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3855 Madison Ave, North Highlands, CA, 95660, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 10:00 p.m. | |
Tue | 6:00 a.m. to 10:00 p.m. | |
Wed | 6:00 a.m. to 10:00 p.m. | |
Thu | 6:00 a.m. to 10:00 p.m. | |
Fri | 6:00 a.m. to 10:00 p.m. | |
Sat | 6:00 a.m. to 10:00 p.m. | |
Sun | 6:00 a.m. to 10:00 p.m. |
This location does a bad job of keeping migrants from entering into their facility. A few months ago on a friday night, I had to drop off a trailer in storage, and there was a village of people hanging out. I saw the same people going in and out of multiple internal units, with some people holding the door. People were riding bicycles around the storage facility. People roaming around with shopping carts and huge backpacks talking with other people. Somebody even set off fireworks inside the facility. After my complaint the... read more
I'm confident that this place is regularly breaking into their own customers' lockers and selling anything of value. Look at all the reviews. What about all the burglarized lockers without a yelp customer review. Lots and several times a year. I say the above also because of their level of effort to dishonestly pocket my rent money. Beware. I had to fight and threaten legal action to get my money entered into the correct account. They said it was in the wrong account, so it was theirs. They couldn't help me, they said. Th... read more
Rating should show minus10, at least! Last October we rented a large storage with outside access and asked about the inside door. Cassie, property manager assured us that that door was welded shut and that NO ONE had access to it or could gain entry into our unit. Anyone with an inside storage in that area had a code for entrance into the hallway - which was on the other side of that inside door to our unit. WE did not have access to that hallway. This last week we were notified that our lock seemed to have been tampered w... read more
Deceptive web descriptions of Units. this facility does not accurately describe units that it advertises on-line. Go see, in person any unit you want to rent before you rent it. A unit described as an 16x18 unit was 32 sq ft short of the advertised square footage. When I went to look at the unit, the move in date I discovered that the unit was a former chicken coop and the height sloped down from a normal height of 7+ feet to a much lower height. I have rented from a number of storage places and this unit was not as advert... read more
I would give zero stars if that was an option. Tried to access my unit during advertised open hours. The gate did not open. Several other people were also trying to get in unsuccessfully. Customer service could not help. They confirmed the access code, confirmed the bill was paid. They even have me an emergency access code. Nothing worked. They contacted the area manager, who may call in the next 48 hours.Â
So I've been reading the reviews and I agree with the guy who's talking about a class action suit It wasn't even a full 24 hours before the unit my husband rented was broken into and all of his work tools were stolen and they replace the lock they cut off with another lock that looked similar to here so that when he tried to come back the next day to get in because he felt an uncomfortable feeling about the people that were in there he couldn't get in and we couldn't get a hold of anybody no manager nothing and when we final... read more
I only gave 1 star because I can't give 0. All of my stuff is filled with rat droppings and urine. SO much stuff is just ruined. I've paid $250 a month for the last 15 months... $3750 to keep my belongings safe, only for them to get destroyed in this filth.Â
Terrible place. I have a teardrop camper stored there. It was broken into multiple times. Homeless people slept in it. We found crack pipes and marijuana smoked in it. They stole the battery and propane tank. They moved a big camper in front of the surviellence camera. We are moving it Saturday. They rent storage units to the homeless. I bet they are living in the units They steal everything.Â
Business response:
Hello Lori, We are sorry to hear about your experience while storing with us. We always endeavor to ensure that each of our customers has the best experience possible. We are always working to improve our security features to further protect our customers belongings.We always ask that customers take particular care when storing valuable items or large vehicles and to ensure that all appropriate measures are taken to protect their belongings. If you have any further concerns, please reach out to us directly at feedback@istora... read more
bad choice to store your things in three occasions they stole my first one my clothes were locked my cameras did not work the second time they went through the neighboring space breaking the wall which supposedly never found the person who rented that space and the third time they rented the same space without repairing the place where they themselves are the thieves and all the time they say I don't know what happened in the 3 occasions were supposedly different managers if you really appreciate your things do not rent here... read more
Business response:
Hello Sully, we can certainly understand your frustration, and are taking appropriate measures to improve our facility. This includes updating and adding security systems and additional security patrols. We are constantly combating pests with regular spray schedules, and always ask our customers not to store food in their unit, as this will attract pests such as rats to surrounding units. If there is any assistance that we can offer, please reach out to us at feedback@istorage.com. Sincerely, The iStorage TeamÂ
iStorage has a 4.3 star rating with 686 reviews.Â
iStorage is open now. It will close at 10:00 p.m. Â