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Meridian at Chino
- Assisted Living Facilities
- Chino, CA
About this business
Location details
11918 Central Ave, Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
My mother had come to this senior living place about 5 or 6 years ago. It has changed drastically that has nothing to do with covic19. Your company told my mom that she would be in quarantine for only 48 hours instead she was quarantine for 10 days. That was a direct lie to my moms face. Also the people forgot my mother had to eat too. My daughter called them 3 times to tell them they forgot about feeding her. It happened again the next day too. The staff are unfriendly. They wear their proudness on their shoulders, which ne... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling [removed] to speak with our Executive Director about your recent experience.
$4,300 Private Studio. Level 2 car $1,500 [name removed] and Mom toured on [date removed]. Octoberfest in the Activity Room when they walked in.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
My husband did not do good. I had to take him out. He kept leaving, the doors had alarms on it. They tried to give him more medication because he kept wandering off. We didn't want him to be that medicated. Their tactics to get him back in were very bad. They would tell him I was there and he would spend the whole time looking for me and then walk out the community again. The director was wonderful but the lady in charge of the Memory Care she was awful. They would call me all hours of the night and she would have him call m... read more
Business response:
Thank you for your review. We value our residents and families and appreciating you sharing your comments. We are sorry that it did not work out for you and your husband. We hope that you find the community that best fits your needs. Please feel free to contact us in the future if you have any questions, we are happy to assist.
It's a beautiful facility but unfortunately the actual care the residents receive is not adequate. The residents pay good money for board and care. We placed my grandfather in this facility ten months ago and have seen the care decline rapidly. This is not what we were sold when we visited this facility. We were told there was a gourmet chef on staff. I have actually seen them feed them chicken nuggets like you would a toddler not chicken tenders nuggets. When it says pot pie it's actually a frozen pot pie like a Banquet one... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
Older Facility. We walked in an saw no personnel for 6-7 minutes by the front desk. Yet there were numerous guest milling around. Seems rather dangerous. We finally went to look for someone.
Business response:
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
The supervision was the issue. The administrator/manager was never there. The caregiver ratios were not what I thought were appropriate. The caregivers would ask families to do things that they were supposed to do supervise a group.
Business response:
We're disappointed to hear of the negative experience you had at our location.
Frequently asked questions about Meridian at Chino
How is Meridian at Chino rated?
Meridian at Chino has a 4.7 star rating with 352 reviews.
When is Meridian at Chino open?
Meridian at Chino is open now. It will close at 8:00 p.m.