iStorage

Melissa P. 

on Yelp

5 months ago

I have to give credit what credit is due. I've had this storage unit for a while my lock was cut off, the property manager alerted me as soon as he found out by the grace of God nothing was taken and he comped me a new lock with no hesitation. I have to say the property manager Keith has outstanding customer service. You guys want great customer service go to our storage on Madison Avenue in Sacramento, California, and the other staff, Morgan and Eric we're pretty cool too. 

Brandye M. 

on Yelp

2 years ago

Great customer service! Very helpful with my needs. Price was better than expected! Safe and secure property 

MsShug C. 

on Yelp

3 years ago

To whom it may concern the employees that they have there now which is Kayla and Cassie who are two of the most awesome workers that they ever had I've been with istorage for three years and since day one that I've met Cassie she has been nothing but helpful and honest with me the first year I was there my storage was broken into and Cassie made it possible for me to get reimbursed for My items stolen and Kayla is such a sweet person they both have good hearts and are trying to run the business in a professional way but when... read more

wizedom S. 

on Yelp

5 years ago

Kassie!!!! Is the best and stayed open to get me in!! Even showed me the spot as I'm new! Navy veteran needed some help to get things up and running. Again She did just that!!! The rates are good first month free. 

Juan L. 

on Yelp

8 months ago

I do not leave reviews unless the service was amazing or very poor. Unfortunately my experience here was not good. 3 months after locking in a decent price online they jumped the price $10 more for no reason. I let that go and figured since it was close by I wasn't going to complain. Then couple months later I stopped by my unit and there was homeless living inside the unit with animals and belongings blocking the walkway. You would think as management they would do daily inspections. My wife did not feel safe going to the s... read more

Toni C. 

on Yelp

a year ago

Firstly, this is not a temperature controlled storage facility. Your stuff will literally bake all summer in a metal roofed and concrete unit under the Sacramento sun. Secondly, the management will raise your rent by almost ten dollars a month every year. Without offering any new service in return. They raise it because they can. They are unapologetic. The employees are discourteous. No key for the lock they insisted on putting on my locker. It had to be buzz sawed off. The second replacement lock also had no working key. ... read more

Furniture c. 

on Yelp

2 years ago

If you can avoid renting storage from this facility you will thank me I guarantee you this. With their affordable price you will get not only storage units, but so many other complementary things like insects, headache, disrespect, lies and a chance to have your items stolen, damaged, taken by employee while they will be suspended gate access for you. Manager having l her mood swings and will be using inappropriate language without any problem. I had a Coronavirus and was sick, got a message from district manager that I ha... read more

Dwink D. 

on Yelp

3 years ago

Very disappointed in the lack of professionalism at this establishment. I've been a customer for around a year now and the service has only gotten worse. Usually there are no issues but recently there's been a lot with the manager. I have a service dog for my anxiety attacks and she helps me calm down, usually there was no issue with me bringing her due to her being well trained and something I depend on. After the first couple times of bringing her there where no issues until one day the manager snapped at me. I was appalle... read more

Shai L. 

on Yelp

3 years ago

This location does a bad job of keeping migrants from entering into their facility. A few months ago on a friday night, I had to drop off a trailer in storage, and there was a village of people hanging out. I saw the same people going in and out of multiple internal units, with some people holding the door. People were riding bicycles around the storage facility. People roaming around with shopping carts and huge backpacks talking with other people. Somebody even set off fireworks inside the facility. After my complaint the... read more