LightRx - Alexandria

Krizia A. 

on BBB

3 years ago

Light RX ***********, ** (stone oak) is a joke. Not once did they ever disclose any cancellation or rescheduling fees. Ive been coming here for a good year now and with every facial my face never improved! It just looks more burnt and scarred than ever before. They will overcharge you for treatments because they are thieves. Treatments that dont work. 

Elaine S. 

on BBB

3 years ago

I went into ************ location for a consultation and was excepted for financial assistance thru a credit union. I swear I thought eventually Id have to sign paperwork first before this theyd release $6000 over to LightRx in my name. LightRx explained their plan was $6000 for 16 laser like treatments including Venus ****** treatments for my abdominal. I scheduled 2 appointments for the week of June 2021. However I went home thought about it and decided to cancel all appointments and procedures. Two weeks later they told m... read more

Wendy W 

on BBB

3 years ago

Terrible company. Before I purchased the sculptra pack, they were calling regularly. Now that I am not able to finish the last 2 treatments and I have requested a refund for the last two treatments this company has gone ghost. I have called the manager, headquarters company and emailed them. It shouldn't take all thus hassle to get a refund. The worst part is they aren't saying No, they aren't saying anything. Save yourself the stress and aggravation and don't deal with this shady company. There rating should be -0. One star... read more

L. O. 

on BBB

3 years ago

Cant believe I doesnt over $2000 for treatments Im unable to use at this point. Lifestyle has changed severely since I was home full time with my kids while in virtual school. I had a full time tutor which allowed me to make my appointments. Now that Ive had to return to work full time and get my 3 kids to their various after school activities I dont have the time or anyone to watch my kids to make appointments. Really wish Id been able to at least get the money back for what Im unable to use. Horrible policy. 

faith t 

on BBB

3 years ago

I was injured during laser lipo. I sustained nerve damage and a second degree burn. I saw three doctors, two specialists and had several appointments at a wound clinic for treatment. It’s been painful. From the beginning I received bad advice from the clinic location during the appointment in which I was injured and immediately after. In addition, my medical expenses remain I reimbursed. My doctors warned me not to return. Beyond that I am highly disappointed with the offices lack of response and the irresponsible nature by ... read more

Hillary D. 

on BBB

4 years ago

I received several services from the Indianapolis location. Treatments included legacy, Tummy Laser Lipo, and Viva (or stretch mark treatment). Absolutely nothing worked! Particularly, rectifying scars caused by stretch marks. I was shown several pictures of scars (much more prominent than mine) that were "apparently" transformed because of the stretch mark procedure. I received advice from the technicians and managers/owner that the treatment would work. I went through the entire process to no avail. In fact, not only did t... read more

Bet P 

on BBB

4 years ago

Where do I begin? I purchased a groupon for six treatments. NOTHING was explained well, I was immediately encouraged to apply for TWO different financing offers so that I could "get everything I wanted done." -- Besides the fact that she had me apply to 2 different companies when one would have covered the monies needed for my treatment (and this is all BEYOND my original six I was supposed to get ...) I called the next day (within actually TWELVE HOURS...WELL WITHIN the 36 required to cancel any signed contracts ...) and ap... read more

Iris P 

on BBB

4 years ago

The staff is pleasant but when I begin getting where I couldn’t go back due to arthritis and now I have skin cancer I requested a refund on remaining and was told no. I’m need the refund to care for my skin with a dermatologist and treatment for my back. I’m still paying $3000 on my credit card for treatments. 

S. A. 

on BBB

4 years ago

I have purchased treatment for myself and my cousin total of over 25,600 approx. In 2019. Did a few treatments, because we moved could not continue. Explain this to local location in Charlotte NC, about refund. Said I just missed refund because they go out once a month,. Will be done following month (April). Well just received $7300, which is not correct told call corporate because they handle refund. So left 3 messages with someone telling me supervisor will callback. As of today nothing. They are smiles when taking your mo... read more