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InfoWest
- Internet Service Providers
- St. George, UT
About this business
Location details
435 E Tabernacle St, St. George, UT, 84770, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Very good. Friendly, professional
Business response:
Hi, Vanessa. We appreciate the kind words and are glad we could provide you with a positive experience!
Technician extremely friendly and efficient and knowledgeable, got in and out real fast and we love our WyFi
Business response:
Hi, Morris. We appreciate the kind words and are glad we could provide you with a positive experience!
I just sent you people a letter concerning this. If you didn’t get this get back to me as nd I will redo it. It concerned the installer Leonard. Thanks Ruby
Very fast and competent service. Called tech support @ 2pm. service tech here and replaced everything by 4pm AA++
Business response:
Hi, James. We appreciate the kind words and are glad we could provide you with a positive experience!
This is a sample feedbac
I had the technical here for 3 hours still can't get the internet working again, waited all day and they finally showed up at 6:00 pm , this is day 2 with it down
Still have trouble getting my speed that I needed,had a technician out and they mentioned something with the tower,sorry I dont believe him.,I just wish they would fix my problem
Business response:
We sincerely apologize for the inconvenience and the time it has taken to address your speed concerns. At InfoWest, we strive to provide a top-tier experience for every customer, and it sounds like we’ve missed the mark here. I understand your frustration regarding the 1 Gig service. Our team is reviewing the previous technician's notes now, and a representative will be calling you shortly with a plan to fix this. We are committed to getting this taken care of for you.
The customer service seems good on the phone but been 2 months and still slow speed , I had a tech come out to try to fix the problem but no luck yet, I am paying for 1 Gig haven't seen that speed since I got it installed
Business response:
We sincerely apologize for the inconvenience and the time it has taken to address your speed concerns. At InfoWest, we strive to provide a top-tier experience for every customer, and it sounds like we’ve missed the mark here. I understand your frustration regarding the 1 Gig service. Our team is reviewing the previous technician's notes now, and a representative will be calling you shortly with a plan to fix this. We are committed to getting this taken care of for you.
I have been with Infowest/AWI for 19 years. Today I cancelled my subscription because I am unable in the evening to stream any type of content. This went on for a month and while Tech was excellent they finally told me to move to another provider as they could no longer guarantee quality service. I was told they had oversubscribed and were choking for bandwidth in my area. I am with another provider and am now streaming at 30 x's the speed I was with Infowest, in the evenings. I hope they get things straighteed out for those... read more
Business response:
We regret to learn of your experience, Michael, and we sincerely understand your frustration with the evening streaming issues you encountered over the past month. We truly appreciate your nineteen years of patronage with InfoWest, and it is disappointing that we were unable to resolve the bandwidth limitations in your area that led to your decision to cancel your subscription. We acknowledge that our technical team worked with you extensively on this matter, and we recognize the challenges posed by the oversubscription issu... read more
Frequently asked questions about InfoWest
How is InfoWest rated?
InfoWest has a 4.7 star rating with 1,665 reviews.
When is InfoWest open?
InfoWest is open now. It will close at 5:00 p.m.