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Midwest Express Clinic
- Urgent Care
- Lombard, IL
About this business
Location details
601 E Roosevelt Rd, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I brought my 11-year-old daughter in after a fall during cheerleading with a suspected concussion. At triage, they seemed to think she was there for a ****** lip even though I repeated that I was concerned about her disorientation. Once we could finally see the provider (who was quite nice and seemed to know what she was doing), she spent less than 5 minutes with my daughter and said she needed to be immediately seen in an ER. I received a bill for $309.99 for less than 5 minutes with the provider. That is predatory. They di... read more
Business response:
Dear ****,Thank you for bringing this to our attention. We sincerely apologize for the experience you and your daughter had at our clinic. It is our priority to ensure that every patient receives prompt and attentive care, and we regret that this was not the case during your visit.We understand your concern regarding the billing and the care received. Please know that we take these matters very seriously. To address your billing concern, we would like to investigate this further. Could you please reach out to our patient adv... read more
They denied me services. Doctor ***** office manager as she stated she was) told me they werent kid friendly should have kept my child home. She Literally told the entire office my concerns today employees continue to laugh about the situation also. Then she called police and stated I threatened her LIEN then police arrive she stating something else to them. I only came to the urgent because of complications but got treated so badly and I had my child with me.
Business response:
I'm deeply sorry for the distressing experience you've had at our clinic. Your concerns are important to us, and we take them seriously. We're investigating the incident and will take appropriate action to address the situation.We strive to provide compassionate and respectful care to all patients, regardless of their circumstances. I assure you that this behavior does not reflect the standards we uphold at our clinic.Please know that your feedback is valuable to us, and we're committed to ensuring that every patient feels s... read more
They have illegally double billed me for the same procedure twice. I've spoken with their billing department multiple times and they apologize and promise to reverse the charge and then months later I get another bill.
Business response:
"We apologize for any inconvenience this issue may have caused you. I understand we have spoken and resolved the matter since then. If you encounter any further issues, please don't hesitate to contact us at ************.
I called to ask if they could provide me with a service. I was assured they were able. I registered, talked to the front desk, explained again, waited, met the intake nurse, she took my vitals while I went over my reason for visit again.Finally the provider comes in to tell me that they can't prescribe a controlled substance. Which is whatever, company policy. I get it. But they had THREE chances to let me know before I saw the doctor. I asked said provider to double check the policy and when she came back, she said she coul... read more
Business response:
We apologize for any inconvenience this issue may have caused you. I understand that we have spoken and successfully resolved the matter since then. If you encounter any further issues, please don't hesitate to contact us at ************. Additionally, I have taken your feedback and concerns regarding the patient advocate line into account. I have communicated with our IT department who has successfully updated our number to include the hours of operation for our patient advocate line.
My son taken here by his school for hurting his toe, I was told no X-ray onsite yet they asked me for my debit card before seeing my son despite presenting a healthlink insurance card.
Business response:
We apologize for any inconvenience this issue may have caused you. Regarding our policy on keeping a credit card on file, I would be happy to discuss this further to provide clarification. Please feel free to reach out to us at ************.
I went to MEC in ********, ** saw **************************, needs better bedside manners, she's rude, disrespectful & I felt discriminated. I went there after trying to ride out a stomach bug that left me vomiting, diarrhea, fever, body aches/chills, no taste/smell. Thankfully by 12/16 the fever broke but I still was sick to my stomach. She condescendingly questioned why I didn't go sooner because my test were negative thankfully, says u probably had COVID, or have the virus going around. When I asked about a return to wor... read more
Business response:
Thank you for reaching out and sharing your experience with us. I'm deeply sorry to hear about the challenges you faced during your recent visit to our facility. Your feedback is incredibly valuable to us as we continuously strive to provide the highest level of care and professionalism to all our patients.I want to assure you that we take your concerns very seriously, and I will personally address them with our team to ensure that such experiences are not repeated in the future. Every patient deserves to be treated with res... read more
Zero review for ************, administration are rude and unprofessional. They refused treatment to a sick toddler because of there laziness and repeated errors. Sent a toddler a bill ($300) to collections. ******* has always had a primary ppo and secondary ppo plus a third insurance provider. They only chose to submit one provider instead of all three. Once midwest ******** billing department told them there terror was fixed ( on conference call) billing services told them that They may see my son and they still refused ser... read more
Business response:
Hello, we have spoken over the phone and have resolved this issue for you. I again apologize for all inconveniences this has caused and I hope you continue to intrust in ** to give you and your family continued care. If you have any further issues or concerns please do not hesitate to reach out to us at our patient advocate line, ************.
We brought our son in on Monday November 13th to have his finger x-rayed/examined after hurting it while in gym class at school. Our son was brought back to get an x-ray and then was examined by the doctor. The doctor stated that he reviewed the x-ray but didnt see any breaks, he proceeded to place a splint (the wrong kind, the wrong way) and said to wear the splint the rest of the evening and that he would call us after the radiologist read the x-ray, if it was in fact broken. He said if we didnt hear from him that it was o... read more
Business response:
I will personally investigate this matter further to understand what led to the miscommunication and delayed diagnosis. Rest assured, we will take the necessary steps to prevent such incidents from happening in the future.Once again, I apologize for the inconvenience and distress this has caused you and your family. Your feedback is invaluable to us, and we are committed to learning from this experience to improve our services.Thank you for bringing this matter to our attention. If you have any further questions or concerns,... read more
My little sister came here on 10/28 for a physical for a new job. She was instructed to bring back her shot records or pay $175 for immunizations. I explained I had no insurance. Lucky my mother had my original records and when I brought them back on 11/5/23 I was told that I had to go to another facility to have another physical done. None of the doctors would sign off on the physical, they did not offer any suggestions like we can do the physical but because their provider left I have to go somewhere else. DO NOT GO HERE t... read more
Business response:
I'm deeply sorry to hear about the challenges your little sister faced during her recent visit to our clinic. Please accept my sincere apologies for the inconvenience and frustration this situation has caused.It is truly disheartening to hear that your experience did not meet your expectations, and I want to assure you that we take your feedback seriously. Our priority is always the well-being and satisfaction of our patients, and I regret that we fell short in delivering the level of care and service you deserve.I'm glad to... read more
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 359 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open tomorrow at 8:00 a.m.