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Liberty First Lending
- Financial Services
- Irvine, CA
About this business
Location details
18500 Von Karman Ave, Suite 550, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
This business is sending out "pre-approval" letters for consolidation loans that are not really pre-approved. They are also not for consolidation loans. They are trying to enroll people in a debt relief program. This is not good if you can avoid it. Nowhere in the letter does it mention this. It only says a standard consolidation loan. Very misleading. Very disappointing. They run your credit, which lowers your credit score, for something you didn't even want. This is wrong. I didn't agree to a "relief" program. I agreed to ... read more
Business response:
Dear *****,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion and frustration you experienced. Your feedback is invaluable as it helps us improve our communication and services.We regret that our pre-approval letter did not clearly convey the details of our program. Our intention is to offer solutions that best fit our clients' needs, and we understand how disappointing it is when expectations are not met. We apologize for any inconvenience caused by the credit inquiry and the mis... read more
I had the same experience, I received a mailer that offered 25K at 5.99% interest to pay off credit cards/debt. When I called, the rep took my information (including social security number) and then said he was transferring me to a loan rep. I waited for 15 minutes before a loan rep came on the line. She couldn't grasp what the letter said, she kept saying that the mailing was for a $2,500 promotion not 25K and the interest rate she quoted was 17%. When I asked her about the mailing I received she said that it wasn't her tha... read more
Business response:
Dear ****,Thank you for sharing your feedback with us. We deeply regret the experience you had and the confusion caused by our mailing. Your concerns are important to us, and we apologize for any frustration this situation has caused.It appears there was a misunderstanding regarding the details of our offer. We strive to ensure all our communications are clear and accurate, and we are sorry that this was not the case in your situation. Our intention is to provide helpful and transparent financial solutions, and we regret tha... read more
I recieved a mailer stating that I was preapproved for a loan, with a really good apr. (Which sparked my interest) I was curious and the mailer simply stated I just needed to scan the ** code and the rate would be revealed. So, upon scanning the code it did ask for my contact info. OK, I see that, but after submitting the form it was an instant phone call. That's when I realized it was about collecting my information. I did respond to the text they sent asking to be removed from their call list and mailer. I figure if they w... read more
Business response:
Dear ****,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience and frustration you have encountered.We regret that the mailer caused confusion and did not meet your expectations. Transparency and honesty are very important to us, and we strive to ensure that all our communications reflect this. We appreciate your feedback and will use it to improve our future correspondence.Regarding your request to be removed from our call list and mailing list, we have taken immediate action to honor ... read more
I had the same situation as ********************(04/15/2024). I spoke to a male who took my information for a soft credit check. He said he would get back to me in 30 min to 1 hour. No call. I called the next day, woman said I must have talked with "****" and she would have him call me. No call. Called later that same day and a woman said "****" was on another call and she would have him call me. No call. Next day I called several times. Asked to speak to a manager and was put in touch with "*****". "*****" could not any rec... read more
I called this company on April 15th at 10:14 am EST at ************. Told the customer service rep that I received a letter, gave her the code and then she took my information to do a soft pull on my credit report. She confirmed information that she then had access to and then she said to me that she would share my information with the lenders to see what loan was best for me. She stated that her company was not a broker and someone who call me in the afternoon. I forgot her name but I called back that same afternoon and spo... read more
Business response:
Looking at our call log the only call we received from you is when you called back and spoke to *******. We never took an application from you. After further investigation your initial call was transferred to our sister company Americor because all of our reps were on other calls when your call came in and that is where your initial application was completed. That is why when you spoke to ******* he had no record of you in our system. I did listen to the recorded call and ******* was not rude. I could also hear your frustrat... read more
Very misleading. I received a letter stating I am pre approved for a certain amount to consolidate some loans at a lower interest. It was a big mistake and waste of time. They had nothing I was willing to accept. So, in the end, I gave all my information and got nothing in return, other than a new worry that they have all of my information now.
Business response:
Hi **************, I know it's unfortunate you did not qualify for the debt consolidation loan. Guidelines for loan approval can change from month to month. Please check bacl with us in the future. I can assure you that your information is 100% safe with us and we do not share your information with any other companies.
This company offered a pre-approved personal loan and did not help me with my financial situation. Instead they offered a debt settlement with is a scam due to the fact they want you to stop paying on credit cards. I was denied the loan due to excessive amounts of credit card debt and average credit score. They need to advertise that an option available through their company is a debt relief settlement. I would never have contacted them if I had seen this in their pamphlet.
Business response:
Hi *******, It's unfortunate you did not qualify for the debt consolidation loan based on your lower credit score. We help many people every week consolidate their debt at lower rates. If you were offered a debt resolution plan it is because because of your lower credit score. The debt resolution program is not a scam at all. It helps people who do not qualify for the loan reduce the debt they owe and will sav e them thousands in interest.
There are two very positive reviews. What a bunch of BS. Possibly **-generated text that was then edited by one of their bait-and-switch employees. It is obvious. After reading the first 5-star review by ************, I then read the 5-star review by ************** and it stuck out like a sore thumb. Go read for yourself before the employees at Liberty alter the two reviews so that you can't tell they are fake. First, it is written as if it is a commercial and it is too perfect in the ** way. But that is not what gave it awa... read more
Business response:
We have no record of ever spekaing with you ******************. We also have no record of your email address. We have helped thousands of very happy consumers consilidate thier debt, saving them thousands of dollars in interest. Also because of a finacial hardship some consumers can't just "buckle down, quit spending and pay down thier cards", Which is why we offer other consolidation options. I would love to speak with you about yout concerns! Please call me anytime at ************ and simply ask for *****.
I went online just looking to get loan rates. Entered my reservation code and then it said to call to speak to a loan specialist. Well at that point I was no longer interested as I was only inquiring interest rates. This company has called all hours *********** leaving automated messages. Last night the call was 11:45 pm!! Needless to say it woke everyone up. Tonight was a 10:00 pm call. I finally answered and it was again automated so I went through the prompts. The a**** who answered was the most useless person I have ever... read more
Frequently asked questions about Liberty First Lending
How is Liberty First Lending rated?
Liberty First Lending has a 4.3 star rating with 562 reviews.
When is Liberty First Lending open?
Liberty First Lending is open now. It will close at 7:00 p.m.