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Jerry Roam of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Jerry provided excellent information about my options. Some I wasn’t even aware of that were beneficial to me. He went over the details of each option in clear easily understood language. Paperwork was handled efficiently and effectively. A very positive experience. My life insurance has always been Mutual, now my refinance mortgage is…great company to work with…and an exemplary loan officer.
Business response:
Hi Susan, I'm really pleased to hear that you found our discussion helpful and you're satisfied with the service received. It was my pleasure to help you understand your options and assist with the paperwork. It's great to hear that you found Mutual of Omaha Mortgage to be a good fit for your needs, just like our life insurance. Your positive feedback means a lot to me. Don't hesitate to get in touch if you have any more questions in the future.
Verified by Mutual of Omaha Mortgage
Jerry kept a clear line of communication open. We close in very quickly, within 60 days.
Business response:
I'm thrilled to hear about your positive experience, Elizabeth. Ensuring a clear line of communication is one of my top priorities, and I'm glad to know that we were able to close so swiftly within 60 days. Your feedback is greatly appreciated and I look forward to assisting you in the future at Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
You worked hard to make this work when other companies said they couldn't help us. Communication was great
Business response:
I'm thrilled to hear of your positive experience, Raymond! It was my pleasure to assist you and prove that at Mutual of Omaha Mortgage, we're always ready to go the extra mile for our customers. Your feedback about the communication is particularly appreciated as we strive to keep our customers informed every step of the way. Thank you for the 5-star rating. If you have any other questions or need further assistance in the future, don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
I had a great experience with my recent Mortgage loan application! Working with Jerry Roam was such a great experience and an educational opportunity… He communicated with respect and total honesty through the process and requirements- He epitomized the importance of Outstanding Customer Service and Support- always available to answer questions and concerns! I’m very grateful and impressed with his professionalism, knowledge, and commitment to helping people and customers- Outstanding Job, Jerry Roam!!!
Business response:
Hi Roberto, thank you for taking the time to share your positive experience with me and Mutual of Omaha Mortgage. It's always rewarding to hear such great feedback. It was my pleasure assisting you with your Mortgage loan application. I'm thrilled to hear that you found the process to be both educational and respectful. I aim to provide the highest level of customer service and I'm glad this was reflected in your experience. Thank you once again for your kind words and for giving me the opportunity to serve you. Looking forw... read more
Verified by Mutual of Omaha Mortgage
My experience
Business response:
Thank you, Stephanie, for your generous 5-star rating. I'm thrilled you had a great experience with Mutual of Omaha Mortgage. I strive to provide the best service to every client, and I'm delighted that I could meet your expectations. I appreciate your feedback and look forward to working with you again.
Verified by Mutual of Omaha Mortgage
The way he explained everything to us and was patient with us. While we got everything together.
Business response:
I'm truly delighted to hear your positive feedback, Jacqueline. It was my pleasure to assist you and provide the necessary patience and explanations during the process. It's essential to Mutual of Omaha Mortgage that our clients feel well-informed and comfortable. Your 5-star rating means a lot to me. Please don't hesitate to reach out if you need anything else in the future. - Jerry Roam
Verified by Mutual of Omaha Mortgage
Jerry was always available to answer questions and give any help and information needed. The only downside was the method used to pay off existing balances by sending us checks to address and send by US mail and not have the ability to send payments electronically. Such an ancient method!!
Verified by Mutual of Omaha Mortgage
Jerry always answered all my questions right away. Explained everything every step of the way, felt like we were the only clients he had!
Verified by Mutual of Omaha Mortgage
He always responded immediately. Was great through whole process. Wonderful.
Business response:
I'm truly grateful for your kind review, Diane. Ensuring a smooth and efficient process is always my priority, and I'm thrilled you had a great experience with Mutual of Omaha Mortgage. Your satisfaction is important to me, and I was more than happy to assist you immediately whenever you needed. It was a pleasure working with you. Thank you once again for the perfect rating.
Frequently asked questions about Jerry Roam of Mutual of Omaha Mortgage
How is Jerry Roam of Mutual of Omaha Mortgage rated?
Jerry Roam of Mutual of Omaha Mortgage has a 4.9 star rating with 74 reviews.
When is Jerry Roam of Mutual of Omaha Mortgage open?
Jerry Roam of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.