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3420 R St, Merced, CA, 95348, United States
Get directionsOverall, I feel my mother is safe there, but I would recommend looking at other facilities even if the price is a little more.
Business response:
We are glad that you have the peace of mind in knowing that your mother is safe with us. That said, we are open to hearing about ways that we can raise your confidence in us. Please reach out to the Executive Director, Emily Venegas, at (209) 384-9700.
Toilet appears to have not been cleaned in the entire time my father has been in the facility and the sheets had not been changed. Floor dirty, sink dirty and other residents constantly opening his door and walking in confused and lost. Father in same clothes everyday I was there. I asked for a cleaning/showering schedule and got nothing. No one will return your calls and impossible to speak to your loved one. They are nice to speak with at the time, but afraid all for show. Saw no stimulation or activities and father seemed... read more
Business response:
The comments that you posted about our community cause us concern in that we cannot confirm that these are actual facts. Based on a review of what is said here, we surmise that this review was potentially a result of a disgruntled staff member who was let go for performance deficiencies. If these comments are actually from a family member, please contact our Executive Director Emily Venegas for a private conversation.
This is a gorgeous place. Very, very nice. Everything you would want for your loved one. BUT! My mother needed care, she was on hospice and they assured me up and down that she would get attention. But there are two girls for 60 rooms. Office said that's not true the several aides told me that and even hospice could never get anyone to help. You would ring and someone comes in 30 minutes, so you go in your pants. Trash cans and papers were over following. Unfortunately mom only lasted 9 days. And the day she past away was ho... read more
Business response:
Thank you, we appreciate your feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
My husband was at Pacifica for a week for respite care in the memory center. He was okay for 3 days but then wanted out and was violent. His doctor ask what the trigger was and I went to Pacifica three times asking about documentation leading up to the incident. First I was told that they did not document. The next times I was told that they sent documentation to the state but I was not able to get a copy. The cost for the week was $2000
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at pacificasocial@gmail.com or call our team at (209) 353-0117? We’ll work with you to resolve any issues as quickly as possible.
My father does like it here at this community, he has adjusted very well to it. I do have my concerns with the management of this community. There were many delays with the cleaning of his room. I have to remind the staff to do their jobs. I just feel that we are paying all this money, and they did need to provide my father acceptable care. The care staff is kind, but the communication between the staff and management needs improvement. It is a neat and tidy community. Overall my father is happy, but I would not recommend th... read more
Business response:
Hi, we appreciate you taking the time to leave us a review. The staff at Pacifica Senior Living Merced take our reviews very seriously and we are glad that you brought this to our attention. Please call our community directly at [removed] for ways we can work towards resolving these issues. We look forward to hearing from you soon. .
My mother is a resident and her condition has worsened tremendously. It is unclear if she is getting appropriate medical care and meds that might improve her physical and mental condition. When visiting her recently, we found her lying on bunched up bedding, and she and bedding were soaking wet. She clearly had not been tended to for quite some time, and had not been bathed or shampooed for who knows how long. Scary and so heartbreaking wondering what happens when we are not there! We had been hopeful that despite the admini... read more
Business response:
We're disappointed to hear of the negative experience you had at our location.
My mother entered the memory care side of Emeritus in late 2012. Within 90 days we realized that it was not the best place for her and continue to look at options. A few things that we found very disappointing [removed] 1) valuables went missing (despite management's promise to secure them prior to their disappearance); 2) even while under the care of Emeritus and their recommended physician (which included regular dispensing of meds), her mental and physical condition deteriorated; 3) the price that we were quoted at admiss... read more
Business response:
We're disappointed to hear you had a negative experience and thank you for sharing your thoughts. We are now under new ownership and invite you back to see the Pacifica difference!
Merced Senior Living has a 4.3 star rating with 155 reviews.
Merced Senior Living is open now. It is open 24/7.