La Quinta Inn & Suites New Braunfels

Business response:

Dear Rob, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed our excellent location and found our staff to be fantastic. It's also wonderful to know you were pleased with the cleanliness, comfort, and overall value of your stay. That said, we sincerely apologize for the inconvenience caused by the lack of body wash and conditioner in your room. We completely understand your frustration, especially since you had to purchase your own toiletries just to shower. This is certainly no... read more

Business response:

Dear Elías, Thank you for your wonderful review! We're so glad to hear you enjoyed your stay and appreciated our location, cleanliness, facilities, comfort, and the service provided by our team. Your kind words mean a great deal to us. We also had to smile at your tip about parking under the trees! Our feathered visitors can certainly be active, and we appreciate your sense of humor about it. We'll keep working to make every aspect of our guests' experience as enjoyable as possible. Thank you again for choosing La Quinta Inn... read more

Business response:

Dear Will, Thank you for your perfect 10/10 review! We're thrilled to hear you had such a great stay and that you enjoyed our convenient location. It's wonderful to know that our staff, cleanliness, facilities, comfort, and overall value all met your expectations. We truly appreciate you choosing La Quinta Inn & Suites by Wyndham New Braunfels and for taking the time to share your positive experience. We look forward to welcoming you back the next time you're in the area! Sincerely, Katy Lugo Assistant General Manager La Qui... read more