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Liberty First Lending
- Financial Services
- Irvine, CA
About this business
Location details
18500 Von Karman Ave, Suite 550, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
Contacted them after receiving an advertisement claiming to give personal loans. I soon found out that it wasnt a loan at all but a credit settlement service. They wanted me to default on my creditors and then they would supposedly negotiate a settlement with them. this aunt what I was looking for and broke off contact with them loan rep ********************** Anyway, after denying the loan and breaking off contact, I got a series of rude/ harassing texts. I tried to complain to liberty first lending, but theres absolutely n... read more
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the confusion caused by our advertisement and for any negative experience you had with our services and communication.Our intention is to provide clear and transparent information about our debt settlement services, and we regret that this was not the case for you. We are also very concerned to hear about the rude and harassing texts you received, and this behavior is not acceptable under any circumstances.Please contact us directly at... read more
Dont bother. Rude, unhelpful, and make you feel less than a human being. Talk to someone else if you get *******.
Business response:
Dear ****,Thank you for bringing your concerns to our attention. We are truly sorry to hear about your negative experience and the way you felt treated by our team.We strive to provide respectful and helpful service to all our clients, and it is disappointing to hear that we fell short in your case. We apologize for any rudeness or unhelpful behavior you encountered, particularly in your interaction with *******.Your feedback is very important to us, and we would like the opportunity to discuss this matter further and work t... read more
They are a bait and switch crooked company that takes advantage of people that can't afford it. They lie and sell empty promises. Will send you pre approved letter then say we can't consolidate your credit cards but we can setup credit repair program. Everyone knows they are a huge ripoff.
Business response:
Dear *****,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused you.We strive to provide transparent and honest services, and its disappointing to hear that you felt misled. We apologize for any miscommunication regarding our programs and the pre-approved letter you received.Once enrolled in our debt resolution program, you may qualify for a loan within 6-12 months, depending on your individual progress and circumstances. We are committed to helping our clien... read more
I called reference a loan on a letter they sent in the mail. When I answered I was connected with a debt relief company. Anericor is a debt relief company. I'm not struggling with debt, so why would I want get debt relief, so be careful with these scams. Liberty is deceiving.
Business response:
Dear ******,Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused by the letter you received. It is never our intention to mislead or cause frustration.Americor is committed to providing clear and honest communication to all our clients and potential clients. We regret that your experience did not reflect this standard. If you have any further questions or if there is anything we can do to assist you, please contact us directly at **************** appreciate your feedback as it ... read more
I was trying to apply for a loan and I ended up getting contacted by Liberty First Lending. When I spoke to an agent of the comment I was told they were a consolidation company. I told them I was not looking a consolidation loan. I was looking for a different kind of loan and asked if they deal with different kinds of loans or just consolidation and they said consolidation. This is a loan I don't want and do not need.
Business response:
Dear *******,Thank you for sharing your experience. We apologize for any confusion or inconvenience caused by our communication.Our aim is to provide clear information about our services, and we regret that you were not informed accurately regarding the types of loans we offer. We understand that you were looking for a different kind of loan and not a consolidation loan.Your feedback is important to us, and we will use it to improve our communication and ensure that our services are clearly presented. If there is anything el... read more
Pulled credit report without warning or previous authorization, very unconventional and the representative did not even know who I was when I called, I had been connected to what appeared to be a centralized call center, based on conversation with the representative I was connected with and the way I was suddenly hung up on as I was talking him this shapes up to be a scam company. Would not recommend that anyone calls or tried to do business with them.
Business response:
Dear ********,Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered.We take your concerns seriously and are very sorry to hear about the unauthorized credit report pull and the issues you faced with our customer service. This is not the level of service we strive to provide, and we are committed to addressing these matters internally to prevent such occurrences in the future.Please contact us directly at ************* so we can investigate this issue further and a... read more
After I search online about Liberty First lending, I found this company does not tailing the truth on their invitation letter. It said pre-approved for consolidation loan. Turn out they ask all kind of info, it might hurt my rating. ******* give me a phone number and ext # when I called her they said the ext# was wrong, So i got some body on the phone, I told him cancel the whole process I am not interested in their offer.
Business response:
Dear *******,Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding our invitation letter and the subsequent interactions.Our goal is to provide clear and honest communication about our services, and we regret that your experience did not reflect this. We understand your concern about providing information and its potential impact on your credit rating. Additionally, we apologize for the incorrect extension number and any inconvenience it caused.We ha... read more
This business is sending out "pre-approval" letters for consolidation loans that are not really pre-approved. They are also not for consolidation loans. They are trying to enroll people in a debt relief program. This is not good if you can avoid it. Nowhere in the letter does it mention this. It only says a standard consolidation loan. Very misleading. Very disappointing. They run your credit, which lowers your credit score, for something you didn't even want. This is wrong. I didn't agree to a "relief" program. I agreed to ... read more
Business response:
Dear *****,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion and frustration you experienced. Your feedback is invaluable as it helps us improve our communication and services.We regret that our pre-approval letter did not clearly convey the details of our program. Our intention is to offer solutions that best fit our clients' needs, and we understand how disappointing it is when expectations are not met. We apologize for any inconvenience caused by the credit inquiry and the mis... read more
I had the same experience, I received a mailer that offered 25K at 5.99% interest to pay off credit cards/debt. When I called, the rep took my information (including social security number) and then said he was transferring me to a loan rep. I waited for 15 minutes before a loan rep came on the line. She couldn't grasp what the letter said, she kept saying that the mailing was for a $2,500 promotion not 25K and the interest rate she quoted was 17%. When I asked her about the mailing I received she said that it wasn't her tha... read more
Business response:
Dear ****,Thank you for sharing your feedback with us. We deeply regret the experience you had and the confusion caused by our mailing. Your concerns are important to us, and we apologize for any frustration this situation has caused.It appears there was a misunderstanding regarding the details of our offer. We strive to ensure all our communications are clear and accurate, and we are sorry that this was not the case in your situation. Our intention is to provide helpful and transparent financial solutions, and we regret tha... read more
Frequently asked questions about Liberty First Lending
How is Liberty First Lending rated?
Liberty First Lending has a 4.3 star rating with 525 reviews.
When is Liberty First Lending open?
Liberty First Lending is closed now. It will open at 6:00 a.m.