business response:
In response to the recent concern shared by *** ***** ******** (the “Customer”) we researched our records and confirmed that on December 6, 2021, she completed a valid signed agreement, allowing her residential electric account to become enrolled with Indra Energy (“Indra” or the “Company”) into a variable rate plan with an introductory rate of $0.08900 per kWh for the first month, followed by a variable rate thereafter, without guaranteed savings. A copy of the Signed Contract, including the Contract Summary and Terms and C... read more
Indra Energy is contracted with ************ ****** to provide energy services to the Chicago land area. As a senior citizen, I was fraudulently signed up for this service and was charged several months for the service. Once I realized I was signed up for their energy services, I contacted them (on several occasions) to request that they cancel my service. The first time I was told that the service would be cancelled and given confirmation numbers. It has now been two months and they refuse to cancel the service and continue... read more
Business response:
In response to the recent concern shared by Ms. ****** ******s (the Customer) we researched our records and confirmed that on July 12, 2021, Ms. ****** completed a valid signed agreement, allowing two of her residential electric accounts to become enrolled with Indra Energy (Indra or the Company). A copy of the Signed Contract, including the Uniform Disclosure Statement and Terms and Conditions, were provided to Ms. ******.On November 4, 2021, Ms. ****** contacted our customer service department and requested the cancellatio... read more
The agent ********* who visited our apartment in ****** ******** lied to us. He misrepresented himself as an employee of ****** saying they are here doing their winter check up and to sign here because the rates are going up and we can lock in a cheaper rate. Never mentioning this was a sales solicitation or retail transaction. This company preys on people and has zero transparency about whats actually going on. Well done Indra, quality employees must be hard to find.
Business response:
Indra Energy (Indra) takes these matters seriously and we thank you for bringing this to our attention. Upon receipt of your message, we immediately reviewed our records and confirmed your enrollment was rescinded; therefore, you will receive neither service from Indra nor an early termination fee due to your cancellation request.Please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with cu... read more
They call numerous times a day without leaving messages, hang up on you when you call back. AWFUL people. When I asked to speak with a manager they placed me on hold for over 5 minutes - terrible people running a terrible company.
Business response:
Indra Energy takes these matters seriously and we thank you for bringing this to our attention. Unfortunately, due to a lack of information provided, we are unable to investigate your concerns. On November 17, 2021, we sent you an email using the address you provided with your BBB message, wherein we requested additional information such as service address, phone number or energy account number to further research your claims; however, to date, we have not received a response. We welcome the opportunity to help resolve your ... read more
Frequently asked questions about Indra Energy
How is Indra Energy rated?
Indra Energy has a 3.6 star rating with 1,858 reviews.
When is Indra Energy open?
Indra Energy is open now. It will close at 7:00 p.m.