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Max Kotterman of Mutual of Omaha Mortgage
- Mortgage Lenders
- Indianapolis, IN
About this business
Mutual of Omaha Mortgage, a Mutual of Omaha Insurance family company, is a leading residential mortgage provider that is committed to helping their clients protect what they care about and achieve their financial goals. Mutual of Omaha Mortgage is licensed to operate in 48 states and offers an array of home loan products at competitive rates. The company's commitment to delivering a 5-star experience for every customer has allowed them to become one of the fastest-growing residential mortgage providers in the country. Mutual... read more
Location details
8440 Allison Pointe Blvd, Suite 400, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Max was great. He made the loan process smooth by explaining the process and giving me weekly status. It was very easy for me to contact Max whenever I had a questions. Max is great.
Verified by Mutual of Omaha Mortgage
Max kept me apprised every step of the way in the re-finance of my home and any time I had questions he was always one step ahead of me on the answer. Plus, I got a great rate on a 15 year mortgage. I couldn't be more pleased with how everything went.jj
Verified by Mutual of Omaha Mortgage
Max and Katie did a great job at walking us through our VA refinance. It took a little while, but we are used to that with the government. Thank yous go out to both Max and Katie for all of their assistance with jumping through the many hoops of VA!
Verified by Mutual of Omaha Mortgage
It took forever to get everything in place. Underwriting kept coming back with requests and always at the last minute. Asked for statements and then said it'll be fine, then it wasn't, then I need to send multiple statements. No one is taking charge and leading the project. Max was pleasent to talk to, but dropped the ball multiple times. I feel like this could have been avoided, if more attention to details was there at the start. I was even blamed I have complicated finances. It was truly awful. Just tell me what yo... read more
Verified by Mutual of Omaha Mortgage
Mellissa seemed to pay no attention to what I was saying and would just keep repeating request from my bank that would not be send the way she wanted them.
Verified by Mutual of Omaha Mortgage
Max asked for many forms more than once. He would ask for paperwork and then lose it. They questioned the appraisal their own appraisal. Asked for all the paperwork for improvements that were done and then questioned them. They asked a question about the difference in pics of a basement wall when it was 2 different walls. They also delayed the closing 15 mins before the meeting because they wanted updated paperwork after they dragged it on for so long. Horrible experience.
Verified by Mutual of Omaha Mortgage
Max told us things were included at the beginning ($1075 lender credit) and then when we went to close, Max said that they weren’t included anymore because he matched a loan rate. No communication regarding him taking those off. We would ask him questions and he was slow to get back with us or didn’t get back with us at all. We also let him know that we didn’t want to roll in our closing costs and have a higher loan amount. He did not listen and had to change the loan the night before closing.
Verified by Mutual of Omaha Mortgage
I understand that the mortgage market was extremely hot during the last four months. Enormous pressure within First IB to close conventional mortgages for profit was likely the cause. However, the HELOC I applied for in late November 2020 didn't get courtesy updates. Often weeks would go by with no response to phone messages or emails requesting the status of the HELOC. Now after ~ four months the HELOC is approved. It took an inordinate amount of my time & attention to get this done.
Verified by Mutual of Omaha Mortgage
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Frequently asked questions about Max Kotterman of Mutual of Omaha Mortgage
How is Max Kotterman of Mutual of Omaha Mortgage rated?
Max Kotterman of Mutual of Omaha Mortgage has a 4.8 star rating with 162 reviews.
When is Max Kotterman of Mutual of Omaha Mortgage open?
Max Kotterman of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.