This profile has been claimed by the business owner or representative.
Jack Pixley Sweeps
- Home Services
- Spring Lake Park, MN
About this business
Location details
8201 Central Ave NE, Ste H, Spring Lake Park, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware! I wanted an estimate of the exterior brick work on my 25 year old chimney. The rep from this company insisted on looking in the chimney with a camera which showed mortar joints loose in my wood burning chimney liner. He said the chimney is unsafe to use and the liner needed to be replaced, preferably with a stainless steel insert. I have not received the estimate, but can only imagine what that would cost! His assistant did go up with a ladder and looked at the brick problem, the repair of the bricks was less concern... read more
I write this review with the caveat that as it was several years ago that they had come out, I cannot remember all of the specific details of my interatction with them but the information contained details my general recollecation of what occurred. As a new member of Angieslist I feel compelled to detail my extremely negative experience. After purchasing a 30 year old home through foreclosure we had Jack Pixley out to inspect the 3 chimneys.One of the fireplaces had obviously never even had a fire in it. During my initial co... read more
Business response:
"We went out to the homeowners home four years ago to clean and inspect all three of his fireplaces at his newly purchased home. As we do with all sales of home, we cleaned and inspected the chimneys to ensure that they could function as intended, remove any debris, or possible animal nesting and feces. We always run a camera so that we can see what the condition of the flue system is to ensure that the fireplace can contain the by-products of combustion (smoke and soot) and is not a fire hazard. We take still photos of all ... read more
Years ago I used this company to clean our chimney and they were just fine. However, I called today to have a cleaning on a different chimney at another house and the cleaning and inspection was quoted at $299 which includes a video inspection. They do not offer just a cleaning for less money; they require an inspection. I made an appointment with another company on Angie's List for $175!
Business response:
"We appreciate that the customer found a credible company through Angie's List at a lower price. Our company chooses to do a full clean and inspection to insure that you as a homeowner are using a fireplace that is functioning as intended and is not a fire hazard. By using a camera we are able to see the interior of the flue liner were there are many hidden hazards! We feel that it is more important to guarantee the homeowner a functioning fireplace that is free of any unknown hazards, rather than assume that everything is s... read more
see above
Business response:
"Company Response: I appreciate that the Member wanted an estimate for free. When our company goes out to assess a chimney and it's repair needs, we do not just do a visual inspection, give our opinion and an estimate and walk away. We do extensive work to look at not just the exterior of the chimney, but the internal workings of the chimney as well. We want to make sure that the chimney is operating as it was intended. If there are cracked tiles we address that issue as well. We also look at the firebox and smoke chamber ar... read more
I wouldn't recommend using them. They seemed more concerned with charging me fees than doing honest busioness.
Business response:
"I appreciate that the Member wanted an estimate for free. When our company goes out to assess a chimney and it's repair needs, we do not just do a visual inspection, give our opinion and an estimate and walk away. We do extensive work to look at not just the exterior of the chimney, but the internal workings of the chimney as well. We want to make sure that the chimney is operating as it was intended. If there are cracked tiles we address that issue as well. We also look at the firebox and smoke chamber area to make sure th... read more
The estimator came out, looked it over, and said we'd get an estimate in the mail in several days. No estimate came. Upon calling them they told me, "Your chimney is too tall, we are not going to give you a bid on the project." However, they did bill me. I wrote back saying that I wasn't going to pay because I never received an estimate. They billed me again. I paid it, figuring I didn't want the hassle with a potential lien against the property. This was a rip-off.
Business response:
"WE ARE SORRY HE HAD SUCH A BAD EXPERIENCE WITH OUR COMPANY. I HAVE CHECKED OUR RECORDS AND WE DID GO OUT ON JUNE 13,2001 TO DO A REPAIR ESTIMATE. HE PAID THIS BILL ON AUGUST 31, 2001. I HAVE NO RECORD OF ANY STATEMENTS BEING SENT OR OF ANY COMPLAINTS FROM THIS CUSTOMER. HOWEVER, AN ERROR WAS MADE ON OUR PART, WE ARE NOT IN THE HABIT OF CHARGING FOR REPAIR BIDS WE CAN NOT DO. SOMEHOW ACCOUNTING WAS NOT MADE AWARE OF THIS SITUATION AND NO REFUND WAS GIVEN. I WILL BE SENDING A CHECK TO HIM WITH OUR APOLOGIES FOR $69.00 TODAY. ... read more
I called on 11/7/05 to schedule appointment to repair a chimilator. Appointment was set for 11/30/05 because Pixley was very busy. They confirmed the appointment for the 30th on 11/29/05. On 11/30, Pixley cancelled apt for that day. The appointment was then set for 12/30. I then received a message that the appointment was set for 12/23. I called on 11/22 to determine if the appointment was the 23d or the 30th. I was told they could not do the service either day because it was too late in the season and it could be unsafe. I ... read more
THE PEOPLE I DEALT WITH AT JACK PIXLEYS WERE ALL VERY FRIENDLY AND COURTEOUS, BUT I THINK MY JOB WAS LOST IN THE SHUFFLE.
Frequently asked questions about Jack Pixley Sweeps
How is Jack Pixley Sweeps rated?
Jack Pixley Sweeps has a 4.9 star rating with 1,517 reviews.
When is Jack Pixley Sweeps open?
Jack Pixley Sweeps is closed now. It will open at 7:30 a.m.