iStorage

Dawn B. 

on Yelp

10 years ago

The move in special is only for your third month (if you pay ahead) and you'll spend at least $25 more than you were told online.... 

Tyler A. 

on Yelp

10 years ago

I had considered renting a storage unit here until I saw their joke of a security system. They had a display going in the lobby showing the camera feeds, only two of which showed anything in detail (both only focused on the gates). All other cameras (of which there were maybe four) looked to be hundreds of feet away from anything, providing views of *maybe* 5-6 units, while the rest were nothing but a blur. At least one of the cameras showed the non-barbwire back fence plainly, while on another one you could see a door leadi... read more

Shelly F. 

on Yelp

10 years ago

My son & daughter in law were recently notified about "a small hole" in their unit. Upon opening the unit filled with an entire household of furniture, clothes, children's toys, bikes, golf clubs and so forth. They discovered well over half of everything they owned gone and what was left was heavily damaged. The so called "small hole"was actually large enough to remove an adult electric bike. We have been told that the personal at Istorage knew or had come to know that one of the MANY homeless people living in the units( as... read more

S F. 

on Yelp

10 years ago

!!!SERIOUS CAUTION!!! I have had a unit at iStorage in Santa Maria for almost 18 mos. I was recently informed by the staff that my unit had been broken into and there "might be some damage to your unit". When I arrived days later to inspect my storage space, I was shocked and disgusted to see that it had been ransacked and anything of any monetary value had been stolen, and most of the rest had been damaged. I was offered a new unit and some new boxes and the use of the moving truck for 1 day from the staff as compensation. ... read more

Jessica J. 

on Yelp

10 years ago

I had to store my stuff for a brief 3 months while my husband and I bought and renovated our first home. In that time, my unit was broken into and much of our stuff was stolen. We found this out on moving day when we arrived to retrieve my things. Apparently, the workers KNEW it had been broken into and didn't think they should call me. They just put a new lock on it and let it go. This was supposedly several weeks before I came to get my things. We filed a police report and submitted it to their insurance and were told by t... read more

James W. 

on Yelp

10 years ago

When I first leased and moved into this facility I was a big fan and vocalized my satisfaction to friends and family. Unfortunately, over the last two years there have been issues (created by iStorage) and communication to resolve these issues was problematic. 1. I have had two rate increases in less than 2 years and one after only 6 months. I now pay 25% more than new customers pay for the same unit. That's the thanks I get for being a loyal customer who pays on time! 2. I have had to re-create my online account 3 times du... read more

Abhinav J. 

on Yelp

10 years ago

I am a college student at Cal Poly and reside in San Luis Obispo. During the summer, I needed a place to store a lot of my belongings as I was subleasing my place. I found this company and was satisfied with the pricing so decided to store my stuff here. I moved in June 13, 2014 and 3 days later received a phone call from them saying I had no lock on my unit. I was surprised and confused. I then asked them to check if some of my items were there like my bicycle and it wasn't. It was clear my unit was broken into. I was shock... read more

Cheryl J. 

on Yelp

11 years ago

Unbelievable! 3 rate increases in less than 1 year and they demand you also pay $9 for their insurance on top of your rent...... I started at $62 a month now they announce another increase up to $83 I am done with this baloney, don't rent from these thieves! 

Kim A. 

on Yelp

11 years ago

DO NOT RENT A UNIT FROM THIS PLACE! had my unit for almost a year from roemer (previous owners) and never had a problem.These new owners changed prices have multiple hidden fees and charge you for a whole month even if its only your last week. PLUS they have you pay another month extra before you leave as their 30 day notice,I told them I wasnt going to pay for two extra months when i only needed a weekend to get my stuff out so they denied me access to my unit. And by the way they never sent out information to me of what th... read more