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Lake Street Animal Hospital
- Roselle, IL
About this business
Location details
1400 Lake Street, Roselle, IL, 60172, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:30 p.m. | |
| Sun | Closed |
After adopting a cat from Petco (originally from Anderson Animal Shelter) we were informed we had a free vet check up to a certain list of clinics. We chose Lake Street due to knowing nothing about the area, new here. We dropped her off after filling out the new patient pick up form, which asked us for a payment method but we obviously left it blank, at curb side pickup and waited about ten minutes. They called and informed us they had given her a shot and we needed to pay $75 because it wasn’t covered. I’m curious why didn’... read more
Business response:
Richard, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. I'm unsure as to where the communication broke down, however our Anderson rescue pet's only receive a free first "exam". During COVID restrictions, it has been more challenging to see our patients, however we are able to continue by providing curbside service to our clients. After the initial exam, then all communication is done via a phone ... read more
After having my furry baby visit Lake Street Animal Hospital I feel the doctors care more about money then the wellness of pets. Long story short, we took our kitten here per the suggestion of the shelter when he was having some issues (gagging, not eating much, not defecating at all) for a few days. They jumped to x-rays right away, told us our pet might not make it through the night, and couldn't help us further because they were closing soon... sent us to an ER vet who didn't see what Lake Street saw. Because of their ina... read more
Business response:
Amber, we are truly sorry to hear you feel this way and can assure you that your cat was treated by a knowledgeable doctor. Unfortunately, we were unable to diagnose your kitty without using sedation which is why we recommended he go for a further workup at a specialist to ensure he would be provided the best care possible.
Gagging, loss of appetite, not going to the bathroom, lethargy? If your cat has any of these symptoms, don't take them here. Take them to Park Rose on Irving Park first. Lake Street cost us $1000 and never even guessed an upper respiratory infection (extremely common for these symptoms). Park Rose diagnosed and correctly treated our cat Percy in less than an hour for about $150. When I asked Dr. Griffin at Lake Street if they would continue to perform this way, she said yes, even knowing she could have saved us over $700 and... read more
Business response:
Jake, we are truly sorry to hear you feel this way and can assure you that your cat was treated by a knowledgeable doctor. Unfortunately, we were unable to diagnose your kitty without using sedation which is why we recommended he go for a further workup at a specialist to ensure he would be provided the best care possible.
I decided to give lake street animal hospital another chance only because it’s more convenient to get to than my current vet. I spoke to someone on Monday asking to have my pets records transferred over, today is Thursday and I have yet to hear anything from them. I was disappointed by them when we used them years ago, shame on me I suppose.
Business response:
Hi Ms. Pearson, we apologize for any miscommunication on our part or the delay in response, that wasn't our intention. Please let us know if we can do anything to help in the future.
This was my first time and last time at this vet. I was looking for a new primary vet. When I spoke with the vet tech, I informed her that I wanted my dog to have a 3 year rabies. When Dr. VanDerWal walked into the room she stated she was going to get the vaccination for him. As she was giving it to him she told me it was the 1 year and I told her (trying to contain how furious I was) that he was supposed to get the 3 year rabies. She then continued to tell me because he was past due on his rabies, that per the law they are ... read more
I've been taking my dog here for almost 7 years from the time I adopted him at 2 months and receive good care. Mainly annual exams, ear cleaning and meds because he's prone to ear infections, and one sickness from a food allergy.
I wouldn't even give them 1 star. The staff is "nice" sure because that's their job. Unfortanetly they try to sell you memeberships that doesn't seem to work. Apparently they save you "money", but at the end of the day you always have an "OUTSTANDING BALANCE" that needs to be payed off just to get your dog's nails trimmed. I mean I understand the staff didn't charge me for what it was supposed to be charged but that's not my fault. I still have to pay for it because it was added to my balance. (Ofcourse they never call me ba... read more
Frequently asked questions about Lake Street Animal Hospital
How is Lake Street Animal Hospital rated?
Lake Street Animal Hospital has a 4.6 star rating with 957 reviews.
When is Lake Street Animal Hospital open?
Lake Street Animal Hospital is closed now. It will open on Monday at 8:00 a.m.