This profile has been claimed by the business owner or representative.
Jandy JXi400N JXi Heater 400 Natural
About this business
having to replace a heater after 3 years is unacceptable. I will never purchase another Jandy product.
Business response:
We are sorry your heater had to be replaced outside of the warranty period, Jeff. If you'd like to share more information with us, please call our team at (800) 822-7933 so we can better understand your situation. All the best, Your Jandy Team
Its not user friendly unless you have the wifi board
Business response:
We're sorry to hear that you are having trouble with using your heater, Whitney. We hope your heater is performing okay. If you have questions and want help, please call our technical support team at (800) 822-7933. Thank you, Your Jandy Team
Heater broke upon first use. Made a loud rumbling sound and began shooting out copper wires. Awaiting warranty reps to fix/replace
Business response:
We are very sorry your heater broke so quickly after installation, Justin. Hopefully, you're getting the appropriate help from one of our warranty professionals and they will fix the problem right away. If there is anything we can do to help, please let us know. All the best, Your Jandy Team
Our heater broke after 3 years, very disappointed as our previous Jandy heater lasted 13 years. Unfortunately, the warranty is only good for 2 years.
Business response:
We are sorry to hear your heater broke after the warranty period, Rana. We recommend contacting a local pool professional to diagnose and repair the issue. You can find a local pool pro using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Jandy Team
Customer services was focused on how to avoid warranty. I replaced a pentair 400K for this jandy. the plumbing was connected by a licence gas company and the the two wires were connected by my brother and i, both of us are qualified for that simple change including my brother which is an electrician but i didnt notice the "I catch you" questions at the beginning of the talk with customer services and i told them that i simple connect ed the wires because the old and new heather were very similar. after 5 month and 5 or 6 u... read more
Business response:
We are sorry you've had a difficult experience, Manuel. If you run into any further issues, please email us at customerfeedback@fluidra.com so we can assist. Thank you, Your Jandy Team
Purchased from local pool supply. Service tech came out to install. Call tech back within the hour of installation that and came back following day to check and realized blower motor was bad. Was then told that would have to go through the manufacturer. After weeks of unanswered calls and emails I was able to finally get someone to come out and confirm that it was bad out of the box. However instead of replacing the unit that never worked out of the box I was told that they would just replace the bad motor. Less than a hour ... read more
Business response:
We are so sorry you've had such a frustrating experience, Corbett. Your trust and satisfaction are our top priority. Please respond to this email and provide us with your address, date of purchase, and phone number so we can have a member of our team call you to sort this out. Thank you, Your Jandy Team
We installed our new pool a year ago and Jandy’s equipment broke down within months of the install. Warranty? What warranty! We contacted Jandy to notify them that their heater broke and their AquaPure system. For those of you that do not know what their AquaPure system is, well it produces chlorine to treat the water in your pool. So when both broke in less than a year we contacted Jandy for repair under their “so called” warranty, and their response was we can’t cover all of the replacement for the heater because the ... read more
Business response:
Hi Amy, We are sorry you are so disappointed in the experience you had with your warranty. We looked into your account and it looks like the heat exchanger was leaking due to water chemistry and there may not have been a check valve between the salt cell and the heater. Our warranty covers manufacturer defects, but does not cover parts due to "corrosion, erosion, scaling, calcification or other conditions caused by water hardness, chemical imbalance, or lack of product maintenance". Our customers are very important to u... read more
Work 1 year only and replace
Business response:
Hi Nagy, We're sorry you experienced issues with your Jandy JXi400N JXi Heater 400 Natural. Product quality and customer satisfaction are top priorities to us. If there is anything we can help with, please reach out to us at (800) 822-7933 so we can assist. We appreciate you as a customer and want to ensure that you are satisfied with your Jandy heater. All the best, Your Jandy Team
The heater would not ignite at low pool pump speeds of 1000 RPM, 1250 rpm, 2,500 rpm or 3,000 rpm. It would only work at the highest speed of 3450 rpm, using up a lot of electric energy and after a while it would give me an error code even at 3450 rpm. I had to have it replaced and I hope that it will not give me the same problems this summer as last summer.
Business response:
Hi Rene, We apologize that you experienced issues with your Jandy JXi400N JXi Heater 400 Natural last summer. Product quality and customer satisfaction are top priorities to us. We stand behind our products with a warranty and are always happy to help. If you continue to experience any issues or have any questions, please let us know at (800) 822-7933. All the best, Your Jandy Team
Frequently asked questions about Jandy JXi400N JXi Heater 400 Natural
How is Jandy JXi400N JXi Heater 400 Natural rated?
Jandy JXi400N JXi Heater 400 Natural has a 3.9 star rating with 156 reviews.
When is Jandy JXi400N JXi Heater 400 Natural open?
Jandy JXi400N JXi Heater 400 Natural is open now. It will close at 6:00 p.m.