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InfoWest
- Internet Service Providers
- St. George, UT
About this business
Location details
435 E Tabernacle St, St. George, UT, 84770, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had the technical here for 3 hours still can't get the internet working again, waited all day and they finally showed up at 6:00 pm , this is day 2 with it down
Still have trouble getting my speed that I needed,had a technician out and they mentioned something with the tower,sorry I dont believe him.,I just wish they would fix my problem
Business response:
We sincerely apologize for the inconvenience and the time it has taken to address your speed concerns. At InfoWest, we strive to provide a top-tier experience for every customer, and it sounds like we’ve missed the mark here. I understand your frustration regarding the 1 Gig service. Our team is reviewing the previous technician's notes now, and a representative will be calling you shortly with a plan to fix this. We are committed to getting this taken care of for you.
The customer service seems good on the phone but been 2 months and still slow speed , I had a tech come out to try to fix the problem but no luck yet, I am paying for 1 Gig haven't seen that speed since I got it installed
Business response:
We sincerely apologize for the inconvenience and the time it has taken to address your speed concerns. At InfoWest, we strive to provide a top-tier experience for every customer, and it sounds like we’ve missed the mark here. I understand your frustration regarding the 1 Gig service. Our team is reviewing the previous technician's notes now, and a representative will be calling you shortly with a plan to fix this. We are committed to getting this taken care of for you.
I have been with Infowest/AWI for 19 years. Today I cancelled my subscription because I am unable in the evening to stream any type of content. This went on for a month and while Tech was excellent they finally told me to move to another provider as they could no longer guarantee quality service. I was told they had oversubscribed and were choking for bandwidth in my area. I am with another provider and am now streaming at 30 x's the speed I was with Infowest, in the evenings. I hope they get things straighteed out for those... read more
Business response:
We regret to learn of your experience, Michael, and we sincerely understand your frustration with the evening streaming issues you encountered over the past month. We truly appreciate your nineteen years of patronage with InfoWest, and it is disappointing that we were unable to resolve the bandwidth limitations in your area that led to your decision to cancel your subscription. We acknowledge that our technical team worked with you extensively on this matter, and we recognize the challenges posed by the oversubscription issu... read more
Service has gone out (locked up, no internet) a few times with no explanation.
Business response:
Hi, Michael. At InfoWest, we aim to provide the ultimate experience. Please give our technical support team a call so they can help you out. 435-674-0165 x 2
in 6 months I had service for less than 2 week the entire time, Complete garbage ISP that is not even based in most of the places they provide "service"...
Business response:
That doesn't sound like the InfoWest experience; our team is taking a look so we can improve our service.
Take your cable off my house that’s coming across my neighbors property. I have a remote dish that works fine
Business response:
Your concerns are noted. Please contact us at (435) 674-0165 to address the cable issue.
90% of the time internet is fine. Sometimes internet is down without explanation.
Business response:
Hi, Dorian. At InfoWest, we aim to provide the ultimate experience. Please give our technical support team a call so they can help you out. 435-674-0165 x 2
ALWAYS RELIABLE. I HAVE NEVER HAD ANY PROBLEMS WITH MY SERVICE.
Business response:
Thank you so much for your kind words, Bryan. We really appreciate you taking the time out to share your experience with us. Cheers, InfoWest.
Frequently asked questions about InfoWest
How is InfoWest rated?
InfoWest has a 4.6 star rating with 1,634 reviews.
When is InfoWest open?
InfoWest is closed now. It will open tomorrow at 8:00 a.m.