This profile has been claimed by the business owner or representative.
Jandy TruClear11K Truclear Salt Chlorinator Kit
About this business
No issues. Works fine
Business response:
Your positive experience means a lot and "no issues" is what we like to hear! We're glad TruClear is working fine for you. Thank you for sharing, David! From your Jandy Team
While the small design of the salt cell is aesthetically pleasing, it get clogged and dirty fast cause the cell to not produce salt enough for my application. My pool is not covered and grass clippings and dirt get inside regularly. My filter is in good shape but small grass clippings or dog hair get trapped in the salt cell causing the system not produce chlorine even while there is plenty of water flow. It’s gonna be a hassle having to clean it out often to keep my chlorine output steady.
Business response:
We're sorry to hear about your concerns, Leo, but we appreciate you sharing your experience. For assistance, please contact our product support team at (800) 822-7933 – 8 am-5 pm your local time. If hold times are longer than usual, we offer a callback option. (Please be sure to follow all prompts to successfully schedule your callback.) You can also email productsupport@fluidra.com. To help us assist you faster, please be sure to include the information listed below. • Your address and phone number • Model # and Serial # of... read more
Easy to adjust the chlorination lever. Much better design for cleaning than other manufacturers
Business response:
Thank you, Robert! We're glad the TruClear Chlorinator is working well for you. Your feedback means a lot to us. From your Jandy Team
The chlorinator cell stop working after 2.5 years. Fortunately was still under warranty and it was replaced. But sad to hear that this equipment doesn’t last more than 2-3 years. This is expensive equipment and should last longer than that or have a larger warranty time. I like the brand and the performance but not something that last so short
Business response:
Your thoughts are important to us, Alejandro. We hope you will also discuss the issue with the pool builder who installed the equipment for tips and advice on cell cleaning and troubleshooting to help ensure your chlorinator cell is maintained properly. If you'd like to reach out to our product support team for more information, you may call (800) 822-7933 – 8 am-5 pm your local time. Please note that we do experience high call volumes during the peak of the summer season, so if hold times are longer than usual, we also of... read more
No problems so far. Have had my pool about a month.
Business response:
We are pleased to hear your chlorinator is working well so far, Joan. Enjoy your pool! From your Jandy Team
Great customer service when I contacted Jandy about my questions on whether my new salt cell was performing properly. All issues were resolved promptly!
Business response:
We are so happy to hear that your questions were answered promptly. Hearing that our team delivered great customer service means a lot to us. Thank you from your Jandy Team
Unit has my pool water looking like it was just filled. We were constantly adding chlorine and other chemicals to remove the algae but this unit in a matter of three days took care of the problem.
Business response:
Thank you for your review, Salvadore -- that's great news! Clean, clear pool water is very important to us because we know it's important to you. From your Jandy Team
All seems great.
Business response:
Glad everything seems great with your TruClear Salt Chlorinator. From your Jandy Team
Very simple system to maintain, works great
Business response:
Thank you for sharing your experience with TruClear. We're happy to hear it's simple to maintain and works great for you. From your Jandy Team
Frequently asked questions about Jandy TruClear11K Truclear Salt Chlorinator Kit
How is Jandy TruClear11K Truclear Salt Chlorinator Kit rated?
Jandy TruClear11K Truclear Salt Chlorinator Kit has a 4.4 star rating with 104 reviews.
When is Jandy TruClear11K Truclear Salt Chlorinator Kit open?
Jandy TruClear11K Truclear Salt Chlorinator Kit is open now. It will close at 6:00 p.m.