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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great customer service at iTrust The customer service person at iTrust today, Daniel Bennett, was so helpful and gave me the time I needed to understand next steps. I also appreciate that he researched a question he was unsure of on the call and informed me of the answer on the call -didn't say I would get a later email... He also took my constructive customer feedback about taking the time limit off support calls and ensured me iTrust is working to offer much more support opening a new support team office in Utah.
Business response:
Thank you so much for sharing your positive experience working with Daniel! Everyone on our CX team takes a lot of pride in their work. Enjoy!
Great customer support and alot of good… Great customer support and alot of good projects to invest in.
Business response:
Thank you, Gary! Have fun on the platform!
Customer Service Superstars I want to share my appreciation to Alexis R. for her help and especially her follow through on my current Roth conversion. She went the extra mile by calling me to inform me about the process and answer any of my questions. Great hire! I love this company and what they do for the average retail investors! Best IRA program in the world!
Business response:
Thank you, David! We're glad you had such a great experience with Alexis. You're right, she is a customer service superstar!
During the holidays During the holidays, I could not reach a live person and it took over a week to get a call from customer service. However, when I got the call, the iTrust agent spent a long time with me helping me to change my email, learn how to trade on both the iPhone and on my computer going through all the changes of page to get and enter security codes. The service from Jesus (Spanish) was excellent and he stayed with me until I did all the steps myself on both my computer and the iPhone app.
Business response:
Thank you for the positive review, Pat! Jesus goes above and beyond.
Gladis Miranda has been a great help Gladis Miranda has been a great help. Good response time and executed transfer smoothly.
Business response:
Thank you for the awesome review and sharing your great experience with Gladis! She provides high-quality service to clients!
Itrustcapital made the funding process… Itrustcapital made the funding process very easy! Very easy to use for trades. Very pleased so far.
Business response:
We're very pleased to have you! Thank you!
fast and friendly service fast and friendly service
Business response:
Thanks, Joseph! That's what we strive for.
Overall the service is very good. Overall the service is very good.
Business response:
Thank you, Alejandro!
Creme de la Creme We had questions. How do we transfer? Why is it pending? When will the recall wire get back? Where's the funding instruction again? What's up with the app? And other questions. Help, I need someone. The creme de la creme was a phone call from Shawn Noad a few short hours after an email of "help". That's not normal business, it's the extra mile. Thank you, Steve Fader
Business response:
Wow Steve, thank you so much for the awesome review! Shawn goes the extra mile!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 10,043 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.