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Liberty First Lending
- Financial Services
- Irvine, CA
About this business
Location details
18500 Von Karman Ave, Suite 550, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
This sounds like a scam. They send out a letter saying you are pre-screened to receive a loan up to xxxx at a rate as low as 5.99%. Then, when you read the really fine print, which I suspect most people do not, they say in order to qualify for this you must show proof of a minimum $20,000 in retirement or other savings. ***, I wonder how many people who they send this to have this kind of money in the bank. There is no where stated that this is a debt relief servicer. If you get this letter, read the fine print and then thro... read more
Business response:
Dear *******,Thank you for taking the time to share your feedback. We apologize for any confusion or frustration our pre-screened loan offer *** have caused. Our intention is never to mislead, and we take your concerns very seriously.We understand how important transparency is, especially when it comes to financial matters. The fine print in our offers is meant to provide clear and complete information about the qualifications required. We will review our communication to ensure these details are more prominently highlighted... read more
I received a letter that says that I am pre approved for a consolidation loan up to ***** with 5.99 APR, so I went the website and read the reviews, I am really scared to contact them because no where in the letter does it say that they are a credit repair company. This company needs to be investigated big time. I am tired of these companies that lie and don't help. I tried to refinance my home and they told me that I was approved, I waited and called the company back and they did not answer or return my phone calls and they... read more
Business response:
Dear ********,Thank you for sharing your experience with us. We apologize for any confusion or distress our communication *** have caused. Your feedback is invaluable, and we take your concerns very seriously.We want to clarify that our intention is to offer solutions that help our clients manage their debts more effectively. Our letter should have clearly explained our services, and we regret any miscommunication that *** have occurred. Our program aims to provide financial relief, and we strive to be transparent in all our... read more
Contacted them after receiving an advertisement claiming to give personal loans. I soon found out that it wasnt a loan at all but a credit settlement service. They wanted me to default on my creditors and then they would supposedly negotiate a settlement with them. this aunt what I was looking for and broke off contact with them loan rep ********************** Anyway, after denying the loan and breaking off contact, I got a series of rude/ harassing texts. I tried to complain to liberty first lending, but theres absolutely n... read more
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the confusion caused by our advertisement and for any negative experience you had with our services and communication.Our intention is to provide clear and transparent information about our debt settlement services, and we regret that this was not the case for you. We are also very concerned to hear about the rude and harassing texts you received, and this behavior is not acceptable under any circumstances.Please contact us directly at... read more
Dont bother. Rude, unhelpful, and make you feel less than a human being. Talk to someone else if you get *******.
Business response:
Dear ****,Thank you for bringing your concerns to our attention. We are truly sorry to hear about your negative experience and the way you felt treated by our team.We strive to provide respectful and helpful service to all our clients, and it is disappointing to hear that we fell short in your case. We apologize for any rudeness or unhelpful behavior you encountered, particularly in your interaction with *******.Your feedback is very important to us, and we would like the opportunity to discuss this matter further and work t... read more
They are a bait and switch crooked company that takes advantage of people that can't afford it. They lie and sell empty promises. Will send you pre approved letter then say we can't consolidate your credit cards but we can setup credit repair program. Everyone knows they are a huge ripoff.
Business response:
Dear *****,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused you.We strive to provide transparent and honest services, and its disappointing to hear that you felt misled. We apologize for any miscommunication regarding our programs and the pre-approved letter you received.Once enrolled in our debt resolution program, you may qualify for a loan within 6-12 months, depending on your individual progress and circumstances. We are committed to helping our clien... read more
I called reference a loan on a letter they sent in the mail. When I answered I was connected with a debt relief company. Anericor is a debt relief company. I'm not struggling with debt, so why would I want get debt relief, so be careful with these scams. Liberty is deceiving.
Business response:
Dear ******,Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused by the letter you received. It is never our intention to mislead or cause frustration.Americor is committed to providing clear and honest communication to all our clients and potential clients. We regret that your experience did not reflect this standard. If you have any further questions or if there is anything we can do to assist you, please contact us directly at **************** appreciate your feedback as it ... read more
I was trying to apply for a loan and I ended up getting contacted by Liberty First Lending. When I spoke to an agent of the comment I was told they were a consolidation company. I told them I was not looking a consolidation loan. I was looking for a different kind of loan and asked if they deal with different kinds of loans or just consolidation and they said consolidation. This is a loan I don't want and do not need.
Business response:
Dear *******,Thank you for sharing your experience. We apologize for any confusion or inconvenience caused by our communication.Our aim is to provide clear information about our services, and we regret that you were not informed accurately regarding the types of loans we offer. We understand that you were looking for a different kind of loan and not a consolidation loan.Your feedback is important to us, and we will use it to improve our communication and ensure that our services are clearly presented. If there is anything el... read more
Pulled credit report without warning or previous authorization, very unconventional and the representative did not even know who I was when I called, I had been connected to what appeared to be a centralized call center, based on conversation with the representative I was connected with and the way I was suddenly hung up on as I was talking him this shapes up to be a scam company. Would not recommend that anyone calls or tried to do business with them.
Business response:
Dear ********,Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered.We take your concerns seriously and are very sorry to hear about the unauthorized credit report pull and the issues you faced with our customer service. This is not the level of service we strive to provide, and we are committed to addressing these matters internally to prevent such occurrences in the future.Please contact us directly at ************* so we can investigate this issue further and a... read more
After I search online about Liberty First lending, I found this company does not tailing the truth on their invitation letter. It said pre-approved for consolidation loan. Turn out they ask all kind of info, it might hurt my rating. ******* give me a phone number and ext # when I called her they said the ext# was wrong, So i got some body on the phone, I told him cancel the whole process I am not interested in their offer.
Business response:
Dear *******,Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding our invitation letter and the subsequent interactions.Our goal is to provide clear and honest communication about our services, and we regret that your experience did not reflect this. We understand your concern about providing information and its potential impact on your credit rating. Additionally, we apologize for the incorrect extension number and any inconvenience it caused.We ha... read more
Frequently asked questions about Liberty First Lending
How is Liberty First Lending rated?
Liberty First Lending has a 4.3 star rating with 562 reviews.
When is Liberty First Lending open?
Liberty First Lending is open now. It will close at 7:00 p.m.