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Jack Pixley Sweeps
- Home Services
- Spring Lake Park, MN
About this business
Location details
8201 Central Ave NE, Ste H, Spring Lake Park, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After hearing Jack Pixley referred to on one of the local radio station home shows, I called to get an estimate to repair our chimney. The initial problem was pieces of chimney flue tile on the ground after windy days. Turned out that I needed my chimney cap replaced. In the end, I did not go with Jack Pixley for two reasons. First their pricing was double what other chimney repair specialists were charging for similar work. Second, I felt a little mis-lead by their estimate policy. They charge $149 to go up on the roof and ... read more
Business response:
When our company is called out for a repair estimate we send a Certified Chimney Technician that has been certified by the Chimney Safety Institute of America. They are not just there to determine if there is brick work or masonry work that is necessary. They are doing a level one inspection that determines if the fireplace and chimney flue can work as intended. We are not just a chimney sweep company. We are able to provide customers with sound advise when it comes to the use of their fireplace, recommendations for repair, ... read more
The estimator came out, looked it over, and said we'd get an estimate in the mail in several days. No estimate came. Upon calling them they told me, "Your chimney is too tall, we are not going to give you a bid on the project." However, they did bill me. I wrote back saying that I wasn't going to pay because I never received an estimate. They billed me again. I paid it, figuring I didn't want the hassle with a potential lien against the property. This was a rip-off.
Business response:
WE ARE SORRY HE HAD SUCH A BAD EXPERIENCE WITH OUR COMPANY. I HAVE CHECKED OUR RECORDS AND WE DID GO OUT ON JUNE 13,2001 TO DO A REPAIR ESTIMATE. HE PAID THIS BILL ON AUGUST 31, 2001. I HAVE NO RECORD OF ANY STATEMENTS BEING SENT OR OF ANY COMPLAINTS FROM THIS CUSTOMER. HOWEVER, AN ERROR WAS MADE ON OUR PART, WE ARE NOT IN THE HABIT OF CHARGING FOR REPAIR BIDS WE CAN NOT DO. SOMEHOW ACCOUNTING WAS NOT MADE AWARE OF THIS SITUATION AND NO REFUND WAS GIVEN. I WILL BE SENDING A CHECK TO HIM WITH OUR APOLOGIES FOR $69.00 TODAY. A... read more
I called on 11/7/05 to schedule appointment to repair a chimilator. Appointment was set for 11/30/05 because Pixley was very busy. They confirmed the appointment for the 30th on 11/29/05. On 11/30, Pixley cancelled apt for that day. The appointment was then set for 12/30. I then received a message that the appointment was set for 12/23. I called on 11/22 to determine if the appointment was the 23d or the 30th. I was told they could not do the service either day because it was too late in the season and it could be unsafe. I ... read more
THEY HAD A TEAM OF TWO MEN, A YOUNGER ONE AND A OLDER ONE. THE YOUNGER MAN WAS VERY CONDESCENDING AND RUDE TO THE OLDER MAN, RIGHT IN FRONT OF ME. THE YOUNGER MAN ALSO HIT ON ME AS THEY WERE LEAVING, OFFERING HIS PERSONAL PHONE NUMBER OFFERING TO TAKE ME OUT FOR COFFEE SOMETIME. THAT MADE ME VERY UNCOMFORTABLE AND WAS VERY UNPROFESSIONAL.
THE PEOPLE I DEALT WITH AT JACK PIXLEYS WERE ALL VERY FRIENDLY AND COURTEOUS, BUT I THINK MY JOB WAS LOST IN THE SHUFFLE.
Frequently asked questions about Jack Pixley Sweeps
How is Jack Pixley Sweeps rated?
Jack Pixley Sweeps has a 4.9 star rating with 1,443 reviews.
When is Jack Pixley Sweeps open?
Jack Pixley Sweeps is closed now. It will open at 7:30 a.m.