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85 Middlesex Turnpike, Unit 3050, Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This was my correction appointment to the previous disappointing experience and this time who ever serviced me did an excellent thorough job. Thank you for fixing and understanding my needs carefully. Appreciate the consultant who helped me today.
Business response:
Thank you for the kind words, Neha! We always love to hear that our clients love their hair color and so are happy you are happy after your correction. We look forward to seeing you again soon for another 5-star experience!
So far I can only review my visit/service, and 1st impression of the product! The Color Bar ia beautiful, airy, clean and inviting! I was warmly welcomed and started before my time! I explained what I kind of had in mind and the young lady who colored my hair was attentive and asked questions to match me up good. She was super nice, did a great job both applying color/washing/blow drying! I will definitely come back for that alone! 1st impression of color is great. I love it! Now I pray it doesn't fade too fast!
Business response:
Hi Christine, Thank you for sharing your review here, you have made our day! We hope to see you again soon for another 5 star experience. <3
The Madison Reed Color Bars is one of the Best things of my Year!! Getting my roots touched up as often as i like for a very reasonable cost / a Much less toxic hair color / getting rid of horrible brassy color!! & a Wonderful staff is a Dream come true !
Business response:
Thank you for the kind words, Coco! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
The blowout was Excellent ! I once was blonde I'm now dark with purple hues throughout my hair that they claim they can't FIX . You know what that means they don't want to deal with you anymore . I use to just get my roots , this time I did a all over with the same colors I had always used I don't see where it got all screwed up ?? Plus my roots that frame my face which are white never got colored there back I have no idea what I can do to get back to my dirty blonde hair ! Thanks for Nothing MR
Business response:
Hi Leeann, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
horrible experience. My grays were never covered. I also paid for a derp conditioning treatment and I had to ask for it because they never check what I wanted. Didn't like the service, not coming back and won't recommend it
Business response:
Hi Rosa, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Well that was one and done. The employees couldn't be more disinterested in the customer.. No hello, no goodbye, no thank you, no eye contact. They seemed miserable and in pain to be at work. I won't be back. No thank you.
Business response:
Hi Jane, thank you for taking the time to send us this feedback. We are so sorry to hear about the communication with our team, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
The reason I din't recommend this business is they don't care at all about their customers. They made me wait for over an hour to get my hair done for a scheduled appointment...without telling me they were running behind. When I told them I had to leave they did not seem to care. This is the problem with chains that do not pay their employees a decent salary. TOTAL east of time!
Business response:
Hi Mara, thank you for taking the time to send us this feedback. We would like to apologize for you having to wait that long without communication about the delay and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Sadly, I had to walk out of my appointment today, and didn't get my hair colored on my day off this week. Service here is poor. When I arrived on time for my appointment, the bathroom was "occupied" for 15 minutes, by the colorist, and then it was another 10 minutes before she was ready to assist me. The bathroom had a faint smell of cigarette smoke when I used it. Then I was told that they didn't have my color in stock, nor the two colors that mix to make a close match. (They had to mix it last time since it wasn't i... read more
Business response:
Hi Lauren, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I have tried to use this Madison Reed location many times, but unless you literally have an unlimited open schedule it's just not worth it. Expect to add on at least 30 minutes to your appointment time because everyone is "on break". I had to actually leave today because it's just insane trying to plan anything else on a day you have an appointment here.
Business response:
Hi Kerianne, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Madison Reed Hair Color Bar Burlington has a 4.1 star rating with 134 reviews.
Madison Reed Hair Color Bar Burlington is open now. It will close at 7:00 p.m.