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Maravilla
- Santa Barbara, CA
About this business
Location details
5486 Calle Real, Santa Barbara, CA, 93111, United States
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I would have expected more than one drink choice (at least water?), a tour guide who knew the cost of the various units, and somebody in the clubhouse at the end to answer questions or seem interested in engaging our interest. Instead we were brought back to an empty room with a dessert table.
Business response:
Thank you for taking the time to share your thoughts about our recent Open House event. We truly appreciate your attendance and value your feedback. We are delighted that you joined us, and we extend our sincere apologies if there was any misunderstanding. Our intention is always to provide a welcoming and enjoyable environment for our guests.
It was very nice
You have a wonderful Ambassador in Lesley she answered all our questions, and still answering, as we continue consider our move to CA!
Maravilla is a lovely place and the people are very caring. We are blessed to be able to have Mom at Maravilla.
Business response:
Thank you for your kind words, Darlene. We are honored that you entrusted us with your mom's care and are grateful to know your family has had such a positive experience. Our team is dedicated to creating a warm, compassionate environment where residents feel supported and valued every day. We truly appreciate you taking the time to share your feedback and are thankful to have your family as part of the Maravilla community.
Rupali is wonderful to work with. We can’t wait for our Mom to be a happy resident in assisted living!
Business response:
Darlene, Thank you for your wonderful review! We’re excited to welcome your mom to our assisted living community and look forward to helping her feel at home from day one. Thank you for placing your trust in us. We can’t wait for her to become part of our community!
I canceled 10 days after signing up and they are keeping my money for 60 days. The remodel was unacceptable and there was mold present in apartment and a 15 year old molded fiberglass shower.
Business response:
Thank you for sharing your feedback, Frances. We’re sorry the experience did not meet your expectations and understand how disappointing that can feel. We’d like to clarify that a third-party contractor evaluated the apartment, and no evidence of mold was found. We also understand that the finishes did not align with your vision, and we appreciate you sharing that perspective. Regarding your cancellation, the timing and return of funds follow the terms outlined in the agreement at the time of signing. We’re happy to review... read more
The management is kind and even came to see me in the hospital however, the care staff needs to be thoroughly trained and taking care of handicap people they did not clean mej and I ended up with a bad urinary track infection now I’m in another skilled nursing facility with a doctor trying to get it cleared up
Business response:
Joann, We’re very sorry to learn about your health challenges and hope you are feeling better. Thank you for acknowledging the support you received from management during your hospital stay. Concerns about care are always taken seriously. The health, dignity and safety of our residents are extremely important to us, and we are committed to proper training and attentive support. We would welcome the opportunity to speak with you directly to better understand your experience. Please feel free to reach out so we can follow up... read more
Frequently asked questions about Maravilla
How is Maravilla rated?
Maravilla has a 4.5 star rating with 245 reviews.
When is Maravilla open?
Maravilla is open now. It is open 24/7.