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Levin Furniture & Mattress The Pointe
- Furniture Stores
- Pittsburgh, PA
About this business
Location details
400 Chauvet Dr, Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Excellent.. Matt was around but not annoyingly stalking.. so felt more at ease looking at the furniture.. and he was very accommodating with the purchase
Business response:
Hello Cindy, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
The service was good, but we bought a table with 4 chairs and purchased 2 extra and they were $300 extra which was fine, BUT THEY COULDNT DELIVER THEM TO THE STORE FOR PICKUP SO THEY HAD TO BE SHIPPED TO OUR HOUSE AND THE CHARGE FOR SHIPPING WAS $80! That’s rediculous!!! SO 2 EXTRA CHAIRS COST US $400 EXTRA DOLLARS!!! NOT HAPPY AT ALL!
Business response:
Hello Valerie, thank you for taking the time to share your experience with us. We truly appreciate your feedback as we are always looking for ways to improve our customers' overall experience. We understand your frustration about not being able to pick up your chairs from that location. We want to clarify that the location where you made your purchase does not have shuttles available for pick up, which is why the chairs had to be shipped directly to your home rather than being made available for store pickup. Your feedback i... read more
Salesman was excellent. He knows his products. We described what we were looking for and he took us to the perfect sofa which is the one we purchased.
Business response:
Hi Roberta, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
Our salesman was great. Honest and sincere. However the store implemented a new system and a mistake was made and it caused a rather large price misquote. It was discovered after we drove quite far back the next day to make our purchase. I felt we could have been better compensated for the mistake made. Still purchased but have a bad feeling for the lack of price adjustment made
Business response:
We are sorry to hear about the price misquote from our new system. We understand how frustrating this must have been, especially after you drove quite far back the next day to make your purchase. We appreciate your feedback about compensation and recognize that the inconvenience caused by our system error could have been handled better. While we're glad that you still decided to purchase from us and that you had a positive experience with your salesman who was honest and sincere, we understand your disappointment with how th... read more
Disappointed the dresser is on back order. Didn’t realize delivery of a queen size box spring and a sofa to an apartment complex would be areal hassle. One would think a place like levin would have delivery people who can handle any situation.
Business response:
We apologize for falling short with the dresser backorder and delivery challenges. We understand your frustration with apartment delivery expectations.
Excellent salesman. Helped us a lot. Got everything we needed. But delivery price is outrageous and takes a long time to get special orders in…(7-8 weeks!!!)
Business response:
We truly appreciate your feedback and are delighted to hear that our salesman provided excellent assistance, helping you find everything you needed. Thank you for recognizing their efforts. We understand your concerns regarding the delivery price and timeframe for special orders. We acknowledge that these aspects can be frustrating, and we take your feedback seriously. Despite these challenges, we sincerely appreciate your business and hope the furniture you selected will bring you satisfaction for years to come. Sincerely,... read more
Dylan made this a great experience. Had all the answers
Business response:
Hello Jackie, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
Found products I wanted on the internet. But I had a lot of questions. Stopped at the store and your store consultant was exceptional. Knowledgeable and personable. Great customer service
Business response:
We greatly appreciate your positive feedback, Jackie. Our store consultant is always here to help and we're delighted to hear that they provided exceptional service. It's wonderful to know that they were able to answer all your questions and demonstrate both knowledge and a personable approach. Thank you for taking the time to visit our store and for sharing your great customer service experience with us. Sincerely, Levin Furniture & Mattress
I ordered furniture in February. I have had several dates for expected arrival, no furniture to date. I am hoping this does not occur to my new purchase. Everyone deserves a second chance.
Business response:
Hello Howard, we aim to delivery a great experience and are dishearten when we don't meet expectations. We have reviewed your order, your order from February is able to be scheduled. Please give us a call at (844)600-1795 to schedule your delivery. Sincerely, Levin Furniture & Mattress
Frequently asked questions about Levin Furniture & Mattress The Pointe
How is Levin Furniture & Mattress The Pointe rated?
Levin Furniture & Mattress The Pointe has a 4.7 star rating with 1,879 reviews.
When is Levin Furniture & Mattress The Pointe open?
Levin Furniture & Mattress The Pointe is open now. It will close at 8:00 p.m.