L3 Oasis Hotel

Business response:

Estimado Oscar, Gracias por tomarse el tiempo de compartir su opinión. Lamento que haya sentido que la hora del check-in es muy tarde. Quiero comentarle que la hora de check-in que manejamos sigue el estándar de la industria hotelera. Este horario nos permite asegurar que cada habitación esté completamente limpia, revisada y lista para recibir al siguiente huésped con la calidad que nos caracteriza. Agradecemos su comprensión y esperamos tener la oportunidad de recibirle nuevamente en el futuro. Atentamente, Ignacio H / GM 

Business response:

Dear Yannick, Thank you for your feedback. We’re truly sorry to hear that your room was not serviced during your stay and that this affected your overall experience. We’d like to clarify that housekeeping service is provided upon request, as outlined in the welcome letter placed in each room. This approach is part of our efforts to respect guest privacy and support sustainability. However, we understand that this may not have been clear during your visit, and we sincerely apologize for any inconvenience this caused. Your com... read more

Business response:

Dear Alexis, Thank you for taking the time to share your feedback. We're glad you enjoyed the outdoor area and found the rooms cute, it's always great to hear when guests appreciate the atmosphere we've created. We’re sorry to hear that the cleanliness didn’t meet your expectations. We take comments like yours seriously, and we’re committed to maintaining high standards throughout the property. If you're willing, we’d greatly appreciate it if you could let us know which specific areas you felt needed a deeper cleaning and wh... read more

Business response:

Dear Johnny, Thank you so much for your kind words! We're thrilled to hear you loved the place and found it beautiful and clean. It means a lot to our team to know that their efforts made a positive impression. We hope to welcome you back again soon! Warm regards, Ignacio H / GM 

Business response:

Dear Cecilia, Thank you for your feedback. We're glad to hear that our location worked well for your needs. We’re sorry to hear that the room didn’t feel as fresh as expected. We truly appreciate comments like yours, as they help us improve. If you’re willing, we’d be grateful if you could share a bit more detail about what you meant by “not super fresh” whether it was related to cleanliness, air quality, or something else, so we can address it specifically with our team. We hope to have the chance to welcome you again and p... read more

Business response:

Dear Elodie: Thank you so much for your kind words! We're delighted to hear you enjoyed the spacious and beautifully decorated room, as well as the relaxing evening in the outdoor jacuzzi. We appreciate your feedback about breakfast, we’re always looking to improve and will certainly take your comment into consideration. We hope to welcome you back soon! Ignacio H / GM