Jhanae Laplante - USA Mortgage - NMLS 1712669

5.0

Mortgage Lenders
Auburn, ME

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

250 Center St., Suite 205, Auburn, ME, 04210, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

5.0135 reviews

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Zachary S.

2 years ago

Very prompt response times

Business response:

Thank you so much for your sincere words on your home loan experience with me at USA Mortgage. I love hearing that my customers are happy. It is the best compliment I can receive. I look forward to being your Mortgage Loan Originator for many years to come!

Jaymee B.

2 years ago

Jhanae and her team provided Excellent communication, made it a speedy, painless process, answered my many questions and most importantly made it happen

Business response:

Helping great customers like you is why I'm in this business. I'm thankful to receive such a great review from you and loved to hear how you enjoyed working with me on your mortgage. I look forward to working with you again in the future.

Sharon W.

2 years ago

Jhanae was there every step of the way. This is my first time going through the home process. So very thankful for all the help and support from jhanae or I would have been lost.

Business response:

Thank you so much for your kind words, Sharon. I'm glad to hear that you felt supported throughout your home buying process. It was my pleasure to assist you, especially knowing it was your first home. Your satisfaction is top priority, and I'm thrilled to know I was able to make the process easier for you. Please do not hesitate to reach out if you need anything in the future!

Laurie L P.

2 years ago

Jhanae, she was very knowledgeable and you could see how dedicated she was on making the experience as seamless as possible. Whatever problem there was finding a solution that would benefit the customer to the best of her ability.

Business response:

Thank you so much for your kind words, Laurie. I strive to ensure customers like you receive the best and most seamless service possible. Your satisfaction is my top priority, and I'm glad I was able to find solutions that benefitted you. I appreciate your feedback and look forward to helping you in the future.

Kevin M M.

2 years ago

Jhanae was very helpful and did a great job explaining why I needed more documentation than I thought I would need. It did all make sense and all worked out well.

Business response:

I'm delighted to hear that you found our process helpful and clear, Kevin. At USA, we strive to keep our clients informed about each step, and it's great to know that your experience reflects this. Thank you for your understanding about the document requirements and for taking the time to leave such a positive review. It was a pleasure working with you.

Matthew P.

2 years ago

Easy process, friendly service from start to finish.

Business response:

I sincerely appreciate your kind words. It brings me joy to know that you found our process easy and the service friendly. Ensuring a smooth journey for our clients is always our main goal at USA. Feel free to reach out for any future needs.

Keegan M.

2 years ago

Quick communication with detail explaining each step

Business response:

Thank you for your kind words, Keegan. I'm pleased to hear my communication style was advantageous during our process. I strive to ensure each step is clearly explained and understood. Your feedback is truly appreciated and will guide my continued efforts to provide excellent service. I hope to assist you with any future needs at USA Mortgage!

Sharon L. C.

2 years ago

Communication

Business response:

I appreciate your feedback, Sharon. I'm pleased to hear that you found our communication satisfactory. At USA Mortgage, we strive for clear and efficient communication with all our clients. Your rating of 4.16 stars motivates us to keep improving. Please don't hesitate to get in touch if there's anything more we can assist you with in the future. Thank you for your review.

Tina S.

2 years ago

Jhanae was amazing an very helpful. I would highly recommend her. I'm honestly going to miss chatting with her

Business response:

I am truly touched by your kind words, Tina. I'm thrilled to hear that you had a positive experience with me. It was a pleasure working with you and assisting you throughout the process. While our chats may be less frequent, please know that I'm always here should you need anything in the future. Thank you for your glowing review and recommendation. It means the world to me! 💛