InfoWest

Douglas & Jean W. 

on Birdeye

2 years ago

First of all I'd like to rate Brandon (St. George) a 5 star for his persistence in investigating and attempting to resolve my problem. I wish other customer service agents were as persistent as he is. I still cannot rate InfoWest very high on this problem but I understand that the access point servicing our neighborhood is at near capacity. Signal and packet data rates were shown to be working OK, but our low subscriber data cap seems to be getting a lower priority due to the overload. I understand that InfoWest is working ... read more

Connie P. 

on Birdeye

2 years ago

When our cable was taken out, I didn’t know who to ask for help. I remember seeing info West, so I called InfoWest. I should’ve asked my neighbors, because I’m sure they’re more well informed. I’m not happy With InfoWest. It’s hard watching TV now. There’s always a circle going around. I have to wait till it leaves so I can continue to watch the show I watching. I asked my son what that meant. He said it the company that takes care of your streaming. I am really sorry that I am stuck with this for two years. I don’t think th... read more

Connie P. 

on Birdeye

2 years ago

I am a widow, and I didn’t know what I was doing when I signed up. I’m sad to see that big dish on my roof I’ve never had a dish on my roof before. My other neighbors but with another company where everything is under the ground. They don’t have the problems that I do with my service. My Internet goes in and out. It is disappointing when the cable goes in and out all the time. It off and says it’s not connected. But, it is connected. I had TDS before and things worked much better. I shouldn’t have changed. And now I’m stuck... read more