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InfoWest Cedar City Office
- Internet Service Providers
- Cedar City, UT
About this business
Location details
360 W 200 N, Cedar City, UT, 84720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Match fiber optics. Price reduction if we stay you.
Business response:
We're disappointed to hear about your experience. Please contact us at (435) 674-0165 to discuss further.
I don't get consistent speed, after 7pm speed drops to less than 10 and I pay for 35 it fluctuates badly. This is getting very annoying.
Business response:
We apologize for the inconvenience you have experienced with our service. We understand the frustration caused by inconsistent speeds, especially during peak hours. Our team is working diligently to address this issue and improve the overall performance. Please contact our Tech Support Department at (435) 865-0606. Thank you for bringing this to our attention.
The customer service was a total jerk and I was insulted and made to feel like ahit for asking for help. I would never recommend your service to anyone.
Business response:
Misty, This doesn't sound like the InfoWest experience. Can you please give me a call at 435-674-0165 x 2020 so I can look into your issue more?
You're service is so unreliable, no one will upgrade equipment even though it keeps losing connection and being way under what I'm paying for and your 24/7 "tech support" is an absolute lie. They're never helpful EVER. Barely can speak English have do absolutely nothing! If I am calling I've already power cycled my router which I'm paying for from your guys. And I get no refunds even when promised. Any "tech help" I have to wait up to 24 hours to get a call back and nothing is done. Absolutely the worst internet provider I'v... read more
Business response:
Remington, Our director of support has reached out to you via email. I'm very sorry that you haven't received the best InfoWest experience possible! Our team is looking into your concerns to make improvements. We continue to provide 24-hour support, and we've maintained our "local" tech support team's availability from 8 a.m. to 10 p.m., Monday through Friday, 9 a.m. to 7 p.m. on Saturdays, and 9 a.m. to 8 p.m. on Sundays. Notably, we've recently revamped our after-hours support team which is US based.
Frequently asked questions about InfoWest Cedar City Office
How is InfoWest Cedar City Office rated?
InfoWest Cedar City Office has a 4.4 star rating with 520 reviews.
When is InfoWest Cedar City Office open?
InfoWest Cedar City Office is closed now. It will open tomorrow at 8:00 a.m.