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Madison Reed Hair Color Bar Coral Gables
- Hair Salons
- Coral Gables, FL
About this business
Location details
320 San Lorenzo Ave, Space 1235, Coral Gables, FL, 33146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Really disappointed with my experience here. I came in wanting to make my previously done balayage look better/more natural when my hair was up because they had not properly done my face framing. I thought the solution would be to gloss or tone it all down, which is what I made my appointment for, but it was recommended to actually lighten around my face to blend it better and not lose the brighter part of my hair on the bottom. Since this wasn't what my appointment was for, the stylist said she would do the coloring and som... read more
Business response:
Hi Mimzy, thank you for taking the time to send us this feedback. We would like to apologize for neither your original nor corrective service giving you the result you wanted and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Terrible service they wants charge more and more money every time adding service for blower burned my hair
Business response:
Hi Gaby, thank you for taking the time to send us this feedback. We would like to apologize for your experience and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
My review started as negative stars because of the text and phone customer service. Google maps has the location wrong and I was lost in the mall. I called customer service and they never answered the phone. I texted in the app and apparently they are not at the store so have no idea how to give you directions. I even sent a picture of the map to show that the map said I was there but obviously I wasn't. They replied oh yes I see our location, you're there. NO I WASNT! Needless to say after 20 minutes wandering around I was ... read more
Business response:
Hi Magaly, we're concerned about your recent experience and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I asked for a lighter hair color. If Nicole was unavailable to comply with my request, she should've said so. I am not happy with the color.
Business response:
Hi Sussy, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I frequent Madison Reed in the Falls tried this location because was in the area. Color stylists work the same as all the Madison Reed's do. They are getting two stars for customer service. The girl that check people in is rude and not helpful. Customer Service is everything. I will not be back to this location and will continue to frequent The Falls location.
Business response:
Hi Now M, we're sorry to hear that the customer service was not great during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
I bought the rooth touch up kit and hair color kit, usually when I buy one hair coloring Tube it would last me for 4 rooth touch up, I have very fine hair to my surprise Both packaging they don't have enough Product to cover my hair Very disappointed I feel their business strategy give them so little for highest Price in the market and they come for more. I would never buy their products again.
Business response:
Hi Mali, we're so sorry to hear about your experience and we want to make it right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
The stylist left the color for way too long, when I complained I was told she had the timer and would come out when it was time to wash. She never checked my progress... then she came out with her stuff ready to go home! She had forgotten about my color!! When I asked what happened she said... "the longer application will not affect the results" then she left!!! Did not wait to see the finished color!!! She wasted my time but could not stay 5 more minutes to see the end results!! This has never happened to me before with... read more
Business response:
Hi Kathleen, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us. Thank you for taking the time to share your experience with us.
Absolutely horrible experience. For a salon that is specifically for hair color services, they are SERIOUSLY lacking. Even after notifying my colorist of my experience with coloring my hair and asking for an ashy color, my hair ended up with an extremely brassy tone. I opted for a full color service with a blowdry, which resulted in the top of my hair a completely different color than the rest of my hair. The difference in color was extremely obvious. They offered to have me come back for a complimentary gloss and even after... read more
Business response:
Hi Kristen, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.
Loved this place until a few months ago. Suddenly no appointments and when I got an appointment one harried colorist working alone. She was great but it's not a fun experience watching someone struggling to keep up. Owners need to step up and increase staff. Just had an appointment cancel with 2 hours' notice -- which if I'd done it would've cost me me the whole appointment. The next available was two weeks away!!! Edit* I was offered a credit to make up for the short notice cancellation, which is fair since they charge whe... read more
Business response:
Hi Aixa, we're saddened to hear this about your recent experiences at the Hair Color Bar and appreciate you taking the time to provide feedback. We are sharing your feedback with our team.
Frequently asked questions about Madison Reed Hair Color Bar Coral Gables
How is Madison Reed Hair Color Bar Coral Gables rated?
Madison Reed Hair Color Bar Coral Gables has a 4.5 star rating with 322 reviews.
When is Madison Reed Hair Color Bar Coral Gables open?
Madison Reed Hair Color Bar Coral Gables is closed now. It will open at 9:00 a.m.