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Midwest Express Clinic
- Urgent Care
- Lombard, IL
About this business
Location details
601 E Roosevelt Rd, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
We brought our son in on Monday November 13th to have his finger x-rayed/examined after hurting it while in gym class at school. Our son was brought back to get an x-ray and then was examined by the doctor. The doctor stated that he reviewed the x-ray but didnt see any breaks, he proceeded to place a splint (the wrong kind, the wrong way) and said to wear the splint the rest of the evening and that he would call us after the radiologist read the x-ray, if it was in fact broken. He said if we didnt hear from him that it was o... read more
Business response:
I will personally investigate this matter further to understand what led to the miscommunication and delayed diagnosis. Rest assured, we will take the necessary steps to prevent such incidents from happening in the future.Once again, I apologize for the inconvenience and distress this has caused you and your family. Your feedback is invaluable to us, and we are committed to learning from this experience to improve our services.Thank you for bringing this matter to our attention. If you have any further questions or concerns,... read more
My little sister came here on 10/28 for a physical for a new job. She was instructed to bring back her shot records or pay $175 for immunizations. I explained I had no insurance. Lucky my mother had my original records and when I brought them back on 11/5/23 I was told that I had to go to another facility to have another physical done. None of the doctors would sign off on the physical, they did not offer any suggestions like we can do the physical but because their provider left I have to go somewhere else. DO NOT GO HERE t... read more
Business response:
I'm deeply sorry to hear about the challenges your little sister faced during her recent visit to our clinic. Please accept my sincere apologies for the inconvenience and frustration this situation has caused.It is truly disheartening to hear that your experience did not meet your expectations, and I want to assure you that we take your feedback seriously. Our priority is always the well-being and satisfaction of our patients, and I regret that we fell short in delivering the level of care and service you deserve.I'm glad to... read more
back in June 2022 they overbilled me by $130. It is April 2023 and they haven't refunded my money yet. I keep calling their ************ and they keep telling that it is being processed. In my book I call this scamming. None of my family members will use their services ever again.
Business response:
I want to extend my sincerest apologies for the inconvenience and frustration you have experienced regarding the overbilling issue. Please know that this matter is taken very seriously, and I deeply regret any inconvenience it has caused you.Your feedback is invaluable to us, and we are committed to rectifying this situation and restoring your trust in our services. If there is anything else I can do to assist you or if you have any further questions or concerns, please do not hesitate to contact me directly at ************.... read more
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 542 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.