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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Gross The room had roaches pretty gross. Notice them the last day as soon as we walked in and in the bathroom. When we were getting ready to leave I went back to grab my phone on the night stand and a big roach walking near my phone. I just hope none came home with us. I should have taken picture but I was so grossed out I forgot got. The location was good for what we were doing.
Business response:
Hello Canela, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to o... read more
Very disappointing stay, we were in town for a sick family member, but weren’t able to get much sleep because of the sme There were homeless people everywhere around the property. There were people staying in the hotel smoking pot in the hotel, in hotel rooms and outside. The smell of smoke from cigarettes as well as weed were very strong throughout the property. We went to the front desk twice and were basically just told sorry. The smell was coming into our room. None of the phones in our suite worked. The hallways, elevat... read more
Business response:
Hello John, We apologize for any inconvenience you may have experienced during your recent stay. We always strive to provide a comfortable and enjoyable environment for all our guests. We take all feedback seriously and will address these concerns with the appropriate departments for further improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Very, average/below average. Won't stay there again. Sheets were so slippery I slid right off the bed in my sleep. Big bruise from above elbow to shoulder when I hit the nightstand then the floor. Spilled water on floor was dabbed with a towel. Towel turned a muddy color. The chair for the desk had most of a covering torn off on seat. Everything in room and hallway needs updated and painted. Not much.
Business response:
Hello Shirley, I'm sorry to hear about your experience. We take guest feedback seriously and will address the concerns you have raised with our team for improvement. Thank you for sharing your observations; we appreciate your input as it helps us enhance our guest experience.
Bad
Fair
I wouldn’t stay in this hotel again and i travel alot Ice machine on my floor was out of order. First checking in the gentleman couldn’t find my reservation after i had already confirmed and paid earlier that day. No room service was given the whole 3 days i was there. The facility was ok plus the pool was open
Business response:
Hello Jamie, We are sorry to hear about the inconvenience you experienced during your stay. Our team strives to provide seamless check-in experiences and we apologize for any oversight with your reservation. Your feedback regarding the room service and ice machine will be shared with the relevant departments for review. We are glad to hear that you enjoyed our facility and that the pool was available for your use.
Fair
Stinky room , pool only available 1 day Check it out yourself. I'm not going to do your job. Very disappointed Ok
Business response:
Hello James, We're sorry to hear about your disappointment. We value feedback from our guests and will share your comments with our team for further improvement. Thank you for bringing this to our attention.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,663 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.