Journey Homes

Patricia 

on BBB

7 years ago

Journey Homes exceeded my expectations. I am a Realtor who was working with a nice out of town Buyer. They had several questions along the way and each time they were answered swiftly and completely. In particular, Bob G**** and Jorge E******* went out of their way to provide excellent service in a timely fashion. 

Kevin H. 

on BBB

7 years ago

An honest company throughout the home buying process. Anything that they verbally said they would do they did in fact do. Pleased overall. 

Mark Alexander, Realtor 

on BBB

8 years ago

At the end of July 2017, I closed a Journey Home and my buyers and I had a fantastic experience dealing with their sales manager Bob G**** who met us at the sales office and showed us several of their floor plans. Bob was very friendly, personable and was always available day or night to answer any questions or concerns. Overall the team at Journey Homes was wonderful to work with and I look forward to working with them again. 

Adam E. 

on BBB

8 years ago

As a disabled veteran, I was having problems with the stairs at my last house and needed to find a ranch style home to meet my needs. I was given the number of the sales manger from a friend (who is also a builder), Bob, and was told he would take care of me. So I reached out to him and explained my situation. With that being said, I couldn't be happier with the way I was treated by Bob and the entire Journey team. I was treated with the upmost respect thought the process, and I am now living in a beautiful ranch style home ... read more

Nicole P 

on BBB

a year ago

Horrible customer service at the metro district office! I have called so many times and emailed for permission to have a patio poured and fence installed and get absolutely no response! We have scheduled contractors to come and do these things to our home but cant go forward until we get an answer!! Im so frustrated! They expect you to get permission yet they dont respond to you! So sad!!! 

JILL D 

on BBB

a year ago

YES THIS IS A COMPLAINT COPIED DIRECTLY FROM ANOTHER PERSON. TO MY SUPRISE I HAVE THE SAME EXACT ISSUES. WAS LES WAS FIRED OR DID HE QUIT AFTER REALIZING HE COULD NOT STAND BEHIND A FRADULENT COMPANY.It is amazing how this company's actions do not support a professional home builder in anyway. I have a dozen of examples of how Journey Homes cuts corners outside the city inspection codes and guidelines. I have a plumbing issue in the house that I will have to pay out of pocket. I guess Journey Homes is proud to build a home t... read more

Michael H 

on BBB

2 years ago

The absolute worst people. Sales people are awesome but when trying to do anything warranted they will treat you like garbage. They lie and say they will do things and then run back to their office and sing a different tune. Then later you find out they wont do anything because its out of warranty. Snakes in the grass is a better company name that fully represents their customer service. Terrible to work with and even more terrible to try and get anything resolved. Their team lies and comes up with excuses and schemes on how... read more

craig n 

on BBB

2 years ago

What can I say that the other reviews haven't .It all falls under Lack of integrity! Lack of Pride in workmanship, Keeping your word..... 

Christopher K. 

on BBB

2 years ago

This company is terrible. Little over a year my entire driveway had to be replaced and now my concrete sub floor is all messed up from a house that was built in 2015. There are cracks everywhere and the doors and windows have indication of foundation issues. I reached out to the company to see if they would come take a look at it. No call back just an email saying that my warranty request was denied because it’s been over a year. I didn’t put in a warranty request. Also they fixed my cracked driveway after a year so the emai... read more