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Jandy JXi400N JXi Heater 400 Natural
About this business
Purchased from local pool supply. Service tech came out to install. Call tech back within the hour of installation that and came back following day to check and realized blower motor was bad. Was then told that would have to go through the manufacturer. After weeks of unanswered calls and emails I was able to finally get someone to come out and confirm that it was bad out of the box. However instead of replacing the unit that never worked out of the box I was told that they would just replace the bad motor. Less than a hour ... read more
Business response:
We are so sorry you've had such a frustrating experience, Corbett. Your trust and satisfaction are our top priority. Please respond to this email and provide us with your address, date of purchase, and phone number so we can have a member of our team call you to sort this out. Thank you, Your Jandy Team
We installed our new pool a year ago and Jandy’s equipment broke down within months of the install. Warranty? What warranty! We contacted Jandy to notify them that their heater broke and their AquaPure system. For those of you that do not know what their AquaPure system is, well it produces chlorine to treat the water in your pool. So when both broke in less than a year we contacted Jandy for repair under their “so called” warranty, and their response was we can’t cover all of the replacement for the heater because the ... read more
Business response:
Hi Amy, We are sorry you are so disappointed in the experience you had with your warranty. We looked into your account and it looks like the heat exchanger was leaking due to water chemistry and there may not have been a check valve between the salt cell and the heater. Our warranty covers manufacturer defects, but does not cover parts due to "corrosion, erosion, scaling, calcification or other conditions caused by water hardness, chemical imbalance, or lack of product maintenance". Our customers are very important to u... read more
Work 1 year only and replace
Business response:
Hi Nagy, We're sorry you experienced issues with your Jandy JXi400N JXi Heater 400 Natural. Product quality and customer satisfaction are top priorities to us. If there is anything we can help with, please reach out to us at (800) 822-7933 so we can assist. We appreciate you as a customer and want to ensure that you are satisfied with your Jandy heater. All the best, Your Jandy Team
The heater would not ignite at low pool pump speeds of 1000 RPM, 1250 rpm, 2,500 rpm or 3,000 rpm. It would only work at the highest speed of 3450 rpm, using up a lot of electric energy and after a while it would give me an error code even at 3450 rpm. I had to have it replaced and I hope that it will not give me the same problems this summer as last summer.
Business response:
Hi Rene, We apologize that you experienced issues with your Jandy JXi400N JXi Heater 400 Natural last summer. Product quality and customer satisfaction are top priorities to us. We stand behind our products with a warranty and are always happy to help. If you continue to experience any issues or have any questions, please let us know at (800) 822-7933. All the best, Your Jandy Team
Good product
Business response:
Thanks for sharing your story, Janice! Wishing you the perfect swim. Your Jandy Team
no problems
Business response:
Thanks for sharing your story, Janice! Wishing you the perfect swim. Your Jandy Team
When the heater works is great. When there's something wrong with it, getting service is a nightmare. I waited on the phone for a Jandy technician. Each time they come back line to tell me how much longer the wait is it keeps getting longer. It went from 6 minutes to 48 minutes. I waited almost an hour on the phone and was still told that I had another 48 minutes to wait. I asked them to call me back but somehow even though the phone was in my hand, it went right to voicemail and I never heard from them. This is the second t... read more
Business response:
We are sorry that you were unable to reach us, Jeffrey, and that you’ve had issues with your heater. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait as we serve customers across the country. Please note that our peak call periods are typically between 11 AM and 1 PM Pacific Standard Time. If possible, you may want to contact us outside of that time frame for less wait time. We answer all calls and issues as promptly ... read more
Lasted 3 years at my home in Florida. Cracked heat exchanger. How does that happen??
Business response:
Hi Gary, We're sorry you're experiencing issues with your Jandy JXi400N Heater. Product quality and customer satisfaction are top priorities to us. Please email us with your phone number and heater's serial number and purchase date to customerfeedback@fluidra.com so we can see how we can help. Thank you for your patience. Regards, Your Jandy Team
I’ve been through 3 units in 6 years, works great when they work. They absolutely suck, I’ve be one an expert repairman on these units. I have replaced at least 10 igniters and can do it less that 3 minutes. High temp sensors, at least 6 replacements. The major problem is the combustion chamber, they leak after about 2 yrs (salt pool). The unit is not meant for long term use.
Business response:
We are sorry you are experiencing repeat issues with your heater. Please call our technical support team so we can help you. We can be reached at (800) 822-7933. Thank you, Your Jandy Team
Frequently asked questions about Jandy JXi400N JXi Heater 400 Natural
How is Jandy JXi400N JXi Heater 400 Natural rated?
Jandy JXi400N JXi Heater 400 Natural has a 3.9 star rating with 160 reviews.
When is Jandy JXi400N JXi Heater 400 Natural open?
Jandy JXi400N JXi Heater 400 Natural is open now. It will close at 6:00 p.m.