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Meridian at Chino
- Assisted Living Facilities
- Chino, CA
About this business
Location details
11918 Central Ave, Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This facility should be careful about calling themselves a Memory Care unit. My dad was there for [amount of time removed] and they tried to evict him. We were told he was difficult and being physical. We explained how difficult he was and was told that's why he should be in their facility. We were forced by the facility to pay a few thousand dollars to hire 24 hour care while I looked for another facility since they refused to care for him with their normal caretakers. It has been over a month since I moved him into a new f... read more
This was the first time I ever had to do anything like this. Meaning, choose an adult living four a family member.... A place for mom make the process easy. I just chose the wrong place... everything looked good on the outside and sounded good, but it wasn't. 1. My experience was BAD 2. The facility is very clean on the front line... When it comes to the room, just ok. 3. Everyone is nice. 4. Very under staffed. Care for love ones is poor... love are left in room or hallways most of the time.... 5. Administrative staff are n... read more
Business response:
We know that there are many choices when selecting a home for a loved one with dementia. We appreciate the positive comments that you have highlighted and apologize if we did not meet expectations over care concerns. Due to privacy laws, we are unable to discuss resident care on social media. Though we promise to share your thoughts with the community staff.
We moved my mom to [facility name removed] since [date removed] and our family and my mom are very happy. It has been a great experience there! They did not have one family affair involving memory care with assisted living. Memory care at Hillsborough feels like a mental institution. You could not visit whenever, they would throw you out at 7pm.
Business response:
As a premier senior living provider, we are always open to feedback, but this review is a bit of a head-scratcher. We are very communicative about the hours that families can visit. During the summer it is until 8 p.m. while during the winter it’s 7 p.m. That said, as long as family members tell us they are staying later, we are fine with it. Due to safety reasons, it is important for us to know who is in the building at all times. We are glad that you have found a place for your mom that is a good fit for you and your famil... read more
The independent living situation is fine however I would not recommend the memory care unit because they do not have a nurse on staff and I was charged for level 3 care in that unit and my mom did not get the service I was paying for. I tried to set up an appointment with the director and she said she would get back to me and never did. It is too difficult to get a bandaid from a med tech because they aren't around when you need them and the medication issues I had did not only happen to me. It happened to my friend's mom to... read more
Business response:
This type of review is always difficult to respond to as we are restricted by HIPPA rules (Health Insurance Portability and Accountability Act) about discussing the specific care of a resident. However, in general terms, the differences between Assisted Living /Memory Care and a Skilled Nursing Facility is that we are not licensed to provide any medical/clinical care. And, we understand that watching a parent decline not only memory but also physically, is traumatic. That said, we read every review and take the relevant sugg... read more
My mother had come to this senior living place about 5 or 6 years ago. It has changed drastically that has nothing to do with covic19. Your company told my mom that she would be in quarantine for only 48 hours instead she was quarantine for 10 days. That was a direct lie to my moms face. Also the people forgot my mother had to eat too. My daughter called them 3 times to tell them they forgot about feeding her. It happened again the next day too. The staff are unfriendly. They wear their proudness on their shoulders, which ne... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling [removed] to speak with our Executive Director about your recent experience.
$4,300 Private Studio. Level 2 car $1,500 [name removed] and Mom toured on [date removed]. Octoberfest in the Activity Room when they walked in.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
My husband did not do good. I had to take him out. He kept leaving, the doors had alarms on it. They tried to give him more medication because he kept wandering off. We didn't want him to be that medicated. Their tactics to get him back in were very bad. They would tell him I was there and he would spend the whole time looking for me and then walk out the community again. The director was wonderful but the lady in charge of the Memory Care she was awful. They would call me all hours of the night and she would have him call m... read more
Business response:
Thank you for your review. We value our residents and families and appreciating you sharing your comments. We are sorry that it did not work out for you and your husband. We hope that you find the community that best fits your needs. Please feel free to contact us in the future if you have any questions, we are happy to assist.
It's a beautiful facility but unfortunately the actual care the residents receive is not adequate. The residents pay good money for board and care. We placed my grandfather in this facility ten months ago and have seen the care decline rapidly. This is not what we were sold when we visited this facility. We were told there was a gourmet chef on staff. I have actually seen them feed them chicken nuggets like you would a toddler not chicken tenders nuggets. When it says pot pie it's actually a frozen pot pie like a Banquet one... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
Older Facility. We walked in an saw no personnel for 6-7 minutes by the front desk. Yet there were numerous guest milling around. Seems rather dangerous. We finally went to look for someone.
Business response:
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Frequently asked questions about Meridian at Chino
How is Meridian at Chino rated?
Meridian at Chino has a 4.7 star rating with 361 reviews.
When is Meridian at Chino open?
Meridian at Chino is closed now. It will open tomorrow at 8:00 a.m.