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Levin Furniture & Mattress The Pointe
- Furniture Stores
- Pittsburgh, PA
About this business
Location details
400 Chauvet Dr, Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Disappointed the dresser is on back order. Didn’t realize delivery of a queen size box spring and a sofa to an apartment complex would be areal hassle. One would think a place like levin would have delivery people who can handle any situation.
Business response:
We apologize for falling short with the dresser backorder and delivery challenges. We understand your frustration with apartment delivery expectations.
Excellent salesman. Helped us a lot. Got everything we needed. But delivery price is outrageous and takes a long time to get special orders in…(7-8 weeks!!!)
Business response:
We truly appreciate your feedback and are delighted to hear that our salesman provided excellent assistance, helping you find everything you needed. Thank you for recognizing their efforts. We understand your concerns regarding the delivery price and timeframe for special orders. We acknowledge that these aspects can be frustrating, and we take your feedback seriously. Despite these challenges, we sincerely appreciate your business and hope the furniture you selected will bring you satisfaction for years to come. Sincerely,... read more
Dylan made this a great experience. Had all the answers
Business response:
Hello Jackie, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
Found products I wanted on the internet. But I had a lot of questions. Stopped at the store and your store consultant was exceptional. Knowledgeable and personable. Great customer service
Business response:
We greatly appreciate your positive feedback, Jackie. Our store consultant is always here to help and we're delighted to hear that they provided exceptional service. It's wonderful to know that they were able to answer all your questions and demonstrate both knowledge and a personable approach. Thank you for taking the time to visit our store and for sharing your great customer service experience with us. Sincerely, Levin Furniture & Mattress
I ordered furniture in February. I have had several dates for expected arrival, no furniture to date. I am hoping this does not occur to my new purchase. Everyone deserves a second chance.
Business response:
Hello Howard, we aim to delivery a great experience and are dishearten when we don't meet expectations. We have reviewed your order, your order from February is able to be scheduled. Please give us a call at (844)600-1795 to schedule your delivery. Sincerely, Levin Furniture & Mattress
We were told that the couch and love seat we wanted were in stock. Went to purchase them both and then found out that they were actually oversold and not available. Very disappointing.
Business response:
Hi Robert, thank you for your review. We are truly sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Amy Norton was extremely helpful and caring
Business response:
Hello Carol, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
The salesman, Terry Fausti, was very knowledgeable and helpful in the purchase of our new mattress. He did a great job!
Business response:
Hi John, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
Levin contacted me immediately after posting a negative review. Lisa, the manager, advised me there was an employee error and she corrected it. We do not owe any additional balance now, and she even scheduled the delivery date. Now that’s the Levin I’m accustomed to.
Business response:
Glad everything worked out, Mark! Sorry for the miscommunication. We look forward to seeing you again soon!
Frequently asked questions about Levin Furniture & Mattress The Pointe
How is Levin Furniture & Mattress The Pointe rated?
Levin Furniture & Mattress The Pointe has a 4.7 star rating with 1,930 reviews.
When is Levin Furniture & Mattress The Pointe open?
Levin Furniture & Mattress The Pointe is closed now. It will open at 11:00 a.m.