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iStorage
- Self Storage
- San Antonio, TX
About this business
Location details
870 Hot Wells Blvd, San Antonio, TX, 78223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Price doubled after only 3 months. Regardless of if it is a typical storage company scheme, it doesnt make it right. Nowhere else can a company double their rate after 3 months and not catch flak for it.
I signed a month to month lease for a 10x15 unit for $139 a month. I didnt realize the rate would fluctuate. I understand reasonable price increases. However, after 3 months they raised my rate to $219. This is a 60% price increase. They stated this is due to recalculation of the current market and availability. After reading online this is their tactic to raise rent after 3 months. This price increase is a price gouging tactic, because most people would not want to move their things. I contacted their customer support and w... read more
If I could give this storage space a minus 10, I would. This is the second time I have entrusted Extra Space storage to keep my belongings safe and the second time I have been robbed of my personal belongings in two different states. The first one in ****** Texas and the second one in *******, *******. My first storage unit in *******, **, E Pecos Location was the one that was the most egregious because 70 to 90% of my belongings were stolen. I was not notified by the staff, I discovered it when one of my storage units was r... read more
It's a real ripoff my unit started at$186/months and after three months it went up to 239 and then $300 in just 7 months so everybody beware
They need to state in their contract that they will increase your monthly fee at least 50% within the first six months to 12 months of your time with them. They are horrible to work with. They have been sued by NY and I'm sure more state's are coming.
Continually increases rent without notice. I rent the smallest unit, which went from $75/month to $210 a month within 2 years.
Very terrible customer service every time I go into the ***************************************************************** on ******************************. I have a problem with the workers at the front desk they always want to give me attitudes when Im asking questions about my storage unit and the safety of my storage unit when theyre constantly having problems with the doors and safety issues also uses cuss words and even racial slurs im looking for a new storage facility because I will be moving all my items as soon as ... read more
I am submitting a complaint against Extra Space Storage located at *******************************************************************. I have been a customer of *** since 2009. Because I live out of state, I flew to ** on 9/13/25 to move to a different unit at the ****** facility in order to reduce my monthly storage costs. ************* assisted me. Before I left, I was informed that my rate would increase in 4 months, but they would adjust it back to the current rate. On 12/13/25, I saw that my monthly rate had increased ... read more
On multiple visits, the on-site manager has treated me unfairly and aggressively. Male customers have repeatedly blocked full roadway access and access to my unit without being confronted, while I, a female paying customer, have been met with open hostility, intimidation, and harassment from the manager of the site when forced to park awkwardly due to physical obstructions. He also threatened to have me arrested when I raised a complaint of the unfair treatment in order to intimidate me. This pattern of unfair treatment has ... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 3.2 star rating with 715 reviews.
When is iStorage open?
iStorage is closed now. It will open at 6:00 a.m.