Madison Reed Hair Color Bar Del Mar

Beth L. 

on Yelp

4 months ago

I visited the store on 4/24 to purchase hair color and felt it was important to share my experience. During my visit, I interacted with a team member who had a very unwelcoming and confrontational demeanor from the start of our interaction. Unfortunately, the tone throughout the exchange felt dismissive and unhelpful, which made the experience uncomfortable. Customer service plays a big role in the overall experience, and this interaction did not reflect the level of professionalism I would expect. I hope this feedback can ... read more

Tavia B. 

on Yelp

4 months ago

Unfortunately, I had a very bad experience and had really high hopes since I already love this color brand. First my colorist was running 35 -40 mins behind doing someone else's highlights and no one texted or called me to let me know. Others came in after me and went right in. Than I asked to have my all over color pulled down on the ends just the last 10 minutes so the color doesn't damage my hair and they told me they couldn't do that. (probably bc it didn't fit into their schedule) and now that the color sat on my ends f... read more

Rebecca V. 

on Yelp

5 months ago

Poor service and price. I was charged double than what was quoted when I made my appointment. That would have been ok but the stylist never informed me of this. Dry bar did not have straighter or other needed supplies. Outcome was not what I desired. I will not be returning. 

Mya L. 

on Yelp

6 months ago

I had a membership for over one year that I cancelled after having a bad experience at DM Highlands. The assistant who washes hair left my color on much too long. I had to interrupt the assistant from asking another customer who came in later than I did to tell her I needed to be washed. The other customer said I had been there a lot longer than she had, and she said it'd be fine to wash me first. I asked the assistant if leaving color on too long harms the integrity of the hair over time, which I am trying to avoid. She sai... read more

Angelique S. 

on Yelp

7 months ago

I went there for the first time and had a very bad experience. I had an all-over color done by Cynthia and a shampoo by Abi. After the shampoo, I was left on my own to dry my hair. While looking in the mirror, I noticed large dark stains all around my face. I asked the assistant for help, but she didn't seem to care and simply handed me cotton pads. Another colorist (not mine) saw how upset I was and kindly offered to help. She did her best, but even after a second shampoo, the stains were still very visible. I honestly feel... read more

Brandi B. 

on Yelp

10 months ago

This was my first and last time ever coming here. I wont be coming back. I didnt realize you needed to book to blow dry your hair. On the site it says blow out so I thought that was for people who wanted a blow out. I would think people who were getting a color service (roots/highlights which I got) would be included. I asked the stylist if I could add it on since this was my first time and I didnt know and she said she would check because everything is timed. After she was done processing my hair the assistant washed and to... read more

Rana Y. 

on Yelp

10 months ago

Horrible not personal and cheap quality hair dye. The color did not cover gray hair. The service was awful took two people to dye and wash. The lighting in the place is so strong directed directly at your eyes when they wash your hair, the music was so old and low beats. Glad I tried but never again. 

P B. 

on Yelp

a year ago

Used to the La Jolla location which is always on time and consistent great service. Had to wait over 30 mins past appt, which was fine, but left color on for 30 mins after timer was up and had to ask several times while hair washers took people who came in after me. Not enough staff to wash out hair when timer went off and only one colorist cared (wasnt even the one that did my hair). 

Ania H. 

on Yelp

a year ago

I booked my appointment the week off. My first appointment was canceled because the stylist called out. I came the next day and was very confused because I was there for 2.5 hours and I only got 5-6 foils. I wanted a prominent money piece and face framing highlights and showed photos for inspo. I don't think they were very honest about how my hair lifted and the color didn't look similar at all nor was a given a solution by my hair colorist. She actually hid in the back the remainder of my appointment and didn't say anything... read more