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Liberty Debt Relief
- Debt Relief Services
- orange, CA
About this business
Location details
333 City Blvd W 17th FL, orange, CA, 92868, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This is the worse ************ dont believe anything they promised my debt was Loss than 20k and after 4 years of payments they didnt solve anything I had to go through garnishments for all my accounts and now that I want to cancel my last 2 accounts they only want to return a quarter of what I paid
Impossible to keep them out of my personal affairs when repeatedly asked (4-5 requests in 2-3 months). I didnt reach out to them initially but somehow they got ALL my info including my bank accounts. When I asked several times to be removed from their services, they persist. It may work for a lot of people, but I dont agree with HOW they get to the desired result - so I requested to opt out. Then they removed $$$ from my bank account, depleted 2 of my banking accounts for services I have repeatedly asked to be removed from w... read more
Business response:
Hi *****,Thank you for taking the time to share your experience. We're sorry to hear that this situation has been frustrating for you.We understand your concerns regarding continued communication and your request to discontinue services. We can confirm that your enrollment was cancelled effective July 21, 2026, and a confirmation email has been sent to the email address we have on file.Our goal is always to respect our clients' preferences while ensuring that account requests are handled accurately and in accordance with the... read more
Liberty lies to you. At first, they tell you to stop paying your bank debts and claim they will sort it out, but in the end, you wind up paying more than you originally owed. When you confront them about what they told you, they argue the exact opposite. It was truly a bad experience with this company; they ought to be fined for taking advantage of people by lying to them.
Business response:
Hi *******, we're sorry to hear that you feel this way. The experience you described does not reflect how our program is intended to operate. If you have any questions about your account or would like to discuss your concerns further, our Client Success team would be happy to help. Please give us a call at ************** or email *********************************
**** has lied to me and my mother and now our credit scores are in the trash. Dont believe the lies these people will spin you. Im firing them immediately.
I was highly unsatisfactory experience with Liberty Debt Reliefs debt settlement program, resulting in contract termination after more than one year of service due to non-performance and severe financial detriment.Key Performance Metrics Inadequate Resolution Rate: The company successfully settled only 3 out of 15 enrolled accounts over a ************* period. Substandard Terms: Settled accounts were negotiated at high settlement rates exceeding 50% of the original balance.Operational and Financial Impact Severe Credit Degra... read more
Business response:
Dear Mr. ********** you for taking the time to share your feedback.Our records confirm that your enrollment in the Liberty Debt Relief program was canceled effective June 10, 2026, and your account is no longer active.We appreciate the opportunity to have assisted you during your enrollment and acknowledge your decision to discontinue participation in the program. We have documented your feedback and will retain it as part of our ongoing efforts to evaluate the client experience.We wish you the best moving forward.Sincerely,... read more
If you try to leave or request to Cancel your account they make it impossible and delay you every chance they can, this service is for people who are really struggling with their debt so if that isn't you DO NOT use this service (I made this mistake) or else you'll have to fight to get them to cancel your program
Business response:
We understand how frustrating this situation can feel, and we appreciate you sharing your feedback. Our team works to communicate all program steps clearly and provide support throughout the process, including when a client requests changes to their account. Were always looking for ways to improve the experience and appreciate hearing different perspectives.
DO NOT USE THEM !!! I PAID FOR 3 CREDITORS TO BE SETTLED AND THEY ONLY DID ONE AND CHARGED ME AND WANTED TO CHARGE ME MORE AFTER MY THREE YEAR AGREEMENT . TERRIBLE THEY OWE ME MONEY BACK !!!!! I HAVE PROOF !!! DO NOT USE THEM
I was lied to in order to move a settlement forward. The first offense: was on the second account they were working on for me. An individual from their office moved a settlement forward, without my consent. The yes text/sms that was used on that debt account, did not come from my telephone number. This concerned me very much at the time, however, I continued to work with Liberty, because they did reduce some of their fees on that debt account.The second offense: Liberty sat on an account and because of their lack of action, ... read more
Very nice upfront, told me exactly how much it will cost upfront. They handled 2 accounts, settled 1 very quickly, but it took 7 months to to settle the other. I was told they settled with the original debit company when I know for a fact the original company had charged it off and sold it, so how did *** do that? Then they came back and said it will cost me more money per month. Thats when I stepped back from them and asked for full refund of what I paid except for what was paid out. ***** another company to handle even mor... read more
Business response:
Hi ******,Thank you for sharing your feedback. We understand how frustrating it can feel when timelines extend longer than expected or when there is confusion around how an account was settled.Settlement timing varies based on account status, ownership changes, and creditor responsiveness. Even after a charge off, accounts may be negotiated through the party authorized to manage the balance at that time.Program contributions can also adjust if account details or activity shift during enrollment, and refunds are processed acc... read more
Frequently asked questions about Liberty Debt Relief
How is Liberty Debt Relief rated?
Liberty Debt Relief has a 4.8 star rating with 2,190 reviews.
When is Liberty Debt Relief open?
Liberty Debt Relief is closed now. It will open at 7:00 a.m.