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The chlorinator cell stop working after 2.5 years. Fortunately was still under warranty and it was replaced. But sad to hear that this equipment doesn’t last more than 2-3 years. This is expensive equipment and should last longer than that or have a larger warranty time. I like the brand and the performance but not something that last so short
Business response:
Your thoughts are important to us, Alejandro. We hope you will also discuss the issue with the pool builder who installed the equipment for tips and advice on cell cleaning and troubleshooting to help ensure your chlorinator cell is maintained properly. If you'd like to reach out to our product support team for more information, you may call (800) 822-7933 – 8 am-5 pm your local time. Please note that we do experience high call volumes during the peak of the summer season, so if hold times are longer than usual, we also of... read more
No problems so far. Have had my pool about a month.
Business response:
We are pleased to hear your chlorinator is working well so far, Joan. Enjoy your pool! From your Jandy Team
Great customer service when I contacted Jandy about my questions on whether my new salt cell was performing properly. All issues were resolved promptly!
Business response:
We are so happy to hear that your questions were answered promptly. Hearing that our team delivered great customer service means a lot to us. Thank you from your Jandy Team
Unit has my pool water looking like it was just filled. We were constantly adding chlorine and other chemicals to remove the algae but this unit in a matter of three days took care of the problem.
Business response:
Thank you for your review, Salvadore -- that's great news! Clean, clear pool water is very important to us because we know it's important to you. From your Jandy Team
All seems great.
Business response:
Glad everything seems great with your TruClear Salt Chlorinator. From your Jandy Team
Very simple system to maintain, works great
Business response:
Thank you for sharing your experience with TruClear. We're happy to hear it's simple to maintain and works great for you. From your Jandy Team
Good so far
We replaced our pool’s chlorination system a few weeks ago and what a difference it has made! We are extremely pleased with our new Jandy pool equipment!
Business response:
We are delighted to hear about the difference TruClear has made for your pool. Thank you for choosing Jandy!
Jandy TruClear 11K is maybe the best salt system on the market. Easy of use, simple controls, lots of bang for the bucks.
Business response:
Thanks for calling TruClear the best salt system! We appreciate your taking the time to share your story, Greg. Enjoy your pool time! Your Jandy Team
Jandy TruClear11K Truclear Salt Chlorinator Kit has a 4.4 star rating with 120 reviews.
Jandy TruClear11K Truclear Salt Chlorinator Kit is closed now. It will open at 9:00 a.m.