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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The staff was courteous and helpful. The room was nice and comfortable but
Business response:
Thank you for the ten-star rating. We are glad you enjoyed the courteous service from our staff, and we hope you will enjoy another stay at the La Quinta Inn & Suites by Wyndham Auburn.
I loved that we were able to check in early for free! The shower was not hot The staff was polite. I will come back hope the hot water gets fixed tho.
Business response:
Thank you for your feedback! We're so glad you enjoyed the complimentary early check-in and that our team made a positive impression with their friendly service. We sincerely apologize that the hot water did not meet your expectations during your stay. Your comments have been shared with our maintenance team so we can address the issue as quickly as possible. We truly appreciate your understanding and look forward to welcoming you back for an even better experience next time!
Overall it was pretty good, just lacked a little bit of guest centric mindset from the staff to make it an excellent experience.
Business response:
Thank you for your feedback and for staying with us. We’re glad to hear your overall experience was positive, Providing attentive, guest-focused service is something we strive for, so your comments regarding the guest experience have been shared with our team for review and improvement. We value your input and hope to have the opportunity to provide you with a truly excellent experience on your next visit.
Front desk staff needs to be better trained. Personality and skill matters in the hospitality business.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our front desk team did not meet your expectations. We agree that friendly, knowledgeable service is a key part of hospitality, and we take your comments seriously We sincerely apologize for the inconvenience you experienced during your stay. It sounds like the issue may have been related to our requirement for a valid credit or debit card for the incidental deposit, which is required for all guests at check-in. Unfortunately,... read more
Clean room. Pool and jacuzzi also very clean.
Business response:
Dear Yesenia, Thank you for your perfect 10/10 rating and for sharing your experience with us. We are delighted to hear that you especially enjoyed our pool and hot tub amenities. Your kind feedback means a lot to our team, and we look forward to welcoming you back for another relaxing stay soon. Safe Travels Mylissa
The room we had reserved thru a third party was actually already booked but Mylissa at the front desk took care of us. She took the time to find us a room which was an upgrade, and really worked at making our stay great. She was so helpful and kind, we really appreciated all she did, and want to give her a shout out. So Thank You Mylissa, you rock!
Business response:
Thank you so much for sharing your experience! We sincerely apologize for the mix-up with your third-party reservation, but we're thrilled that Mylissa was able to turn things around. We'll be sure to share your kind words with her—she truly goes above and beyond to take care of our guests. Thank you for recognizing her outstanding service, and we're so glad she helped make your stay a great one. We look forward to welcoming you back again soon!
Friendly staff
Business response:
Thank you for your kind words! We're so glad you found our staff friendly. We appreciate your support and look forward to welcoming you back soon!
The front desk staff was very helpful!
Business response:
Thank you for the 10-star rating you shared with our team for our excellent service. We hope you will enjoy another stay with us at the La Quinta Inn & Suites Auburn.
I love the free breakfast
Business response:
Thank you for the outstanding rating for your stay at the La Quinta Inn & Suites in Auburn. We are glad our breakfast helped to start your day on a positive note.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,104 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open tomorrow at 12:00 p.m.