This profile has been claimed by the business owner or representative.
Jerry Roam of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Being disabled and wheelchair bound, I was able to do all that was necessary from my phone. Any questions or problems Joe and Jerry made the process easier.
Business response:
I'm sincerely moved by your kind words, Dennis. Knowing that we could make the process easier for you, especially considering your circumstances, is truly rewarding. Here at Mutual of Omaha Mortgage, we always strive to deliver a seamless experience to our valued customers like you. It was a pleasure assisting you and we look forward to serving you in the future. Thank you for taking the time to rate us 5 stars, your feedback means a lot. Best, Jerry Roam.
Verified by Mutual of Omaha Mortgage
Great communication.
Business response:
I'm truly pleased to know you appreciated the communication during our process, Sara. Your positive feedback means a great deal to me. It's always my goal to provide great service to every client at Mutual of Omaha Mortgage. I'm glad to know that you had such a positive experience. Thank you for the fantastic 5-star rating!
Verified by Mutual of Omaha Mortgage
The mortgage process was fast and easy. Any questions I had were immediately answered.
Business response:
I'm thrilled to hear that you found the mortgage process to be fast and easy, Maria. It was my goal to make the experience as seamless and straightforward as possible for you. I'm always here to answer any questions you may have - no matter what the topic might be. Thank you for the 5-star rating, your feedback means the world to me and Mutual of Omaha Mortgage. Don't hesitate to reach out in the future should you need anything else.
Verified by Mutual of Omaha Mortgage
Jerry was great to work with !
Business response:
I'm truly grateful for your kind words, Terrence. It's always a pleasure to help someone navigate their mortgage journey, and your positive feedback means the world to me. I strive to deliver the best service at Mutual of Omaha Mortgage, and your 5-star rating tells me that I'm on the right track. Looking forward to serving you again in the future! Best regards, Jerry Roam.
Verified by Mutual of Omaha Mortgage
Jerry made a stressful experience a breeze to go through.
Business response:
I'm genuinely pleased to hear that your experience with us at Mutual of Omaha Mortgage was less stressful, Jordan. It's part of my job to ensure the process is as smooth as possible for all clients. Thank you for the 5-star rating, it truly means a lot to me! If you have any future needs or questions, don't hesitate to reach out. Best wishes! - Jerry Roam
Verified by Mutual of Omaha Mortgage
I just want to say thank you! Jerry made the process of refinance a breeze from start to finish . His exceptional knowledge shined through out the process and his friendly demeanor put my mind at ease. He is very personable and easy to talk to. I will recommend him to anyone who is looking for honest and trustworthy loan officer to be a guide through this crazy mortgage process. Thank you!
Business response:
Thank you for your feedback Maria. Your are most welcome! It was a pleasure to be of service and I enjoyed working with you, as well. Although a crazy process, it was fun throughout . Wish you and yours well!
Verified by Mutual of Omaha Mortgage
Jerry was very easy to work with. He was always there to answer any questions we had. I will recommend him to anyone considering refi.
Business response:
It was great working with you as well Stefanie! Thank you for your patience and vote of confidence. Wish you and your family the best.
Verified by Mutual of Omaha Mortgage
Jerry was very responsive and always helped me understand all parts of the loan application. I felt like I was his only client and while I know that wasn't true, he made me feel I was his priority.
Business response:
It was a pleasure to be of service Tricia! Look forward to reconnecting to hear how all the plans we laid out are going.
Verified by Mutual of Omaha Mortgage
Jerry lost information for my loan on more than one occasion and that is concerning - I don't know what he did with it but I know it was sent. I don't know where it was placed but that is private information and should have been treated as if it was his own.
Business response:
Thank you for sharing your feedback, Robert. We take customer privacy and service very seriously at Mutual of Omaha Mortgage. We apologize for any miscommunication or mishandling of your information. Your experience with Jerry Roam has been noted and we will investigate the matter thoroughly to ensure this doesn't happen again. We appreciate your patience and understanding while we work to rectify this situation.
Frequently asked questions about Jerry Roam of Mutual of Omaha Mortgage
How is Jerry Roam of Mutual of Omaha Mortgage rated?
Jerry Roam of Mutual of Omaha Mortgage has a 4.9 star rating with 74 reviews.
When is Jerry Roam of Mutual of Omaha Mortgage open?
Jerry Roam of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.