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Jandy JXi400N JXi Heater 400 Natural
About this business
Strongly encourage you to look elsewhere. We bought a JXi400N. It lasted 24 months. A far cry from the 7-10 years Jandy promotes. Worse, when we spoke with Jandy rep they said (1) we 100% stand behind our product and (2) sorry, you're out of warranty, so tough luck. They both can't be true. But, rep encouraged us to buy another Jandy heater. Uh...no way. We have replaced, but not with a Jandy. that was several thousand $ wasted.
Business response:
Hi Chuck, We're sorry you're experiencing issues with your Jandy JXi400N JXi Heater 400 Natural. Product quality and customer satisfaction are top priorities to us. Please email us your phone number and state to customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Jandy Team
If I could give no stars I would. Installed by professional used twice and it burnt out. Literally. When removed cover to see what problem was there was a brown burn mark on cover. Called manufacturer, they immediately knew what was wrong, said would send out power distribution board replacement, and they also suggested replacing the transformer at this time to prevent it from happening again. Really???? They know this is an issue, something not manufactured correctly but let’s sell to people anyway and see what happens. Ter... read more
Business response:
Hi Gborgi@hotmail.com, We're sorry you're experiencing issues with your Jandy JXi400N JXi Heater 400 Natural. Please let us know if there's anything we can do to improve your experience by replying to this email. Thank you for your patience. Regards, Your Jandy Team
Jesse Perez Houston,TX The service man said this was the top of line and in the last five years of installing these units, he's had to service a couple of the units for minor repairs. It's April 2020 and just replaced my old pool heater with a new Jandy JXI400N I'm hoping to get at least 12/15 yrs. of service with this unit as I did with my old one. We'll see how the Jandy warranty holds out and if the company will stand behind it's product if I should have any problems within the warranty period.I'll rewrite another review... read more
Business response:
Thanks for choosing the Jandy JXi400N JXi Heater 400 Natural, Jesse! Product quality and customer satisfaction are top priorities to us; please let us know if there's anything we can do to improve your experience by replying to this email. All the best, Your Jandy Team
Heater may be good. But not compatible with other brand equipment. When we purchased it sales rep said it would be compatible and would be able to be controlled with existing equipment. NOT true!!! Now we have to upgrade entire system in order to function with inside remote control. Customer NOT happy!!!!
Business response:
Hi Malik, We're apologize for our delayed reply! Customer satisfaction is of the utmost importance to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Jandy Team
Nothing but problems with this heater. I regret purchasing a Jandy heater. Has been serviced 3 times in a year and is a lemon. Will not recommend.
Business response:
Hi Alen, We apologize for our delayed reply about the issues you've experienced with your Jandy JXi400N JXi Heater 400 Natural. Product quality and customer satisfaction are top priorities to us at Zodiac. We'd like to help. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Jandy Team
Half the size of previous and much more efficient.
Frequently asked questions about Jandy JXi400N JXi Heater 400 Natural
How is Jandy JXi400N JXi Heater 400 Natural rated?
Jandy JXi400N JXi Heater 400 Natural has a 3.9 star rating with 160 reviews.
When is Jandy JXi400N JXi Heater 400 Natural open?
Jandy JXi400N JXi Heater 400 Natural is open now. It will close at 6:00 p.m.