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Jandy JXi400N JXi Heater 400 Natural
About this business
Work 1 year only and replace
Business response:
Hi Nagy, We're sorry you experienced issues with your Jandy JXi400N JXi Heater 400 Natural. Product quality and customer satisfaction are top priorities to us. If there is anything we can help with, please reach out to us at (800) 822-7933 so we can assist. We appreciate you as a customer and want to ensure that you are satisfied with your Jandy heater. All the best, Your Jandy Team
The heater would not ignite at low pool pump speeds of 1000 RPM, 1250 rpm, 2,500 rpm or 3,000 rpm. It would only work at the highest speed of 3450 rpm, using up a lot of electric energy and after a while it would give me an error code even at 3450 rpm. I had to have it replaced and I hope that it will not give me the same problems this summer as last summer.
Business response:
Hi Rene, We apologize that you experienced issues with your Jandy JXi400N JXi Heater 400 Natural last summer. Product quality and customer satisfaction are top priorities to us. We stand behind our products with a warranty and are always happy to help. If you continue to experience any issues or have any questions, please let us know at (800) 822-7933. All the best, Your Jandy Team
Good product
Business response:
Thanks for sharing your story, Janice! Wishing you the perfect swim. Your Jandy Team
no problems
Business response:
Thanks for sharing your story, Janice! Wishing you the perfect swim. Your Jandy Team
When the heater works is great. When there's something wrong with it, getting service is a nightmare. I waited on the phone for a Jandy technician. Each time they come back line to tell me how much longer the wait is it keeps getting longer. It went from 6 minutes to 48 minutes. I waited almost an hour on the phone and was still told that I had another 48 minutes to wait. I asked them to call me back but somehow even though the phone was in my hand, it went right to voicemail and I never heard from them. This is the second t... read more
Business response:
We are sorry that you were unable to reach us, Jeffrey, and that you’ve had issues with your heater. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait as we serve customers across the country. Please note that our peak call periods are typically between 11 AM and 1 PM Pacific Standard Time. If possible, you may want to contact us outside of that time frame for less wait time. We answer all calls and issues as promptly ... read more
Lasted 3 years at my home in Florida. Cracked heat exchanger. How does that happen??
Business response:
Hi Gary, We're sorry you're experiencing issues with your Jandy JXi400N Heater. Product quality and customer satisfaction are top priorities to us. Please email us with your phone number and heater's serial number and purchase date to customerfeedback@fluidra.com so we can see how we can help. Thank you for your patience. Regards, Your Jandy Team
I’ve been through 3 units in 6 years, works great when they work. They absolutely suck, I’ve be one an expert repairman on these units. I have replaced at least 10 igniters and can do it less that 3 minutes. High temp sensors, at least 6 replacements. The major problem is the combustion chamber, they leak after about 2 yrs (salt pool). The unit is not meant for long term use.
Business response:
We are sorry you are experiencing repeat issues with your heater. Please call our technical support team so we can help you. We can be reached at (800) 822-7933. Thank you, Your Jandy Team
Strongly encourage you to look elsewhere. We bought a JXi400N. It lasted 24 months. A far cry from the 7-10 years Jandy promotes. Worse, when we spoke with Jandy rep they said (1) we 100% stand behind our product and (2) sorry, you're out of warranty, so tough luck. They both can't be true. But, rep encouraged us to buy another Jandy heater. Uh...no way. We have replaced, but not with a Jandy. that was several thousand $ wasted.
Business response:
Hi Chuck, We're sorry you're experiencing issues with your Jandy JXi400N JXi Heater 400 Natural. Product quality and customer satisfaction are top priorities to us. Please email us your phone number and state to customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Jandy Team
If I could give no stars I would. Installed by professional used twice and it burnt out. Literally. When removed cover to see what problem was there was a brown burn mark on cover. Called manufacturer, they immediately knew what was wrong, said would send out power distribution board replacement, and they also suggested replacing the transformer at this time to prevent it from happening again. Really???? They know this is an issue, something not manufactured correctly but let’s sell to people anyway and see what happens. Ter... read more
Business response:
Hi Gborgi@hotmail.com, We're sorry you're experiencing issues with your Jandy JXi400N JXi Heater 400 Natural. Please let us know if there's anything we can do to improve your experience by replying to this email. Thank you for your patience. Regards, Your Jandy Team
Frequently asked questions about Jandy JXi400N JXi Heater 400 Natural
How is Jandy JXi400N JXi Heater 400 Natural rated?
Jandy JXi400N JXi Heater 400 Natural has a 4.2 star rating with 150 reviews.
When is Jandy JXi400N JXi Heater 400 Natural open?
Jandy JXi400N JXi Heater 400 Natural is closed now. It will open at 9:00 a.m.